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Loews Portofino Bay Hotel at Universal Orlando

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#76 of 335 Hotels in Orlando
Certificate of Excellence
GreenLeadersSilver level
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Loews Portofino Bay Hotel at Universal Orlando
Loews Portofino Bay Hotel at Universal Orlando
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3,378 Reviews from our TripAdvisor Community

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There are newer reviews for Loews Portofino Bay Hotel at Universal Orlando
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Showing 3,118: English reviews
Ramstein, Germany
Reviewed 15 September 2015

We stayed there for a long weekend, it was great. The room was ready when we checked in.. Room was very clean, and beds were comfy too. Bathroom was very large and had plenty of towels. Staff told us over and over that if we needed anything please call, but the room was perfect. We will be back...

Review collected in partnership with Loews Hotels and Resorts
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Helpful?
Thank dfence44
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for the fantastic comments! It is always our goal to exceed our guests’ expectations and we are pleased we were able to do that for you. I look forward to welcoming you back again.

Miramar, Florida
Reviewed 15 September 2015

We visited this hotel for the first time while attending Rock the Universe. It is at a great location near the park you can walk or take the boat that runs every 15 minutes or so. The hotel is large and they were full but you could not tell. Although a little pricey, I would highly recommend it if you're...

Review collected in partnership with Loews Hotels and Resorts
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Thank VIvian S
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your comments. I am happy to hear you enjoyed our close proximity to the Universal Orlando theme parks and the complimentary water taxi. We hope to welcome you back to our property soon.

Reviewed 15 September 2015 via mobile

This was one of many trips we made to the Portofino Hotel at Universal Orlando and it was perfect as usual! This hotel has larger beds and amazing bedding. The pool area is also unbelievable as well as the docking area. This hotel makes you feel like you are in Italy! And the bonus is you get fast passes for...

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Helpful?
Thank FamilyfromFlorida
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for the review. I was delighted to read your enjoyed our plush comfortable accommodations. The Unlimited Express Passes are a great way to experience the Universal parks; I am pleased you were able to take advantage of the benefit. It would be an absolute pleasure to welcome you back, so we hope to see you again soon!

Watford
Reviewed 15 September 2015

Wow. Whoever came up with the idea for this hotel should be designing hotels in Las Vegas! All it would need to fit in there would be a steroid injection or two! But a great idea, skilfully done. It's been a few years since I went to the real Portofino, but now I'm not sure if my memory of it...

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Thank neilmcq
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for the fantastic comments! It is always our goal to exceed our guests’ expectations and we are pleased we were able to do that for you and your family. I was pleased to read you enjoyed some of the special perks of staying on-site, such as the complimentary water taxi, Early Park Admission and Unlimited Express Passes. I...

Reviewed 15 September 2015 via mobile

I had a lovely stay at the Portofino Bay and it is great for visiting the Universal parks. This hotel has good restaurants although the cafe was undergoing renovations during our visit the ones we were able to visit were fine. They charge $20 plus tax to park your car which I object to when staying in Orlando.

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Helpful?
Thank Cheryl M
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for providing your review. From time to time, we do make enhancements to our property to ensure a luxury experience and we apologize if this impacted your stay. It would be a pleasure to welcome you back in the future, and we trust that you will be impressed with our commitment to a superior product.

Northamptonshire, United Kingdom
Reviewed 14 September 2015

Being charged for goods we did not have it turned out someone else's bill had been charged to our room. We sorted out the issue while we were in the hotel only to find upon our return to the UK an email had been sent to us stating we have a unpaid bill. Rooms not cleaned to a high standard,...

Review collected in partnership with Loews Hotels and Resorts
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2Thank Robert L
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

We appreciate your feedback and would like to talk with you about your recent stay. Your comments are certainly not indicative of the type of experience we strive to consistently deliver to our guests. Please contact us at: portofinogeneralmanager@loewshotels.com so that we may schedule a call at your convenience.

Cornwall, Canada
Reviewed 13 September 2015

The rooms are outstanding. The restaurants have amazing food with the friendliest staff. The Bici which is high end Italian food is quite pricey when the cost is converted to Cdn. Mama Dellas was my favourite with the best lasagna I've ever tasted. They also serenade you and take requests. Once again, it is pricey when converted to Cdn dollars....

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5Thank 1955Debbie1955
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your feedback. We are glad to hear you enjoyed our spacious accommodations, friendly dedicated team members, and of course the convenience to Universal Orlando. Our nightly Musica della Notte performance is certainly a lovely way to end a day full of adventure at the theme parks. Again, thank you for choosing Loews and we hope to have...

Chicago, United States
Reviewed 12 September 2015

Everything about our stay was exceptional. From the rooms to the pool to the restaurant and staff. We were there for four nights and would go back again in a second. Don't miss a meal at Bice either--outstanding.

Review collected in partnership with Loews Hotels and Resorts
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Thank Paul O
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

We truly appreciate your comments and are delighted to hear you had an excellent stay. Our staff takes pride in providing exemplary personal service and a unique experience. We look forward to welcoming you back again and again.

Northampton, United Kingdom
Reviewed 12 September 2015 via mobile

We were slightly apprehensive about staying here after reading a mix of reviews but really needn't of worried. Firstly we booked this hotel as a package deal with a well known travel agent. My husband and I had stayed at the Hard Rock years ago and loved the location and unlimited fast passes, so when it came to choosing which...

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Helpful?
6Thank Kkemps
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your detailed response! I was so pleased to hear you and your family enjoyed the entire experience. It is wonderful to read you took full advantage of the benefit and value of complimentary Universal Express Passes, which are provided to all of our on-site hotel guests. Our team works tirelessly to ensure your experience is a great...

London, United Kingdom
Reviewed 11 September 2015

We spent two great weeks at Portofino Bay, Universal. Hotel was good, service good. Key attribute was early park access. Also good were Club level service and the ice-cream parlour. Water taxi service to theme parks is very good. Hotel restaurants are OK but expensive - variety, ambience and pricing are better at Citywalk. Overall we really enjoyed our holiday...

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2Thank Simon T
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for sharing your review of our hotel. We are glad you had a great time and enjoyed our delicious gelato! It is a great way to cool down after all of the adventures at the Universal Orlando theme parks! We hope that you will visit us again soon!

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Enjoy a luxurious escape inspired by the famed seaside village of Portofino, Italy. Perfectly appointed rooms and suites, gorgeous vistas and incredible cuisine welcome you to celebrate la dolce vita-the sweet life. Located on-site at Universal Orlando Resort, Loews Portofino Bay Hotel is in the heart of the excitement of Universal Studios Florida, Universal's Islands of Adventure, and Universal CityWalk. Guests of this hotel enjoy exclusive theme park benefits. Skip the regular lines at most attractions with FREE Universal Express Unlimited ride access - a benefit worth $89 per person, per day**. You can also take advantage of Early Park Admission one hour before the theme park opens, and more! (valid theme park admission required.) ... more   less 

Additional Information about Loews Portofino Bay Hotel at Universal Orlando

Address: 5601 Universal Blvd., Orlando, FL 32819-7880
Region: United States > Florida > Central Florida > Orlando
Price Range: €262 - €547 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Loews Portofino Bay Hotel at Universal Orlando 4*
Number of rooms: 750
Reservation Options:
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Also Known As:
Loews Portofino Bay Resort
Portofino Orlando
Portofino Bay Hotel Orlando
Loews Portofino Bay Hotel At Universal Orlando Florida
Hotel Style:
#15 Top resorts Hotel in Orlando
#16 Spa Hotel in Orlando
#17 Green Hotel in Orlando
#28 Luxury Hotel in Orlando
#45 Business Hotel in Orlando
#54 Romantic Hotel in Orlando
#80 Family Hotel in Orlando
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Here's what travellers have asked, with answers from Loews Portofino Bay Hotel at Universal Orlando staff and other travellers.
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Questions? Get answers from Loews Portofino Bay Hotel at Universal Orlando staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room close to the club level lounge if you have access to it.”
 of 5 bubbles sdbeachlvr81, 23 Mar 2017 | Read review
“We were on the 5th floor east wing. While it was a bit of a walk the Bay View was well worth it.”
 of 5 bubbles dawnl520, 22 Mar 2017 | Read review
“wifi is limited to four devices per room, after that, you pay $14/day...”
 of 5 bubbles Patrick_Lana, 14 Mar 2017 | Read review
“We had a room on he 6th floor with balcony with an spectacular view to the building complex and Universal studios.”
 of 5 bubbles marianocarron, 14 Mar 2017 | Read review
“West Wing is across the harbor and out of the main hotel. Liked it better. Puts you even closer to the parks if you want to walk.”
 of 5 bubbles bertw2014, 12 Mar 2017 | Read review
5 of 5