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Hard Rock Hotel at Universal Orlando

Travellers' Choice award winner
#45 of 334 Hotels in Orlando
GreenLeadersBronze level
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Hard Rock Hotel at Universal Orlando
Hard Rock Hotel at Universal Orlando
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8,057 Reviews from our TripAdvisor Community

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There are newer reviews for Hard Rock Hotel at Universal Orlando
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Showing 7,256: English reviews
Asia
Reviewed 17 October 2015 via mobile

We stayed here on a family trip and booked this hotel for the wow factor for the kids. It's a fun hotel for the kids, lots of thought has been put into the design to make it fun and interesting. Everything worked well, staff were all professional and nothing was wrong. I just got the feeling that it was a...

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Helpful?
Thank PANATORI
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for taking the time to submit feedback from your recent vacation at the Hard Rock Hotel at Universal Orlando. While I'm glad you enjoyed your stay, I’m disheartened the Rockstar service we pride ourselves in providing was not what was received throughout your stay. I will be reviewing all of your comments with our management team as we...

Houston, Texas
Reviewed 17 October 2015

This is a huge property. I suspect there were some rooms that were cleaned more thoroughly than ours, and that it depends on the crew assigned to your room. There were broken hangers in the closet, and some debris on the closet shelf that looked like cookie crumbs. I usually hang my clothing right away when I arrive, but I...

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1Thank Kim J
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for taking the time to submit feedback from your recent stay at the Hard Rock Hotel at Universal Orlando. I’m disheartened the Rockstar service we pride ourselves in providing was not what was received throughout your visit. I will be reviewing all of your comments with our management team as we are always looking for new and innovative...

Wirral
Reviewed 17 October 2015

Hotel grounds are lovely and rooms spacious. Restaurants in the hotel are ok and food average. Front of house services need to be improved as we spent some time queuing in check in, theme park tickets, luggage services and validating early theme park passes when this should have be done at the same time. Hotel pool area is good but...

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Helpful?
Thank bae84
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for taking the time to submit feedback from your recent visit to the Hard Rock Hotel at Universal Orlando. Our recently renovated rooms showcase an all new lineup of rock ‘n’ roll inspired amenities, including our Sleep Like a Rock bedding, and I’m delighted this was a highlight of your stay. Please accept my apologies for inconveniences you...

Naples, Florida
Reviewed 16 October 2015

My Husband and I had a blast staying at the Hard Rock Hotel at Universal! We got married on October 10 and had our event on property! I want to thank everyone on property for making us feel like rock stars, especially Heather Mcmillan! I cannot wait to come back and stay. Our family and friends loved the property and...

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Thank KSparrow1010
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Congratulations on your wedding! We are so happy that you decided to celebrate your special day with us. Heather goes above and beyond to create authentic experiences that rock and we are glad that she was able to provide you with everything you needed on your wedding day! We look forward to welcoming you back in the future for another...

Charleston, South Carolina
Reviewed 15 October 2015

We chose this hotel since it's so close to Universal Orlando. It is an easy 3-4 minute walk to the entrance yet separated by ponds and trees. We never moved the car for two days. Included in the price is a Fast Pass to Universal rides. Those are worth $100 each and there were three of us. But this is...

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Thank jim l
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Dear Jim, Thank you for the awesome review of your recent stay at the Hard Rock Hotel at Universal Orlando. Our recently renovated rooms showcase an all new lineup of rock ‘n’ roll inspired amenities, including our signature Sleep Like a Rock bedding, which will place you on cloud nine before a busy day at the theme parks. The hotel’s...

New York City, New York
Reviewed 15 October 2015

Super easy, clean, very friendly and convenient. I would highly recommend this hotel not just for a visit to Universal but for any vacation. If you are visiting Universal there is no other place to stay but the Hard Rock. It makes (what could be an exhausting trip) this trip easy and enjoyable!

Review collected in partnership with Hard Rock Hotels & Casinos
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Thank 87johannas
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

We were delighted you came to rock out with us! From the sweet water slide at the pool to the close proximity of the Universal Orlando theme park, there is something for every Rockstar to enjoy. Thank you for taking the time to share your review with the Trip Advisor community. Take it easy!

Boynton Beach, Florida
Reviewed 15 October 2015

We really had a wonderful time at this hotel during our recent stay. I have to say, the hotel staff were some of the friendliest I have ever encountered. Every single person we saw at the hotel acknowledged us, greeted us, asked us how we were doing, if we were enjoying ourselves, and generally went out of their way to...

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Thank DrSherlockHouse
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you rockin’ out with us! Our team, Hoover and Matt included, takes pride in spreading the spirit of rock ‘n’ roll, and I’m delighted you experienced nothing short of this throughout your visit with us. Thank you for sharing your review with the Trip Advisor community. We look forward to welcoming you back soon.

Blackburn, United Kingdom
Reviewed 15 October 2015

What a place. Driving up to the entrance just draws you in. Front desk services and check in couldn't be more helpful. We only had the one night here to get the FOLP but have decided to stay longer next time. Room was clean but felt it was a bit on the small side for a deluxe hotel. View from...

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2Thank Grace C
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Hi Grace, Thank you for the rockin’ review of your recent stay at the Hard Rock Hotel at Universal Orlando. Our team takes pride creating a memorable experience so each guest departs feeling like a Rockstar. Our zero-depth pool, featuring live entertainment, is the perfect place to kick start your morning before heading to the Universal Orlando theme parks. We...

Henley-on-Thames, United Kingdom
Reviewed 15 October 2015

We had 2 standard rooms - at over $300 a night per room, this was very expensive. (We stayed in a lovely 5 star golf resort earlier in the week for much less!). Thankfully, the rooms have been refurbished since our last stay. Towels poor quality, small and tatty. No bottled water provided. Rooms not cleaned till after 2pm! The...

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Thank gardenweed99
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for taking the time to submit feedback from your recent stay at the Hard Rock Hotel at Universal Orlando. I’m disheartened the Rockstar service we pride ourselves in providing was not what was received throughout your stay. I will be reviewing all of your comments with our management team as we are always looking for new and innovative...

Birmingham, United Kingdom
Reviewed 15 October 2015

We stayed here for two nights during our two week holiday to orlando in september 2015. We arrived for early check in so that we could get early access to Harry Potter, sorting out our unlimted fast passes was quick and easy! Our rooms werent ready when we arrived but we left our bags with the bell service and went...

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Thank te170381
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for the stellar review of your recent stay at the Hard Rock Hotel at Universal Orlando. Our recently renovated rooms showcase an all new lineup of rock ‘n’ roll inspired amenities sure to get you stage ready for a busy day at the theme parks. Our close proximity to the Universal Orlando theme parks place you minutes from...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Live like a rock star and savor the perks of rock 'n' roll royalty with impeccable accommodations, laid-back luxurious style and show-stopping service. Located on-site at Universal Orlando Resort, Hard Rock Hotel is in the heart of the excitement of Universal Studios Florida, Universal's Islands of Adventure, and Universal CityWalk. Guests of this hotel enjoy exclusive theme park benefits. Skip the regular lines at most attractions with FREE Universal Express Unlimited ride access - a benefit worth $89 per person, per day**. You can also take advantage of Early Park Admission one hour before the theme park opens, and more! (valid theme park admission required.) ... more   less 

Additional Information about Hard Rock Hotel at Universal Orlando

Address: 5800 Universal Blvd, Orlando, FL 32819-7834
Region: United States > Florida > Central Florida > Orlando
Price Range: €255 - €552 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hard Rock Hotel at Universal Orlando 4*
Number of rooms: 650
Reservation Options:
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Also Known As:
Hard Rock Hotel Orlando
Hotel Hard Rock
Hard Rock Resort
Hard Rock Orlando
Hard Rock Cafe Hotel Orlando
Universal Hard Rock Hotel
Hard Rock Hotel At Universal Orlando Florida
Hotel Style:
#15 Luxury Hotel in Orlando
#30 Family Hotel in Orlando
#33 Green Hotel in Orlando
#39 Romantic Hotel in Orlando
#40 Business Hotel in Orlando
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel at Universal Orlando staff and other travellers.
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Questions? Get answers from Hard Rock Hotel at Universal Orlando staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask about not being next to the ice machines on the floor”
 of 5 bubbles MWGROVES99, 18 Feb 2017 | Read review
“If you want to have a room that walks out to a patio ask for the hospitality rooms. All the other room do not have balconys”
 of 5 bubbles Cindi5971, 17 Feb 2017 | Read review
“Most of the rooms have a beautiful view, either to the parks or marina”
 of 5 bubbles secretlover648w, 13 Feb 2017 | Read review
“we had a view of the pool with the parks in the distance, which was lovely”
 of 5 bubbles sylvieinwindsor, 11 Feb 2017 | Read review
“Rooms with pool view also have a view of Universal Studios.”
 of 5 bubbles Marissa3315, 8 Feb 2017 | Read review
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