Having just returned from a two week family road trip in which we stayed in hotels 14 of the 15 nights, this was the worst stay we experienced. Most stays were with hotels within this brand, so I'm not trying to compare a Hilton with a Quality Inn. It was also the most expensive stay we had, which is why it was disappointing to see another guest exchange cash and receive no receipt for a room while I was at the front desk signing for my prepaid room that cost $100 more than the cash exchange. The front desk manager seemed to know the guy, so I let it go without incident, but it was just the start of a dodgy stay. We chose the "resort" because my son wanted to swim and some of our hotels had closed their pools. We went to swim, but we felt unsafe at the pool area. There were groups of men openly drinking from bottles of alcohol (I saw Jack Daniels and Evan Williams clearly). Cans of Busch beer were scattered in their area despite the signs that indicated "no outside food or beverage could be brought in - only that which was ordered from the bar." It was clearly an acceptable practice since an employee of the hotel (to his credit, he was emptying trash cans) held open the bag to collect their empties. There were other men drinking beer from their cooler in front of the snack bar window. Another guy with a girlfriend (who looked uncomfortably young for him) smoked marijuana between dips in the pool giving the area a skunky smell to mix with the cigarette smoke coming from most of the other guests. Most disturbing were the two shirtless men who took turns sitting in the pool area with a small backpack. One would come get the backpack and then bring it back. Later they would switch and the other would take the backpack. Sure, this is speculative, but it was very obvious that drugs were being sold from the backpack. Another family with a small child joined us in the pool and waded over to ask us if "we knew the hotel was going to be like this." The fountain featured in the cover photo does not run. The room featured unsafe electrical outlets and a big strip from the door that was broken and left a gap to the outside. The AC ran the entire time we were there, but there was some sort of heat bubble that existed if you stood up. My wife and I kept checking to see if there was a separate heater turned on somewhere. None of us could even sleep under the sheet as it was just too hot. (Yes, it was a hot day, but a rainstorm cooled temps outside significantly - and thankfully chased some of the outside "activity" away.) The furniture was worn and the carpet was dirty despite the claims on the hotel description that it was recently renovated. At night, cars idled in the parking lot, and there were lots of honks to have people come down from their rooms. We contemplated leaving in the middle of the night, but we had plans in the morning we would have missed. I've included pictures as well as my documentation of my stay since I know I sometimes question a truly negative review like this. (not sure why my photos are posting upside down?!)…
We looked forward to relaxing in the hot tub all day while we were at work, only to find it closed. There are no storms in the area yet and the closest lightning strike was 82 miles away. This is not how to earn repeat customers. There is absolutely no reason to close it down.
We stayed during memorial weekend with my family, two separate rooms and both were absolutely discussing. Dirty and Dusty furniture and floors. Whether you have a room with carpet or floors, just check your bare feet when you walk. My son asthma was triggered so bad after our stay, he's been to the doctor and struggling with breathing issues from this dirty place. This place should be checked for sanitation.
There was no maid service all week. We asked for clean towels multiple times and was told they didn't have any. We needed a 3 a.m. wake up call to make our flight home. No call was received. Fortunately, I woke up on my own.
My wife and I stayed here while visiting the area. It's one of very few decent hotels in the area and I've stayed here before. Rooms are clean, room service is adequate and the pool area is satisfactory. I didn't get to try the restaurant but it is available. We stayed 3 nights and left happy