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Doubletree By Hilton at the Entrance to Universal Orlando

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4,303 Reviews from our TripAdvisor Community

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There are newer reviews for Doubletree By Hilton at the Entrance to Universal Orlando
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Showing 3,637: English reviews
Reviewed 22 November 2015 via mobile

Conference space was great but a little worn, food was really good. The hotel room was very worn...stains on carpet and couch, tears in lamp shade, curtains and bed skirt. Hotel staff was very friendly and accommodating. Across the street from Universal. I hope Hilton Doubletree will invest money into redoing the rooms...with how great the staff is the hotel...

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Helpful?
Thank Melissa C
Louis E, Guest Relations Manager at Doubletree By Hilton at the Entrance to Universal Orlando, responded to this review

Dear Melissa C, Thank you so much for your feedback. We are in the planning stages for a large renovation scheduled for 2016. We are very excited for our new rooms and public space. We hope that you will come back and experience it with us. Thank you so much for staying with us and we hope to see you...

Tallahassee, United States
Reviewed 22 November 2015

Hotel is convenient to Universal, but it is worn out and in serious need of refurbishing. The shower control for the shower did not work and the sofa in the room looked so dirty that we would not sit on it. I'm not one to complain, but would not stay there again, even if it is convenient.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Robert M
Louis E, Guest Relations Manager at Doubletree By Hilton at the Entrance to Universal Orlando, responded to this review

Dear Robert M, I would like to sincerely apologize for the issues you experienced with you couch and shower. There is no reason for this to have happened. We are excited to say that our hotel is planning a renovation for summer of 2016 to bring you a beautiful brand new product. We hope to have you back with us...

Southampton, United Kingdom
Reviewed 20 November 2015

I have just got back from a stay here with my new husband, we had a great time! I do agree with some of the reviews about the hotel being very dated but for a 3 star hotel we didn't mind,the beds were comfy, rooms were cleaned everyday and the shower was hot and plus we wasn't in the rooms...

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Helpful?
1Thank Beth P
Louis E, Guest Relations Manager at Doubletree By Hilton at the Entrance to Universal Orlando, responded to this review

Dear Beth P, Thank you so much for taking the time to share this review with us. I am so glad that you enjoyed every minute of your stay with us. We hope that you will come back to see our renovated property which will be starting in summer of 2016. Thank you again for your comments and we hope...

Bedford, United Kingdom
Reviewed 19 November 2015 via mobile

We stayed here last year in November and are here exactly a year later but only due to the location to Universal Studios. This hotel is standard. Nothing great about it. It serves a purpose for location only. It really needs an update in the rooms. The decor is dated, marks in the curtains which look like a blood stain...

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Helpful?
1Thank GemmaGarner
Louis E, Guest Relations Manager at Doubletree By Hilton at the Entrance to Universal Orlando, responded to this review

Dear GemmaGarner, Thank you so much for staying withy us and for sharing these comments. I would like to sincerely apologize for the lack of service provided when you reported your issue to us about the Duvet. I have spoken to our housekeeping manager to ensure this does not occur again. We are very happy to announce that we will...

Hinckley
Reviewed 18 November 2015 via mobile

Hotel situated in a great location for Universal Studios. Walked daily to studios as easier than using free shuttle. Room large with 2 double beds. Does need some tlc though. Did not use resturant. Will i stay there again...yes

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Helpful?
Thank graham101007
Louis E, Guest Relations Manager at Doubletree By Hilton at the Entrance to Universal Orlando, responded to this review

Dear graham101007, Thank you so much for your review. We thank you for choosing our hotel. I am so glad that you enjoyed your stay and we look forward to having you back again. best regards, Louis

Gainesville, United States
Reviewed 18 November 2015

The hotel itself was very nice and conveniently located in Orlando, however, I paid for a corner room and got something else. Also, did not receive my scheduled wake-up call and in-room clocks were not set to the right time so I got a late (and not very happy) start to my day. I hate to nitpick in these reviews...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
1Thank Alex B
Louis E, Guest Relations Manager at Doubletree By Hilton at the Entrance to Universal Orlando, responded to this review

Dear Alex B, I would like to apologize for your disappointment with your stay. You are absolutely right that little things can add up and are frustrating. I'm so sorry we missed you wake up call and the clocks were wrong. I have spoken to housekeeping about this. I have also spoken to the desk about your room type. I...

Baltimore, United States
Reviewed 18 November 2015

The entire time I thought someone will enter my room and steam something. Everyday of my 4 day stay, I have received local pizza delivery information sliding through my door. After complaining several time nothing happened.

Review collected in partnership with DoubleTree by Hilton
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Thank Samarjit D
Louis E, Guest Relations Manager at Doubletree By Hilton at the Entrance to Universal Orlando, responded to this review

Dear Samarjit D, The city of Orlando and its hotels are working hard to ensure that the passing out of pizza delivery flyers under room doors are stopped. The hotel does take this seriously. We have never had a theft from any of these companies. I apologize that this was an inconvenience for you and hope that you will give...

Annapolis, Maryland
Reviewed 17 November 2015 via mobile

I arrived about 12am in the room. I took a shower in a very dated tub with several crappy past repairs visible everywhere. Jumped in bed and went to sleep. Woke up at 8am. As I called valet at 8:45ish, I saw hairs under the pillow case that were not mine. I then pulled the sheets down to see pubic...

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Helpful?
Thank Trippintony
Louis E, Guest Relations Manager at Doubletree By Hilton at the Entrance to Universal Orlando, responded to this review

Dear Trippintony, I would like to again apologize for the state of the linens in your room. Thank you so much for bringing this to my attention during your departure so We could make it right for you. I am so sorry that this was your experience with us. I can assure you that we spoke with our housekeeping staff...

Newmarket, Canada
Reviewed 17 November 2015

The room is large and was located in the north tower. View of the fireworks each night at Universal. The staff were very helpful and went out of their way to assist in any way they could. The location is very central to the theme parks and to International Dr the restaurant hub. Also close to the Premium outlet malls....

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Helpful?
Thank TonyandTish
Louis E, Guest Relations Manager at Doubletree By Hilton at the Entrance to Universal Orlando, responded to this review

Dear TonyandTish. Thank you so much for staying with us and for sharing this review. I am so glad that you enjoyed your stay with us and we look forward to seeing you again very soon. best regards, Louis

Riverdale, United States
Reviewed 17 November 2015

The staff at the location were helpful and kind. The room and overall appearance of the hotel is where I was very disappointed. The hallways of the rooms were not ventilated or air conditioned, the wallpaper was peeling, the bathrooms were so heavily perfumed it made me have nausea, the bathroom in the room had no fan - making sharing...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Chelsie C
Louis E, Guest Relations Manager at Doubletree By Hilton at the Entrance to Universal Orlando, responded to this review

Dear Chelsie C, Thank you so much for taking the time to share this review with us. I am so glad that you enjoyed our staff and food. I am so sorry that our rooms were not up to your standards. I can understand how disappointing this can be. We are currently scheduled for a full renovation in the summer...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Internet
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about Doubletree By Hilton at the Entrance to Universal Orlando

Address: 5780 Major Boulevard, Orlando, FL 32819-7904
Region: United States > Florida > Central Florida > Orlando > Florida Center
Price Range: €85 - €193 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree By Hilton at the Entrance to Universal Orlando 3.5*
Number of rooms: 742
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Also Known As:
Doubletree By Hilton At The Entrance To Universal Orlando Hotel Orlando
Doubletree Orlando
Orlando Doubletree
Doubletree Universal
Doubletree By Hilton At The Entrance To Universal Orlando Florida
Hotel Style:
#136 Romantic Hotel in Orlando
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Here's what travellers have asked, with answers from Doubletree By Hilton at the Entrance to Universal Orlando staff and other travellers.
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Questions? Get answers from Doubletree By Hilton at the Entrance to Universal Orlando staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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