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Loews Portofino Bay Hotel at Universal Orlando

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#76 of 335 Hotels in Orlando
Certificate of Excellence
GreenLeadersSilver level
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Loews Portofino Bay Hotel at Universal Orlando
Loews Portofino Bay Hotel at Universal Orlando
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3,373 Reviews from our TripAdvisor Community

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There are newer reviews for Loews Portofino Bay Hotel at Universal Orlando
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Showing 3,114: English reviews
Reviewed 2 August 2015

The Hotel has an Italian theme and everything looks so nice. Since the park opens an hour early at 7:00 am, the hotel offers the water taxi service starting about 6:45 am. The wait between water taxis is only about ten minutes or if you want something really FAST, you can opt for the bicycle service which runs solely off...

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Helpful?
2Thank Pasquallies
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your comments. We are thrilled to hear you enjoyed visiting the Wizarding World of Harry Potter. As you mentioned, taking advantage of the on-site benefit of early park admission is the best way to beat the crowds during the summer We appreciate your feedback and hope that you will stay with us again.

Lansdale, Pennsylvania
Reviewed 2 August 2015 via mobile

The suite with balcony overlooking the lake como. Room was clean spacious bathroom. Very good service. Wonderful treat bar in room. Restaurant fabulous food. Nice to hear live opera playing. Took the gandala short ride to main amusement park.

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1Thank juniorlynn12
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your comments. We are happy to hear you enjoyed your stay. The relaxing ambiance of our re-creation of an Italian village makes us a unique oasis in a theme park resort. We hope to welcome you back again!

Victorville, California
Reviewed 1 August 2015

Maybe it's me but for $450.00 a night I expected a lot more than what I got. Horrible service and very dirty hotel. We arrived on Wednesday August 22 at 5:15 p.m. with a 2 hour plane delay at LAX upon arrival our room was not ready (this should had given me a clue). Finally we had a room. Initially...

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5Thank Harris92301
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

We appreciate your feedback and would like to talk with you about your recent experience. Your comments are certainly not indicative of the type of experience we strive to consistently deliver to our guests. Please contact us at: portofinogeneralmanager@loewshotels.com so that we may schedule a call at your convenience.

Manchester, United Kingdom
Reviewed 1 August 2015

A hotel near the universal parks that feels miles away from the crowds. We had a double queen deluxe room which easily took a rollaway bed so that our two children could have a bed each. We had paid for access to the club room which proved to be excellent value with a lovely continental breakfast and canapés and drinks...

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Helpful?
1Thank Sara B
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your comments. We are happy to hear you enjoyed the offerings and benefits of our Club level accommodations as well as the poolside offerings. Our goal is to delight our guests with a taste of ‘la dolce vita’ – the sweet life, and we are so happy your stay embodied this idea. We hope to have an...

Belfast, United Kingdom
Reviewed 1 August 2015

My husband and I went to Orlando for 3 weeks for our honeymoon and stayed at the Portofino for a week in July. This was my 3rd time staying at the hotel and my husbands first time in Orlando. I had previously stayed Club Level with my family before and couldn't fault it but after the wedding costs I could...

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3Thank Taryn W
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

We always aim to provide a flawless guest experience from every angle and would like the opportunity to talk with you about the challenges faced. Please feel free to email me at portofinogeneralmanager@loewshotels.com to schedule a call. We hope that as a Florida resident, you have the opportunity to visit us again soon!

Bolton, England
Reviewed 1 August 2015

We stayed here for a couple of nights at the end of our long holiday, and so we were pretty tired by the time we checked in - we would no doubt have enjoyed staying for longer but like lots of people we stayed for a couple of nights to enjoy the Universal parks for 3 days with the added...

Review collected in partnership with Loews Hotels and Resorts
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1Thank WanderingClown
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your feedback. We are excited you enjoyed your stay and you left wanting to return. Our goal is to provide exceptional service and I am happy to hear we achieved that with your stay. I will share your kind comments with the team and we look forward to welcoming you back again soon!

Reviewed 1 August 2015 via mobile

The Portofino is my favorite hotel that I have ever stayed at. The hotel has a true Italian feel to it. The very first time we stayed here, we had booked a standard room view and they upgraded us to a water view. Since then we always request a water view overlooking the boats. The main pool is beautiful but...

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1Thank dukepixie
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your comments. We are happy to hear you enjoyed your stay. The relaxing ambiance of our re-creation of an Italian village makes us a unique oasis in a theme park resort. We hope to welcome you back again!

Zurich, Switzerland
Reviewed 31 July 2015 via mobile

Booked a Minions kid suite. Couldn't have asked for better accommodation. The kids beds were huge - they look short in the photos but it's because they are wide. They are full length and even include a Gru scarf throw over the bed! Very comfortable, very clean, good condition bedrooms and public spaces. Huge King bed in the parent room,...

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Thank Mumdad2boys
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your comments. We are happy to hear you enjoyed the benefit and value of complimentary Universal Express Passes, which is provided to all of our on-site hotel guests. It is a fantastic benefit that lets you make the most of your theme park experience at Universal Orlando Resort. Again, we are pleased that your experience was a...

Reviewed 31 July 2015 via mobile

Our stay at portofino was great, my only complaint was that me and my girl friend left to the park at 8:00 am and returned at 7:00 pm and no one had came to clean the room. It was upsetting because I wouldn't expect this when I'm paying nearly 250.00 a night to stay here. Other than that my stay...

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Thank Ismael V
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your review. We strive to provide a supremely comfortable experience that feels like home but exceeds its offerings. We are truly sorry your stay fell short of this. Your comments about the housekeeping service will be directed to the appropriate departments to ensure quality concerns are addressed. We thank you for addressing these issues in the hopes...

Olrando
Reviewed 30 July 2015

This was a great place to stay. Right from the start, pulling into the entrance you can't help but gasp at the exterior of the hotel. It makes you feel like you are in Italy. The way the rooms are decorated, the high ceilings, the shops around the bay and the pools make you feel at ease. Planning another trip...

Review collected in partnership with Loews Hotels and Resorts
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Thank Dana G
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for taking the time to review us! We are thrilled you enjoyed our picturesque property and Italian charm. We look forward to your return visit.

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Enjoy a luxurious escape inspired by the famed seaside village of Portofino, Italy. Perfectly appointed rooms and suites, gorgeous vistas and incredible cuisine welcome you to celebrate la dolce vita-the sweet life. Located on-site at Universal Orlando Resort, Loews Portofino Bay Hotel is in the heart of the excitement of Universal Studios Florida, Universal's Islands of Adventure, and Universal CityWalk. Guests of this hotel enjoy exclusive theme park benefits. Skip the regular lines at most attractions with FREE Universal Express Unlimited ride access - a benefit worth $89 per person, per day**. You can also take advantage of Early Park Admission one hour before the theme park opens, and more! (valid theme park admission required.) ... more   less 

Additional Information about Loews Portofino Bay Hotel at Universal Orlando

Address: 5601 Universal Blvd., Orlando, FL 32819-7880
Region: United States > Florida > Central Florida > Orlando
Price Range: €262 - €544 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Loews Portofino Bay Hotel at Universal Orlando 4*
Number of rooms: 750
Reservation Options:
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Also Known As:
Loews Portofino Bay Resort
Portofino Orlando
Portofino Bay Hotel Orlando
Loews Portofino Bay Hotel At Universal Orlando Florida
Hotel Style:
#15 Top resorts Hotel in Orlando
#16 Spa Hotel in Orlando
#17 Green Hotel in Orlando
#28 Luxury Hotel in Orlando
#45 Business Hotel in Orlando
#54 Romantic Hotel in Orlando
#80 Family Hotel in Orlando
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Questions & Answers

Here's what travellers have asked, with answers from Loews Portofino Bay Hotel at Universal Orlando staff and other travellers.
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Questions? Get answers from Loews Portofino Bay Hotel at Universal Orlando staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room close to the club level lounge if you have access to it.”
 of 5 bubbles sdbeachlvr81, 23 Mar 2017 | Read review
“We were on the 5th floor east wing. While it was a bit of a walk the Bay View was well worth it.”
 of 5 bubbles dawnl520, 22 Mar 2017 | Read review
“wifi is limited to four devices per room, after that, you pay $14/day...”
 of 5 bubbles Patrick_Lana, 14 Mar 2017 | Read review
“We had a room on he 6th floor with balcony with an spectacular view to the building complex and Universal studios.”
 of 5 bubbles marianocarron, 14 Mar 2017 | Read review
“West Wing is across the harbor and out of the main hotel. Liked it better. Puts you even closer to the parks if you want to walk.”
 of 5 bubbles bertw2014, 12 Mar 2017 | Read review
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