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Hard Rock Hotel at Universal Orlando

Travellers' Choice award winner
#47 of 337 Hotels in Orlando
GreenLeadersBronze level
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Hard Rock Hotel at Universal Orlando
Hard Rock Hotel at Universal Orlando
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8,408 Reviews from our TripAdvisor Community

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Showing 7,567: English reviews
Santos, SP
Reviewed 1 January 2016

We had stayed at the hard rock hotel at least 4 other times but this time we upgraded for the 7th floor and believe me, it's worth it! We (my kids and I) took advantage of being so close to the parks (walking distance!), of not waiting in line for any rides, of the great vibe there is all around...

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Helpful?
Thank rtm1005
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Welcome to Rock Royalty! With four service hours to choose from, our Rock Royalty level is the perfect booking option for rock stars of all ages. We’re delighted you were able to take full advantage of the on-site hotel perks, such as the close proximity and Universal Unlimited Express Passes. We hope to welcome you back again very soon. Rock...

Audubon, Pennsylvania
Reviewed 1 January 2016

We stayed in a kids suite on the club level from December 2-5, 2015. Yes the club level is a bit more expensive but the free continental breakfast, all day snacks and free desserts at night made it well worth it for out family of four. The boats were only on schedule but most of the time we took the...

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Helpful?
Thank Matthew T
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Hi Matthew, We were thrilled to welcome you family to Rock Royalty! From the service hours, including beer and wine, to the personalized concierge service and nightly turndown, Rock Stars of all ages will enjoy staying on the club level. Thank you for the rockin’ five-star review, we hope to welcome you back soon. Rock On!

Melbourne Australia
Reviewed 1 January 2016

Stayed 4 nights whilst doing Universal. We booked as a special treat for wife's birthday and to get Front of Line passes. Rooms are spacious, clean and comfortable bedding. Hotel is a short walk to Universal and City Walk. Ate breakfast at "The Kitchen" a bit pricey but good food and plenty of it. Wife ordered pancakes and got 5...

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Thank Oztraveller97
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

We were delighted your family could share such a special celebration with us! The breakfast buffet at The Kitchen is the perfect spot to fuel up before an active day at the theme parks. Our close proximity to the Universal Orlando theme parks paired with Universal’s Unlimited Express Passes are a rockin’ combination, and surely save time for additional fun...

Bruthen
Reviewed 31 December 2015

We stayed in a double queen room on the Club Level, it's a bit extra but worth it ! The food was great, so many different choices to cater to any taste. We could see universal from our hotel room window, so see if you can get the pool side. The staffe were very friendly and helpful, they seemed to...

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Helpful?
Thank Nicole S
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Hi Nicole, We were delighted to welcome you to Rock Royalty! Our team of Rock Stars, including those that call the 7th floor home, takes pride in creating a rockin’ experience and we are thrilled you experienced nothing less during your visit with us. Thank you for sharing a stellar five-star review, we hope to welcome you back again soon....

Reviewed 31 December 2015 via mobile

Hard rock hotel Orlando We stayed 2 nights Wednesday and Thursday Thanksgiving week. Nice hotel. We booked through universal theme park as they originated our reservation which included theme park tickets. I would recommend getting the room and tickets this way, as you will probably get a much better deal. We had one room and theme park tickets for 2...

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Thank Bordens
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

From our close proximity to the Universal Orlando theme parks to our recently renovated rooms, featuring an all new lineup of rock ‘n’ roll themed amenities, there is something for every Rock Star to enjoy. I’m disheartened the Rock Star service we pride ourselves in providing was not what was received throughout your stay and there was confusion regarding your...

Ankeny, Iowa
Reviewed 31 December 2015

We stayed 3 nights here over Christmas 2015 and really enjoyed our stay. The rooms are good size and the beds are comfortable. The staff was great from the time we checked in til the time we left. .We liked listening to the music that played whenever you walked around the hotel grounds along with all the musician displays. The...

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Helpful?
Thank Randy W
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Hi Randy, We are delighted your family chose to rock out with us! Our recently renovated rooms, featuring our signature Sleep Like a Rock bedding, ensures ultimate comfort to get you stage ready for a day of fun in the sun. Following an active day at the Universal Orlando theme parks, our zero-depth pool is the perfect spot to unwind...

Swansea, Massachusetts
Reviewed 31 December 2015 via mobile

Let me begin by saying I realize that we picked the busiest time of the year to visit do with that said, my expectations were adjusted accordingly. First of all, our room was not ready until almost 5:30pm (check in is 4pm). While we were offered the opportunity to use the concierge level (which we had reserved anyway) I thought...

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1Thank MaryBeth5150
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for your feedback about your stay at the Hard Rock Hotel at Universal Orlando. We are disheartened to hear about your experience as it falls short of the world-class service we pride ourselves in providing. At your earliest convenience we would like to invite you to contact us directly so we may discuss your stay in more detail....

South Carolina
Reviewed 31 December 2015

If we had a question and the employee didn't know the answer he got on the phone immediately and found the answer for us. Excellent excellent service. Room service stopped serving pizza at 11:00. We called after we got back to our room from the park and our children were starving and craving pizza. Room service made it happen for...

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank 444beckye
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for the five-star review of your recent visit to the Hard Rock Hotel at Universal Orlando. Our team strives to create a rockin’ experience for each of our guests, and we are thrilled you experienced nothing less during your stay with us. We look forward to recreating another vacation fit for a Rock Star the next time your...

Reviewed 31 December 2015 via mobile

Excellent location and service. Pool is good and relaxation. Not cheap but well worth the cost. The better hotels like this one have figured it out--service is everything. Prior to coming here we were at World Swan and service was horrendous.

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Thank psrs1
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

We were delighted you chose to rock out with us! Our team strives to create a stellar experience through spreading the spirit of rock ‘n’ roll, and we are thrilled you experienced nothing less during your visit with us. Our zero-depth pool is the perfect spot to beat the heat with a cold beverage and live entertainment. We hope to...

Atlanta, Georgia
Reviewed 30 December 2015

We've done Disney, so we decided to spend 3 days at Universal Parks. The Hard Rock Hotel is a great hotel to do so. Food and drinks are great and you can't beat the location - far end of the hotel allowed us to go down the back stai rs and walk to the park in 5-8 minutes...Islands of Adventure...

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Helpful?
Thank rebecca d
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Hi Rebecca, Thank you for the rockin’ review of your recent visit to the Hard Rock Hotel at Universal Orlando. Our close proximity to the Universal Orlando theme parks puts you in the heart of the action and thrills of your favorite Hollywood blockbuster themed attractions throughout the day, and five-star restaurants and entertainment at Universal’s City Walk by night....

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Live like a rock star and savor the perks of rock 'n' roll royalty with impeccable accommodations, laid-back luxurious style and show-stopping service. Located on-site at Universal Orlando Resort, Hard Rock Hotel is in the heart of the excitement of Universal Studios Florida, Universal's Islands of Adventure, and Universal CityWalk. Guests of this hotel enjoy exclusive theme park benefits. Skip the regular lines at most attractions with FREE Universal Express Unlimited ride access - a benefit worth $89 per person, per day**. You can also take advantage of Early Park Admission one hour before the theme park opens, and more! (valid theme park admission required.) ... more   less 

Additional Information about Hard Rock Hotel at Universal Orlando

Address: 5800 Universal Blvd, Orlando, FL 32819-7834
Region: United States > Florida > Central Florida > Orlando
Price Range: €239 - €487 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hard Rock Hotel at Universal Orlando 4*
Number of rooms: 650
Reservation Options:
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Also Known As:
Hard Rock Hotel Orlando
Hotel Hard Rock
Hard Rock Resort
Hard Rock Orlando
Hard Rock Cafe Hotel Orlando
Universal Hard Rock Hotel
Hard Rock Hotel At Universal Orlando Florida
Hotel Style:
#16 Luxury Hotel in Orlando
#30 Family Hotel in Orlando
#34 Green Hotel in Orlando
#39 Romantic Hotel in Orlando
#40 Business Hotel in Orlando
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel at Universal Orlando staff and other travellers.
332 questions
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Questions? Get answers from Hard Rock Hotel at Universal Orlando staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We opted for a deluxe room at $414 + tax. Large room with 2 queen beds and a pull down sofa. Grandson said the sofa bed was very comfy.”
  • Granddaughter playing on the bed
blondyGlasgow, 23 May 2017 | Read review
“Close to elevators, you get to pool, restaurants, and back gate to parks faster”
Cai53, 17 May 2017 | Read review
“Request it earlier”
praf2016, 16 May 2017 | Read review
“Rooms by the pool are apparently quite loud we had a garden room and it was fine.”
daisy_sau, 9 May 2017 | Read review
“All the rooms on the 7th floor”
150MarkB, 8 May 2017 | Read review
5 of 5
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US$455* /night
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Prices are for 1 room, 2 adults
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