Sonesta ES Suites Orlando - Lake Buena Vista
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About
#61 of 381 hotels in Orlando
Location
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Service
Value
From the moment you arrive, Sonesta ES Suites Orlando - Lake Buena Vista makes you feel right at home with warm, open common areas, friendly staff and oversized suites. We're conveniently located in the Lake Buena Vista just one mile from the Walt Disney World® entrance, near all of the fun and magic that the Orlando area has to offer. Our hotel is ideally located near the area's most popular attractions such as Magic Kingdom®, EPCOT®, Disney's Animal Kingdom®, Disney's Hollywood Studios®, Universal Orlando®, Sea World Orlando® and Disney Springs®. Our spacious suites offer multiple bedrooms, fully equipped kitchens and complimentary Wi-Fi. At Sonesta ES Suites Orlando - Lake Buena Vista we go out of our way to ensure your comfort and relaxation.
Sonesta ES Suites Orlando - Lake Buena Vista is Walt Disney World Good Neighbor® Hotel.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Kids stay free
Business Centre with Internet Access
BBQ facilities
Baggage storage
Parking
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Heated pool
Fence around pool
Convenience store
Non-smoking hotel
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Additional bathroom
Housekeeping
Safe
Sofa
Kitchenette
Microwave
Flatscreen TV
Iron
Wake-up service / alarm clock
Refrigerator
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Centrally Located
Languages Spoken
English, Spanish
Location
64Somewhat walkable
Grade: 64 out of 100
61Restaurantswithin 1 km
6Attractionswithin 1 km
8751 Suiteside Drive, Orlando, FL 32836
Getting there
Car HireSee all Orlando car hire
3159Reviews204Q+A100Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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Stayed here from 23 until 27 August, no complaints whatsoever about room or facilities we both really enjoyed our stay and found it perfect for our needs, requested a ground floor as husband is disabled and this request was honoured, had an issue over parking where we were told (apparently by corporate) that accessible parking was free, it wasn't even after showing proof of this, they still charged us and denied we had been told this. On checkout I then spoke to Scott who was lovely and agreed to follow the issue up, we went off on a 7 night cruise when we returned there was no sign of my deposit or parking charge totalling $213 I emailed Scott directly as he had given .e his email address and he replied saying due to the hurricane and labor day that week they got busy but had sorted the parking issue and my funds were released, another week passed with no sign off my funds so as we were staying with friends outside Orlando by now I returned to the hotel and spoke to Bill who is the hotel auditor he disappeared out back and returned and said he didn't know why funds were not released but he just called somewhere and it would be with me in 24 hours, another week and no sign of the monies? Took another hours drive back to hotel spoke to another person who could not understand why it wasn't released he said there was a block on it??? I asked to speak with a manager and got told no one available until 6 am next day, once again I returned to hotel at 11 am and got told manager wasn't in until 12, so as we were returning to UK that day I waited, eventually spoke to manager called Diane who was so unhelpful she insisted it was my bank/credit cards fault I had spoken with cc company 3 times during this time and they assured me the monies have not been released by the hotel at all there has been no status change since funds were taken. Despite me telling Diane this she was adamant that it was now nothing to do with the hotel she had worked in banking for years and knows how it works??? She had no interest in resolving the issue, so almost a month later I'm back In the UK and $213 out of pocket!!! I feel as if I have been totally scammed and lied to now and am now in process of contacting corporate to get this dealt with. Over 8 hours in return journeys to the hotel to try and resolve this and the manager could not even offer an apology it has really let the hotel down after an enjoyable stay!…
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Date of stay: August 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Julie Gruenthal, General Manager at Sonesta ES Suites Orlando - Lake Buena Vista
Responded yesterday
Thank you for being our guest and I am truly sorry for the inconvenience you experienced with regards to the credit card holds and the time it took to release them. I understand that it is now resolved; however I am very sorry that it took longer than normal. Thank you for reaching out to us to get this resolved.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
The 2-bedroom suite was clean and comfortable as was the resort. Very nice outdoor pool area (heated). Grandkids enjoyed the game room. Many restaurants and gift shops nearby. Staff were very friendly. Stayed for 5 days during Christmas to visit the Disney parks and couldn’t have been happier.
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Date of stay: December 2022
Value
Location
Service
Room Tip: There is a $15 fee for parking each day.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Rooms were a good size and had everything you needed but are old. Having to cable tie the curtains so people can't see in isn't good and the carpets are very worn . Pool area needs painting as flaking off into the water . We decided to check out early to another hotel and still have not received our deposit back to had any response from the hotel
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Julie Gruenthal, General Manager at Sonesta ES Suites Orlando - Lake Buena Vista
Responded yesterday
Thank you for being our guest and taking the time to do a review for us. I am happy to let you know that we are scheduled for a full renovation of the guest rooms and pool area early next year. I hope that you will return after that is complete and give us another try. Thank you
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Good points: Location is excellent for both Disney and Universal if you are driving or using Uber Plenty of stores and restaurants close by. 2 bedroom apartments are large. 2 double beds in 1 room and another double bed in another. Both en suite. Kitchen large enough to cook in and living room with sofa. Quiet, the 10pm curfew on noise adhered to Easy to use laundry and not too expensive. Rooms were clean, however leaving oven cleaner in the oven and not wiping down the oven was not good. Not so good points: The musty damp smell in the rooms. These made all my clothes smell. Took 2 washes to get rid. It is really really strong and not pleasant. Don't buy breakfast on site, really expensive with not a large choice. Best going to the supermarket and eating in your apartment. The room decor is really outdated. However I think this is the same all over Orlando now. The hotels have come to a point where they need updating. And if you spend very little time in your apartment then this is not an issue. Be aware this is an open hotel. There is nothing stopping people walking into the complex at any time as it is open to the street and not gated off. Would stay again if the smell of the rooms was sorted! …
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Julie Gruenthal, General Manager at Sonesta ES Suites Orlando - Lake Buena Vista
Responded 4 weeks ago
Thank you for being our guest and for your valuable feedback. We are happy to report that our hotel is scheduled for a full renovation starting next summer. We hope you will come back and stay with us again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here with my husband our daughter and grandson. We travelled with virgin holidays. We had a 2 bedroom suite. It was great, both bedrooms had an en suite bathroom saved a lot of queueing. We had a lounge and kitchen with fridge freezer, microwave, cooker and a dishwasher. It was a really good size with plenty room to spread out. The staff were alll very friendly and helpful. The hotel is well positioned for visiting Disney and all the other attractions. The pool was good with lots of seats to chill out in at the end of a day in the parks. Wish we had known about this hotel on our other visits to Orlando. Would definitely recommend this hotel to friends. If we were to visit again we would come back here.
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Date of stay: July 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: This hotel is a gem.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
We were here for 3 days. Great location. Across the street from a strip mall with lots of store. Great complimentary buffet breakfast. Extremely friendly staff. Has laundry room and gameroom for kids. Will be back.
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Date of stay: September 2022Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
This resort was clean and very inviting for family with kids. Location was excellent, near restaurants, supermarket and general stores within walking distance. Breakfast was excellent. Very close to Disney and Disney springs. We stayed in a two bedroom suits, with one king and two queen. Comes with a Full kitchen.
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Date of stay: June 2023Trip type: Travelled with family
Room Tip: Parking is an additional fee. No condo fees like other resorts. They do provide bus service to...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
From the moment we arrived we were disappointed!! Windows were dirty , curtains didn’t close properly. It was dark and dingy.Carpets were threadbare. The only good thing was the sheets and towels were clean. Would not recommend this accommodation, we were there for 6 nights but only stayed 1 !!
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Date of stay: June 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Julie Gruenthal, General Manager at Sonesta ES Suites Orlando - Lake Buena Vista
Responded 4 weeks ago
I'm sorry that you did not have a good visit with us. That typically is not the norm for us. I hope you will give us another chance to show you we can do better. Thank you
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great location with supermarket and a couple of restaurants within walking distance. We had a 2 bedroom suite which was very spacious and we appreciated the extras such as salt, pepper, coffee, bin bags and washing up liquid. Staff were very friendly. Would stay here again if visiting Disney.
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Date of stay: May 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Julie Gruenthal, General Manager at Sonesta ES Suites Orlando - Lake Buena Vista
Responded 4 weeks ago
Thank you for being our guest and for the great feedback!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent experience, honestly one of the best i’ve had with a hotel. The rooms are beautiful, quiet & spacious & the price was very fair, most importantly the lady at check in was amazing! I believe her name was Lynette, she was from the Philippines, She was so hospitable & took the time to be very thorough with everything. We will definitely stay again & recommend others. Thanks Mr. Cruze
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Date of stay: March 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
US$93 - US$155 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
staybridge suites lake buena vista hotel orlando, orlando staybridge suites
FORMERLY KNOWN AS
Staybridge Suites Orlando - Lake Buena Vista
LOCATION
United StatesFloridaCentral FloridaOrlando
NUMBER OF ROOMS
150
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Claim Your ListingSONESTA ES SUITES ORLANDO - LAKE BUENA VISTA - UPDATED 2023 Hotel Reviews & Price Comparison (Florida) - Tripadvisor
Frequently Asked Questions about Sonesta ES Suites Orlando - Lake Buena Vista
Which popular attractions are close to Sonesta ES Suites Orlando - Lake Buena Vista?
Nearby attractions include Basilica of the National Shrine of Mary, Queen of the Universe (1.0 km), The Escape Company (0.7 km), and Player 1 Video Game Bar (0.8 km).
What are some of the property amenities at Sonesta ES Suites Orlando - Lake Buena Vista?
Some of the more popular amenities offered include free wifi, a pool, and a fitness centre.
Which room amenities are available at Sonesta ES Suites Orlando - Lake Buena Vista?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Sonesta ES Suites Orlando - Lake Buena Vista?
Guests can enjoy barbeque facilities during their stay.
Is parking available at Sonesta ES Suites Orlando - Lake Buena Vista?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Sonesta ES Suites Orlando - Lake Buena Vista?
Conveniently located restaurants include Sofrito Latin Cafe, Kobé Japanese Steakhouse - Lake Buena Vista, and El Patron Restaurante Mexicano.
Are there opportunities to exercise at Sonesta ES Suites Orlando - Lake Buena Vista?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Sonesta ES Suites Orlando - Lake Buena Vista?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Sonesta ES Suites Orlando - Lake Buena Vista?
The staff speaks multiple languages, including English and Spanish.
Is Sonesta ES Suites Orlando - Lake Buena Vista accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.