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Hilton Naples

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#11 of 59 Hotels in Naples
Certificate of Excellence
GreenLeadersPlatinum level
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1,488 Reviews from our TripAdvisor Community

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Showing 1,325: English reviews
Pittsburgh, Pennsylvania
Reviewed 29 January 2015

My sister and I stayed just the one night, but everything was clean, location was great, within walking distance of breakfast and a few restaurants.........the pillows were awesome! I'd stay there again

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8Thank BREAKFASTLOVER65
Longwood, Florida
Reviewed 28 January 2015

As in any hotel, the staff makes all the difference. The staff at the Hilton Naples is fantastic. We have been staying at this hotel for business at least 40 weeks per year for over 7 years. We have our own parking place!! The staff members provide us with many extras and go out of their way to address our...

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8Thank capitalrg
Reviewed 28 January 2015

My husband & I have been returning to the Hilton Naples, FL, for 9 years because it's been an excellent experience each time. The Guest Services Manager, Evi , takes a personal interest and is readily accessible. Diane, at the front desk, has been greeting us year after year, and she always offers us water, towels, help with transportation, and...

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7Thank Missy Z
Mansfield, Pennsylvania
Reviewed 27 January 2015

This hotel is coasting. The people who work at the Registration Desk, Concierge Lounge, the diner wait staff and the cleaning personnel are very good but the individuals who work at the bell station and breakfast wait staff are mostly asleep at the switch and go through their duties on automatic. The building itself really, and I mean totally, needs...

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4Thank Larry096
Niccole N, Director of Sales at Hilton Naples, responded to this review

Thank you for your taking time to provide feedback regarding your stay at our property. We are always striving to keep our property as up to date as possible. As such, we are currently going through the process of doing some very big room improvements. We hope you will be back the next time you are in Naples to check...

Reviewed 24 January 2015 via mobile

Well located with friendly staff and nice rooms. Easy access to the Village for waterfront restaurants and shopping. 3 blocks from the beach with a hotel shuttle providing chairs towels and cold water! Enjoyed the visit!

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1Thank Wayne J
Niccole N, Director of Sales at Hilton Naples, responded to this review

Thank you for taking time to let other TripAdvisor readers share your experience at the Hilton Naples. I’m so glad to read you enjoyed your stay with us, our friendly staff and our location. We are centrally located in Naples, being within walking distance to the upscale, open air Waterside Shops, 1/2 mile to the beach and 1.5 mile to...

Lexington, United States
Reviewed 23 January 2015

Very disappointed in the furnishes and features throughout...starting with the "dirty" furniture in the lobby to the dirty carpet and very basic furnishings in the guest rooms. Certainly not worth the nightly fee. We stayed our first night around the corner at a much older hotel that was half the charge and twice as nice.

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3Thank Andrea H
Niccole N, Director of Sales at Hilton Naples, responded to this review

Thank you for taking the time to let us know about your experience while staying at our property. The only way to meet our goal of constantly improving is to get honest feedback from our guests. I sincerely apologize that your experience at our property failed to meet your expectations.. We are always striving to keep our property as up...

Reviewed 19 January 2015

Stayed a night with my wife . Check in was pretty quick . Staff is very polite . The room was very neat and clean . Bed was comfortable , pillows were either too soft or hard but I guess thats the case with any hotel . The washbasin had a small plumbing issue . What I didn't like was...

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2Thank ankushhallan
Niccole N, Director of Sales at Hilton Naples, responded to this review

Thank you so much for taking the time to share your comments about your recent visit to the Hilton Naples Hotel. We are delighted that you enjoyed your stay and had a good experience with your check in, our staff and the quality of the guest rooms. I regret that your breakfast experience was not the relaxing start to your...

Wisconsin
Reviewed 8 January 2015

Upon my arrival, I received a very warm welcome from all hotel staff - the concierge, valet (even though I didn't partake), and the front desk staff. But, that's kinda where it stopped. I was a bit disenchanted on my second day. I attempted to enjoy the breakfast on the executive floor before I left for the day to find...

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4Thank Katie K
Niccole N, Director of Sales at Hilton Naples, responded to this review

Your guest experience is vital to us and your feedback means everything. I apologize for the issues you encountered during your stay and regret to read you were not fully satisfied with your stay. I am looking into why the facilities were not available to you during their posted open times and will address this with our team. Let me...

Gainesville, Florida
Reviewed 7 January 2015

The staff was uniformly wonderful. Staff members were simply kind and thoughtful and gave guests the impression that they were truly being hospitable and not just scrounging for tips. WIFI could use some upgrading. Concierge level is well run. Would prefer that the restaurant offered some lighter fare for dinner in addition to the Shula's steak which is of course...

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3Thank KBM212
Niccole N, Director of Sales at Hilton Naples, responded to this review

Thank you for taking the time to share your experience while staying at the Hilton Naples. We appreciate you mentioning the hard work and hospitality of our staff. Each works tirelessly to ensure you feel valued and respected. I appreciate your mentioning the our convenient location that is within walking distance to the upscale, outdoor shopping district of the Waterside...

Newport, United Kingdom
Reviewed 5 January 2015

Great hotel, the softest beds ever, had a great nights sleep and an early morning swim in their fantastic pool. Generous room and very clean. Great free WiFi, Amazing entrance as you walk in with friendly staff, I would be more than happy to spend a week here.

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5Thank Matt B
Niccole N, Director of Sales at Hilton Naples, responded to this review

Short and sweet – we could not have said it better ourselves! We’re glad you enjoyed all facets of your stay at the Hilton Naples, including our new beds, pool and complimentary WiFi! I especially appreciate you recognizing the efforts of our housekeeping team and friendliness of our staff. They work tirelessly to ensure every guest feels cared for, valued...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersPlatinum level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
Centrally located Naples hotel, close to beautiful beaches, shopping, all major attractions, entertainment destinations,and restaurants. ... more   less 

Additional Information about Hilton Naples

Address: 5111 Tamiami Trl N, Naples, FL 34103-2804
Region: United States > Florida > Southwest Gulf Coast > Naples > Park Shore
Price Range: €142 - €349 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Naples 4*
Number of rooms: 199
Reservation Options:
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Also Known As:
Hilton Naples Hotel Naples
Hilton Hotel Naples
Naples Hilton Hotel
Hilton Naples Florida
Hotel Style:
#8 Luxury Hotel in Naples
#8 Business Hotel in Naples
#12 Family Hotel in Naples
#16 Romantic Hotel in Naples
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Naples staff and other travellers.
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Questions? Get answers from Hilton Naples staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“4th Floor is the best”
 of 5 bubbles 624martina, 13 Nov 2016 | Read review
“stay somewhere else! Actually the rooms were fine, it was the staff and the dining facilities that let it down”
 of 5 bubbles nic353, 8 Nov 2016 | Read review
“Room 259 or 261 have pool view balconies”
 of 5 bubbles pncwils, 3 Oct 2016 | Read review
“Higher floor end of hallway.”
 of 5 bubbles 213AnthonyM, 11 Sep 2016 | Read review
“all rooms should be fairly quiet where it is located”
 of 5 bubbles 130matthewp, 8 Sep 2016 | Read review
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