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Loews Portofino Bay Hotel at Universal Orlando

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#72 of 335 Hotels in Orlando
Certificate of Excellence
GreenLeadersSilver level
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Loews Portofino Bay Hotel at Universal Orlando
Loews Portofino Bay Hotel at Universal Orlando
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3,467 Reviews from our TripAdvisor Community

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There are newer reviews for Loews Portofino Bay Hotel at Universal Orlando
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Showing 3,204: English reviews
Reading, United Kingdom
Reviewed 19 August 2015

I was pleasantly surprised with this hotel. For a large hotel next to Universal Studios, it did not seem 'manic'. It is designed to replicate Portofino Bay in Italy and the square and harbour are pretty. We were there two nights and although August it never seemed too busy to be uncomfortable. There are a couple of pools, one being...

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Helpful?
3Thank Dianeha
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Grazie for your kind comments and recommendation! It certainly sounds like you were able to enjoy all that the resort has to offer. We are thrilled to hear our team made you feel so comfortable and we will be happy to share your comments with them. We hope to see you again when your travels bring you back to Orlando!

Halifax, United Kingdom
Reviewed 19 August 2015

Love the theme and setting. Express Pass is worth its weight in Gold, the water taxis to the parks are superb. Most of the staff are very helpful and the rooms are nice but a bit battered and bruised. We loved our stay at Portofino BUT check your bill throughly on check out. We were overcharged by $400USD and I...

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5Thank Michael D
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your great comments about your recent stay here at Loews Portofino Bay Hotel! We value feedback from our guests and always strive to use it to improve the guest experience even more. Our team looks forward to creating another pleasant stay for you, when your travels bring you back to Universal Orlando Resort.

Milford, Connecticut
Reviewed 18 August 2015

Took the family down for a long weekend. The hotel and staff were great. This is our 5th time at the Portofino and we have been happy every time. The food is amazing. Every restaurant is unique and offers a wide variety of menu items and awesome staff.

Review collected in partnership with Loews Hotels and Resorts
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2Thank brian b
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your review! It is always a pleasure to hear our repeat guests are consistently having amazing experiences! We appreciate your feedback and hope when your travels bring you back to Orlando you will choose to stay with us again!

Fairfax
Reviewed 18 August 2015

My family spent 6 night at this property. I chose this hotel as it was billed as a luxury hotel. Ran into rude unhelpful staff, a overcrowded club lounge and other than a couple of small bottles of water, the Loews YouFirst program was useless.

Review collected in partnership with Loews Hotels and Resorts
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3Thank 20familytraveler
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

We always aim to provide a flawless guest experience from every angle and would like the opportunity to talk with you about the challenges faced. Please feel free to email me at portofinogeneralmanager@loewshotels.com to schedule a call. We hope you have the opportunity to visit us again soon!

Reviewed 18 August 2015

My family and I have been coming to Universal Studios for 8+ years. Every time, we keep coming back to Portofino. The rooms are always in impeccable condition. The services is wonderful from the time you walk in to the time you leave. The Piazza is gorgeous with amazing restaurants. My family and I would return from the parks and...

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1Thank n783
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

We thank you for your feedback and comments. As a repeat guest, your continued enjoyment and satisfaction mean a great deal to us. We look forward to having you back for another visit in the near future!

Reviewed 18 August 2015 via mobile

Our second visit to this hotel, the first five years ago. Fantastic location for the Universal parks, and the complimentary fast pass makes a huge difference. Rooms (at club level at least) were large, very clean and well furnished. Beds very comfortable. Club lounge ok but food is pretty ordinary, and very overcrowded at times - the overspill room is...

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5Thank Tessa C
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for taking the time to share your experience. I am very sorry to hear about these issues. We would value the opportunity to speak with you regarding your stay. Please email us at portofinogeneralmanager@loewshotels.com so that we may schedule a call at your earliest convenience. We look forward to hearing from you.

Belfast
Reviewed 18 August 2015

We stayed 3 nights in a garden view 2 Queen bed room, number 1200. Things that worked well: 1) Breakfast buffets in Trattoria del Porto were nice, even though we were made to feel like we were causing an inconvenience by ordering off the menu, as opposed to just going for the buffet. Waiting staff at this venue were friendly...

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7Thank JohnnyCrash
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your comments. Please know that your comfort and enjoyment are our priority. These issues that you mentioned should not have been an inconvenience to you during your stay. Customer service is our highest priority and we would like to speak with you to gather more details about your stay. Please contact us at: portofinogeneralmanager@loewshotels.com so that we...

Osprey, Florida
Reviewed 17 August 2015

Terrible shuttle service, when thunderstorms and lightening occured. We waited over 45 minutes for a shuttle and then finally took a taxi back to the hotel after safety became a concern for our family and children. Also, we had a noise concern with a party occurring on our floor, while our children were trying to sleep. We finally called security...

Review collected in partnership with Loews Hotels and Resorts
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3Thank 803joannel
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Customer service is our highest priority and we would like to speak to you regarding your stay. We would value the opportunity to speak with you directly. Please contact us at: portofinogeneralmanager@loewshotels.com so that we may schedule a call at your earliest convenience.

Amsterdam, Netherlands
Reviewed 17 August 2015

An amazing italian village style hotel with great service. Really enjoyed the unlimited fast passes that were provided for almost all attractions and the early access to both Harry Potter areas. Not cheap but worth every dollar!

Review collected in partnership with Loews Hotels and Resorts
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Thank Arno73
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your comments. We are happy to hear you enjoyed your stay. The relaxing ambiance of our re-creation of an Italian village makes us a unique oasis in a theme park resort. We hope to welcome you back again!

Hertfordshire, United Kingdom
Reviewed 17 August 2015

I had read some mixed reviews before staying at this hotel on 9 & 10 August and so checked in with a degree of nervousness in view of the cost of $514 for one night in a Club Level family room (2 adults, 3 children). As I expect the majority of residents were visiting the local Parks (like us), the...

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3Thank Richard M
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

We truly appreciate when guests share their positive experience about the high level of service they receive from our team members. We strive to provide a truly exceptional experience to our guests every single day. We will proudly share these comments with our team members. Thank you again for your comments and we look forward to seeing you again!

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Enjoy a luxurious escape inspired by the famed seaside village of Portofino, Italy. Perfectly appointed rooms and suites, gorgeous vistas and incredible cuisine welcome you to celebrate la dolce vita-the sweet life. Located on-site at Universal Orlando Resort, Loews Portofino Bay Hotel is in the heart of the excitement of Universal Studios Florida, Universal's Islands of Adventure, and Universal CityWalk. Guests of this hotel enjoy exclusive theme park benefits. Skip the regular lines at most attractions with FREE Universal Express Unlimited ride access - a benefit worth $89 per person, per day**. You can also take advantage of Early Park Admission one hour before the theme park opens, and more! (valid theme park admission required.) ... more   less 

Additional Information about Loews Portofino Bay Hotel at Universal Orlando

Address: 5601 Universal Blvd., Orlando, FL 32819-7880
Region: United States > Florida > Central Florida > Orlando
Price Range: €257 - €544 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Loews Portofino Bay Hotel at Universal Orlando 4*
Number of rooms: 750
Reservation Options:
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Also Known As:
Loews Portofino Bay Resort
Portofino Orlando
Portofino Bay Hotel Orlando
Loews Portofino Bay Hotel At Universal Orlando Florida
Hotel Style:
#15 Spa Hotel in Orlando
#15 Top resorts Hotel in Orlando
#18 Green Hotel in Orlando
#27 Luxury Hotel in Orlando
#45 Business Hotel in Orlando
#54 Romantic Hotel in Orlando
#80 Family Hotel in Orlando
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Questions & Answers

Here's what travellers have asked, with answers from Loews Portofino Bay Hotel at Universal Orlando staff and other travellers.
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Questions? Get answers from Loews Portofino Bay Hotel at Universal Orlando staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Some East Wing rooms are VERY far from pool and transport -- Be sure if you are in East Wing that you are as close main lobby as possible.”
460ChrisW, 24 Apr 2017 | Read review
“rooms facing family pool great choice for families”
amyf437, 22 Apr 2017 | Read review
“Building 3 is ideal - next to boat shuttle and the main pool and Bice their best restaurant.”
daviddecoursy, 19 Apr 2017 | Read review
“The Hillside Pool, though smaller than the others, is often empty. It's a good place to have some un-crowded time.”
monkeylizard, 18 Apr 2017 | Read review
“Try to get a room on a higher floor...the view of the architecture is very cool.”
Amudgarden, 15 Apr 2017 | Read review
5 of 5