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All staff I encountered here were so polite and friendly, room immaculate - and the best part is the unlimited quick queue tickets that come with staying here for the Universal Parks - huge value in this alone. All in all a very pleasant stay...More
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We stayed at The Hard Rock Hotel for 4 days during Harry Potter Fan Week. We had a large room with a view of the garden and water. Our room had a mini fridge but no microwave. The room was clean and housekeeping kept our...More
2nd time staying at the Hard Rock at Universal. I hate that hotel night manager is rude. The 1st managers were rude but I thought I'd give them a try again . Bad move take my advice stay at the Portofino or Royal Pacific.
Hard Rock is great and the staff is so helpful. You can text the concierge- convenient. The ticket desk helped us get 2 extra days at Universal for free! It’s so close to the park by walk, water taxi or bike ride. We had to...More
2 Thank leslie f
Response from HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal OrlandoResponded 2 days ago
Thank you for taking the time to write a review! We are so happy to hear you were able to take advantage of the close proximity to the parks, Express Passes, and convenient laundry services. We look forward to having you all back. Rock on!
We stayed here for our 2nd week in orlando and I couldn't recommend it more. The staff were all polite and helpful, the rooms were big and clean. Nicely furnished. The food from The Kitchen was great and even the quick service food in the...More
1 Thank AmyShambles
Response from HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal OrlandoResponded 3 days ago
Thank you for taking the time to write a rockin' review! We are so glad you were able to enjoy your time at The Kitchen, the pool, and the parks. We hope to welcome you back in the future. Rock on!
The only drinks included in the brunch are non-alcoholic ones. Things like coffee, tea, juices, and sodas. The brunch cost is $52 for an adult. Prices for children vary for their ages and children under 3 are free.
Response from jennifercN8168YE | Reviewed this property |
Sorry, we did not stay club level. We knew we would be spending very little time at the hotel and wouldn't really take advantage of the club level perks. I have heard great things from others who stayed club level and also... More
Sorry, we did not stay club level. We knew we would be spending very little time at the hotel and wouldn't really take advantage of the club level perks. I have heard great things from others who stayed club level and also from online reviews. In years past, staying at other resorts with club level access I do not remember being restricted.