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Loews Portofino Bay Hotel at Universal Orlando

4,549 reviews
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Traveller (2045)
Room & Suite (541)
Pool & Beach (184)
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Overview
  • Excellent61%
  • Very good22%
  • Average9%
  • Poor4%
  • Terrible4%
Travellers talk about
“water taxi”(485 reviews)
“express pass”(430 reviews)
“beach pool”(218 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.0 Star Hotel
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Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (4,549)Write a Review
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1,481 - 1,485 of 4,225 reviews
Reviewed 7 October 2016

The hotel was well rated on Trip Advisor before we booked and we were not disappointed. The initial check-in did not go without a hitch as we were given the wrong hotel room number but that was speedily rectified. The room, the travel to and...More

Review collected in partnership with Loews Hotels and Resorts
Thank Angela F
Response from LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal OrlandoResponded 8 October 2016

Thank you for your feedback. We are glad to hear you took full advantage of the benefits of staying on-site, including the water taxi. We hope to welcome you back on a future visit!

Reviewed 6 October 2016 via mobile

Loved Portafino Bay!! Excellent service, large rooms for my family of 5, wonderful pool area. The beach pool was perfect for my son and the attendants at the pool area would frequently check to see if I needed anything. It contained a fun and not-too-wild...More

Thank Leah P
Response from LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal OrlandoResponded 8 October 2016

Thank you for taking the time to share your experience. We are happy to hear you enjoyed the hotel and our dining options. We hope to have the opportunity to serve you again in the future. Until then, Ciao!

Reviewed 6 October 2016

Stayed in Orlando for my usual 3 weeks and booked into the Portofino Bay for 1 night. The main purpose was to secure fast passes for my family. On the face of it this might seem extreme, but since they give you fast passes for...More

Thank blondyGlasgow
Response from LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal OrlandoResponded 8 October 2016

Thank you for sharing comments about your stay. We are pleased to read you took full advantage of some of our amenities such as early park admission to Universal Studios and complimentary Express Passes. We look forward to the opportunity to welcome you back very...More

Reviewed 5 October 2016

I am actually in this hotel just now Checked in on Sunday Oct 2nd for 7 nights So far, here are the issues.......... Could not check in till 9pm on arrival ........,.......9pm!! Gave us a voucher for a pizza while we waited and told us...More

Thank Paul C
Response from LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal OrlandoResponded 8 October 2016

We appreciate your feedback and would like to talk with you about your recent stay. Please contact us at: portofinocustomerservice@loewshotels.com so that we may schedule a call at your convenience

Reviewed 5 October 2016

Recently spent a week here for a convention and some personal days. The hotel is beautiful and the service was great. The water taxi to Universal is very convenient and runs frequently. The front of the line access to the park is great, especially when...More

Thank chiconh
Response from LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal OrlandoResponded 8 October 2016

Thank you so much for your feedback. We are thrilled to hear you enjoyed your stay, and will certainly share your comments regarding your positive experience Bice’s team. We look forward to welcoming you back soon. Until then, ciao!

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About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Spa
Free High Speed Internet ( WiFi )
Hotel Amenities
Room Service
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$316 - US$622 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Spa Hotel in Orlando
#15 Top resorts Hotel in Orlando
#15 Green Hotel in Orlando
#27 Luxury Hotel in Orlando
#45 Business Hotel in Orlando
#54 Romantic Hotel in Orlando
#80 Family Hotel in Orlando
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$316 - US$622 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Spa Hotel in Orlando
#15 Top resorts Hotel in Orlando
#15 Green Hotel in Orlando
#27 Luxury Hotel in Orlando
#45 Business Hotel in Orlando
#54 Romantic Hotel in Orlando
#80 Family Hotel in Orlando
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (2045)
Room & Suite (541)
Pool & Beach (184)
Dining (116)
Amenities (62)
Family and Play Areas (14)
Business Centre & Event Rooms (1)
Questions & Answers
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StevenRobertson
28 January 2018|
AnswerShow all 6 answers
Response from shirley M | Reviewed this property |
Our room was huge we had a kingsize bed. Think u can get 2 double beds don't know about a rollaway
1
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Dragonflytoo
28 January 2018|
AnswerShow all 2 answers
Response from Cynthanny | Reviewed this property |
The room I was in also had an empty mini fridge
1
Vote
Amblertraveler
24 January 2018|
AnswerShow all 5 answers
Response from Devora Z | Reviewed this property |
My children (ages: 2, 5, 8, and 11) loved Portofino Bay, especially the Beach Pool, which has a sandy beach area, a water slide and two hot tubs. The lifeguards there were excellent, so parents can relax a little more. The... More
1
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12345667
Room Tips
"Try and get a room close to the elevator, we had a good 1/4 mile walk to our room (no joke) from the elevator."
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"Bay View West Wing. Get the Bay View when rates are lower. The West Wing is closer to the water taxis and to..."
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"if you don't want to walk far ask for something close to lobby"
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"we had bay view, but I doubt you could get a bad view. we chose the west wing as the boat dock was right..."
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