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I chose the Residence Inn because it was dog friendly and was very pleasantly surprised. The room was nicely decorated, very clean (as was the rest of the hotel).
It is not on the beach, but they do operate a shuttle. If you are in...More
1 Thank ripoffwarning
Response from jarman2031, General Manager at Residence Inn NaplesResponded 2 days ago
It is our goal to exceed your expectations with your stay at the Residence Inn Naples. We're happy to here you enjoyed the hotel and the features. We will be sure to share this with our entire staff. Thank you and we look forward to...More
We stayed the week before Irma. It was a very pleasant short vacation. So friendly staff, big, clean and confortable room and bathroom. Very good breakfast, nice location. Near the beach ( staff provide us with chairs and umbrella), good restaurants and shopping mall. Would...More
Response from jarman2031, General Manager at Residence Inn NaplesResponded 9 October 2017
Thank you for sharing your wonderful experience with us at the Residence Inn Naples. I have conveyed your comments to all of our team. We look forward to your next visit to Naples.
I stayed here with my wife and 2 kids on December 31, 2017 for 2 nights while visiting some friends in Naples. I am a Ritz Carlton Platinum rewards member and stayed here on points. I have stayed at every high end hotel in Naples...More
Response from jarman2031, General Manager at Residence Inn NaplesResponded 1 week ago
Thank you for taking the time to share your experience at our hotel. We loved the positive comments and have addressed the issues you mentioned. We appreciate the feedback. We hope to exceed your expectations on your next visit to our paradise coast.
I cannot say enough good things about the staff, they were friendly and helpful with a situation we ran into with our points (my error not theirs). The rooms were clean but my goodness they are incredibly dated which really took away from the overall...More
Response from jarman2031, General Manager at Residence Inn NaplesResponded 6 days ago
Thank you for all of the nice comments about our staff and facility. As a result of the hurricane in September we have a lot furniture being replaced at the end of January that will resolve the dated feel during your stay. It is our...More
We had booked to stay here the end of September. As Naples had been battered by hurricane Irma we were worried about our pending visit . We emailed hotel but got no reply as we were checking out off our Orlando hotel (Residence inn )...More
Response from jarman2031, General Manager at Residence Inn NaplesResponded 2 weeks ago
Thank you for sharing your experience with us. We apologize for the issues you experienced. It is our goal to exceed all expectations, and we have taken the time to carefully address the issues you've mentioned. We wanted to mentioned, we let Marriott know of...More