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Hard Rock Hotel at Universal Orlando

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#43 of 333 Hotels in Orlando
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Hard Rock Hotel at Universal Orlando
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7,778 Reviews from our TripAdvisor Community

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Showing 7,023: English reviews
berkeley Hts, nj
Reviewed 1 September 2015

Stayed on the 7th floor for 4 days and 3 nights. Was hoping for a pool view but the entire floor was sold out. VIP is well worth the extra $. You get a breakfast, snacks at lunch and dinner and nighttime cookies plus all the soda and drinks you want. We used it a lot. The reason I gave...

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Helpful?
2Thank Todd E
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for taking the time to share your recent experience with us. Our out of this world staff along with all of the amenities that come with staying on our Rock Royalty level definitely leave you feeling like a rock star while you are on vacation. We are so happy to hear that our team of rock stars were...

Reviewed 1 September 2015 via mobile

Staying here meant our universal tickets were upgraded to Express Pass; well worth it! The room was fab and the pool area was lovely also. Would highly recommend. Staff were friendly and helpful, answering any queries.

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Thank cath h
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for taking the time to share your rockin’ review of your recent stay with us. The complementary Universal’s Unlimited Express Passes definitely helps you make the most of your time while you are at the parks. I am so happy to hear that our team of rock stars were able to assist you in creating authentic experiences that...

East Sussex, United Kingdom
Reviewed 1 September 2015 via mobile

Stayed here in early August for a 6 night trip to visit the parks & Orlando. Last year we opted to stay at the Portofino and whilst we enjoyed it, we wanted to see how the Hard Rock compared. Hands down the Hard Rock would be the Hotel we would return to for our next visit! Let's start with the...

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1Thank SeasideLiving33
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for your rockin’ review of your recent stay with us. The hotels proximity to the parks leaves you only footsteps away from your favorite Hollywood attractions. I am glad that you were able to enjoy our newly renovated rooms; the deluxe rooms definitely leave you with more than enough space for your entire family to be comfortable throughout...

Bury, UK
Reviewed 1 September 2015

Great hotel (particularly is you're a music fan). The place looks fantastic. Big comfortable rooms and a 5 minute walk from Universal. It isn't cheap but you do get express passes and early entry to the Harry Potter sections of the park. Pool area looks great but its a real pain to get a sunbed and the pool is a...

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1Thank mikejaz
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

If you love rockin out to amazing music this is definitely the place for you! Our close proximity to the parks gives you easy access to both theme parks leaving you footsteps away from your favorite Hollywood themed attractions. The pool is a great place to cool off after a long day at the parks, but I apologize if you...

Gateshead, United Kingdom
Reviewed 31 August 2015

We arrived here for a 3 night stay for two reasons - 1) we had been here before and thought the quality of service and hotel was second to none and 2) Express Passes included within the price of our stay. We stayed in a twin room with a garden view on level 2 (a bit confusing as reception is...

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2Thank Jeff M
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for continuing to choose the Hard Rock Hotel at Universal Orlando as your home away from home! Just a short walk or water taxi ride away, you will find all of the excitement of your favorite Hollywood themed attractions at Islands of Adventure and Universal Studios. Following a busy day at the parks, the pool is a great...

Wokingham, England, United Kingdom
Reviewed 31 August 2015

When we arrived to check in there was a large queue waiting with only two servers plus another for the VIP guests. There were lots of empty desks and we asked if they good get more staff on and were told everyone was there. Our room was not available which was fine and left luggage worked well. We came back...

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3Thank 39Angie39
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for your feedback about your recent stay at the Hard Rock Hotel at Universal Orlando. We are disheartened to hear about your experience as it falls short of the world-class service we pride ourselves in providing. At your earliest convenience we would like to invite you to contact us directly so we may discuss your stay in more...

London, United Kingdom
Reviewed 31 August 2015

Had a great week at this hotel! On arrival we were "wow" it was stunning. We booked a pool view room but not sure I would do this again as the noise was a bit much. If I were to go again I would book a garden room view from the reviews I have seen here. Having said this, the...

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2Thank Feverboy73
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for your rockin’ five-star review of your recent stay at the Hard Rock Hotel at Universal Orlando. Our Rockstar team goes above and beyond to bring the spirit of rock ‘n’ roll alive in each and every guest interaction and ensures Rock Royalty treatment. Rockstars of all ages love character dining at The Kitchen, as your favorite Hollywood...

Orlando
Reviewed 31 August 2015

Great service, friendly staff, lots to do and best night sleep ever!! I would recommend this hotel to everyone. Make sure you rent a cabana for the day at the pool, nice break from the pace of the park!

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Thank W4131MJjennifere
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Our signature Sleep Like a Rock bedding ensures a well-rested night for every Rockstar, especially after a busy day at the parks. Be sure to cool down in the warm Florida sun at the pool with daily live entertainment from the comfort of your own cabana and ice cold beverages from the Beach Club. Thank you for taking the time...

Wirral, United Kingdom
Reviewed 31 August 2015

The rooms were excellent, beds a bit soft but clean throughout. The room we booked(club level) had all the little extras from a sewing kit to mouthwash. Towels were changed constantly. The club room was great. Steve a member of the club level team was exceptional in looking after everyone. Great personality and made sure all our needs were met....

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Helpful?
1Thank Danny S
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Hey Danny, Thank you for your kind words! I’m delighted Steve and the rest of our rockin’ team treated your family like Rock Royalty throughout your stay and ensured all requests were met. Be sure to come hungry when visiting The Kitchen, as the stellar service and delicious food is enough to satisfy any Rockstar. We can’t wait to have...

Cape Town, South Africa
Reviewed 31 August 2015

Rooms are cramped and very poorly sound proofed - inter connecting doors throughout. Constant irritating noise throughout the Hotel and food and drink over priced. Reception and Management staff unhelpful -nice Pool!

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2Thank MP141
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for your feedback about your recent stay at the Hard Rock Hotel at Universal Orlando. We are disheartened to hear about your experience as it falls short of the world-class service we pride ourselves in providing. At your earliest convenience we would like to invite you to contact us directly so we may discuss your stay in more...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Live like a rock star and savor the perks of rock 'n' roll royalty with impeccable accommodations, laid-back luxurious style and show-stopping service. Located on-site at Universal Orlando Resort, Hard Rock Hotel is in the heart of the excitement of Universal Studios Florida, Universal's Islands of Adventure, and Universal CityWalk. Guests of this hotel enjoy exclusive theme park benefits. Skip the regular lines at most attractions with FREE Universal Express Unlimited ride access - a benefit worth $89 per person, per day**. You can also take advantage of Early Park Admission one hour before the theme park opens, and more! (valid theme park admission required.) ... more   less 

Additional Information about Hard Rock Hotel at Universal Orlando

Address: 5800 Universal Blvd, Orlando, FL 32819-7834
Region: United States > Florida > Central Florida > Orlando
Price Range: €225 - €520 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hard Rock Hotel at Universal Orlando 4*
Number of rooms: 650
Reservation Options:
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Also Known As:
Hard Rock Hotel Orlando
Hotel Hard Rock
Hard Rock Resort
Hard Rock Orlando
Hard Rock Cafe Hotel Orlando
Universal Hard Rock Hotel
Hard Rock Hotel At Universal Orlando Florida
Hotel Style:
#15 Luxury Hotel in Orlando
#30 Family Hotel in Orlando
#32 Green Hotel in Orlando
#39 Romantic Hotel in Orlando
#40 Business Hotel in Orlando
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel at Universal Orlando staff and other travellers.
263 questions
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Questions? Get answers from Hard Rock Hotel at Universal Orlando staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“choose club level”
 of 5 bubbles snowwhite999, 6 Dec 2016 | Read review
“we had pool view room and was able to see universal light up at night from our room”
 of 5 bubbles tania1x1, 5 Dec 2016 | Read review
“I never heard anyone complain about noise in their room. I don't think you need to worry about which room you get.”
 of 5 bubbles karensZ4936UG, 5 Dec 2016 | Read review
“Club room was good for those with kids - especially teens to snack and grab drinks throughout the day.”
 of 5 bubbles 824saraho, 27 Nov 2016 | Read review
“Try and get breakfast included.”
 of 5 bubbles markfA2436KW, 26 Nov 2016 | Read review
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