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Hard Rock Hotel at Universal Orlando

9,297 reviews
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Traveller (3112)
Room & Suite (706)
Pool & Beach (358)
Overview
  • Excellent62%
  • Very good24%
  • Average8%
  • Poor4%
  • Terrible2%
Travellers talk about
“express pass”(980 reviews)
“city walk”(931 reviews)
“water taxi”(720 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.0 Star Hotel
All hotel details
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (9,297)Write a Review
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8,336 results
Traveller rating
4,975
2,032
771
358
200
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4,975
2,032
771
358
200
Show reviews that mention
All reviewsexpress passcity walkwater taxirock royaltyrock starclub levelvelvet barrock musicpalm restaurantislands of adventurefast passharry potterearly entryboth parkskids suiteroom keyuniversal orlando
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2,091 - 2,095 of 8,336 reviews
Reviewed 22 June 2016

The hotel was real nice. We stayed in the Rock Royalty Level. I was a little disappointed they withheld the information about using a computer in Rock Royalty room instead sent me to the Business Center you use a credit card to use to get...More

Review collected in partnership with Hard Rock Hotels & Casinos
Thank Patricia C
Response from HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal OrlandoResponded 24 June 2016

Thank you for the rockin' review. A quick walk or water taxi ride brings you right to the center of the action at the Universal Orlando theme parks. With the Universal Unlimited Express Passes, and early admission to the Wizarding World of Harry Potter, everyone...More

Reviewed 22 June 2016 via mobile

I booked the HR because of of the express pass and its locality to universal. We were only here for two nights. Factoring in what I would have paid for the tickets to be upgraded for two adults on two days, it made sense. Overall...More

3  Thank lumpfish
Response from HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal OrlandoResponded 24 June 2016

Thank you for your rockin' review. Our close proximity to the parks and Universal Unlimited Express Passes really do take the parks to a whole new level. We are thrilled you had an overall rockin' stay and we apologize for the less than rock star...More

Reviewed 22 June 2016

It was the perfect location. You are close enough to the restaurants and bars, as well as amusement parks. The hotel itself is great inside and out. The pool are is amazing, and some nights they have movie showings at night while you are in...More

1  Thank scpapado
Response from HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal OrlandoResponded 23 June 2016

Thank you for the rockin' review. We are thrilled you were able to take the time to enjoy our poolside activities, the nightly Dive-In movie is a great way to unwind. Our close proximity to the parks and Universal Unlimited Express Passes really do take...More

Reviewed 22 June 2016 via mobile

We had a fabulous time recently at the hard rock hotel. Great friendly service, excellent facilities and amazing location with a five minute walk to universal studios and city walk. Much more cost effective compared to Disney where we had stayed the previous week. We...More

2  Thank 560yvettea
Response from HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal OrlandoResponded 23 June 2016

Thank you for the great review. A quick walk or water taxi ride brings you right to the center of the action at the Universal Orlando theme parks. With the Universal Unlimited Express Passes, and early admission to the Wizarding World of Harry Potter, everyone...More

Reviewed 22 June 2016

We stayed in the King kids suite, room 7085, on the concierge level. I recommend the 7th floor for the great amenities and the hard working staff. Our service there, was the best part of our stay. (Try to get a poo/parkl view on that...More

3  Thank Tammy H
Response from HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal OrlandoResponded 23 June 2016

Thank you for your feedback about your recent stay at the Hard Rock Hotel at Universal Orlando. We are disheartened to hear about your experience as it falls short of the world-class service we pride ourselves in providing. At your earliest convenience we would like...More

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About
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Free High Speed Internet ( WiFi )
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$294 - US$638 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Luxury Hotel in Orlando
#30 Family Hotel in Orlando
#32 Green Hotel in Orlando
#39 Romantic Hotel in Orlando
#40 Business Hotel in Orlando
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$294 - US$638 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Luxury Hotel in Orlando
#30 Family Hotel in Orlando
#32 Green Hotel in Orlando
#39 Romantic Hotel in Orlando
#40 Business Hotel in Orlando
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (3112)
Room & Suite (706)
Pool & Beach (358)
Dining (185)
Amenities (39)
Family and Play Areas (22)
Business Centre & Event Rooms (10)
Questions & Answers
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Holly67890
1 February 2018|
AnswerShow all 3 answers
Response from Amanda H | Reviewed this property |
The Kitchen restaurant has an entire gluten free menu. Can book on opentable and note gluten free preference
1
Vote
travellaporte
28 January 2018|
AnswerShow all 2 answers
Response from X14FLY | Reviewed this property |
I don't think so email hotel as they will help normally email back within 24 hours
0
Votes
DanielleCW
27 January 2018|
AnswerShow all 2 answers
Response from CMF33 | Reviewed this property |
There is a small convenience store in the hotel. which also serves amazing ice creams. not sure about a delivery service though. sorry
0
Votes
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Room Tips
"Family of 4 I would definitely do the deluxe rooms because you get a sleep sofa!"
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"All our great. We took our kids once and had a junior suite - BEAUTIFUL"
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"Doesn't matter if you have garden view or pool view. you're here to visit Wizarding World and sleep..."
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"pool view rooms are great"
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