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Winter Haven, Autograph Collection

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Winter Haven, Autograph Collection
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1,323 Reviews from our TripAdvisor Community

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There are newer reviews for Winter Haven, Autograph Collection
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Showing 1,112: English reviews
Brooklyn, New York
Reviewed 2 weeks ago

I find this to be a wonderful hotel. It has a great location across from the beach and the rooms are beautiful. The service is wonderful and just an all around great hotel. I always feel welcome when I visit there. I have stayed numerous times and always a good experience.

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Helpful?
1Thank pamela j
Demetrius H, General Manager at Winter Haven, Autograph Collection, responded to this review

Dear Pamela J, It is great to read that you enjoy your stay every time. Thank you for your continuous loyalty to our property. We look forward to seeing you soon at your home away from home! Best, Demetrius Hodge

Reviewed 2 weeks ago via mobile

We stayed here for a quick one night stop on our way to the Keys. This hotel was great, right on Ocean Drive, right next to South Beach. Esteban and Raul were especially helpful. Esteban worked to get our room ready early and have us a great Cuban restaurant recommendation for dinner. We would stay here again.

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Helpful?
Thank Michael C
Demetrius H, General Manager at Winter Haven, Autograph Collection, responded to this review

Dear Michael C, Thank your for your great review. We hope to seen you soon on your return visit to Miami Beach. I will personally thank Esteban and Raul for a job well done. Best, Demetrius Hodge

Atlanta, Georgia
Reviewed 3 weeks ago via mobile

Stayed for three days in February. Tahelli helped select a lovely room for me and during my stay Esteban was most helpful with suggestions for dining and directions to everywhere. Great location. Highly recommend.

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Helpful?
Thank HOWARD F
Demetrius H, General Manager at Winter Haven, Autograph Collection, responded to this review

Dear Howard F, I am thrilled to read that Tahili and Esteban went above and beyond to ensure you a had a great stay. I will personally thank them for a job well done. We look forward to seeing you soon! Best, Demetrius Hodge

A TripAdvisor Member
1 review
Reviewed 4 weeks ago via mobile

Only went to this hotel due to my Marriott rewards,in this hotel don't expect to get late 4pm checkout with your gold membership, even if you thought you got it with your mobile or internet check in . Never had this problem in Manhattan .

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Helpful?
Thank A TripAdvisor Member
Demetrius H, General Manager at Winter Haven, Autograph Collection, responded to this review

Dear Guest, As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for not being able to receive a late checkout. Unfortunately, do to our availability we are not always able to grant all late check out request. We would...

Reviewed 4 weeks ago via mobile

Justin and Janet were so awesome!! Both were so friendly and helpful. Would definitely recommend anyone coming here. Could not say enough good things. Checked on us several times to ensure we were having a good time and had everything we needed. Provided recommendations for the area. Super happy to meet such great people!

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Helpful?
Thank Jennifer P
Demetrius H, General Manager at Winter Haven, Autograph Collection, responded to this review

Dear Jennifer P, Thank you for taking the time in writing your review. I will be sure to share your comments with Justin, Janet and the team and thank them for a job well done. We hope to see you soon! Demetrius Hodge

Nashville, Tennessee
Reviewed 4 weeks ago via mobile

Couldn't of asked for better group of people to help us get chairs, give advice for restaurant and local places and be so welcoming than Justin and Janet. Definitely will come back to 13th street in Miami!

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Helpful?
Thank miclbarn
Demetrius H, General Manager at Winter Haven, Autograph Collection, responded to this review

Dear Miclbarn, It is great to read you were able to take advantage of the hotel amenities- it is also great to read the team made all the difference during your recent visit. See you soon! Demetrius Hodge

New York City, New York
Reviewed 5 weeks ago

Last minute Birthday getaway! This was my 3rd stay here and I love it... i have to say the staff was exceptional. The moment I walked in Esteban, Barbaro and Manager John Perez took great care of me with their warmth and professionalism. they were able to upgrade me and even sent a wine & cheese tray along with birthday...

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Helpful?
Thank melissapaige2
Demetrius H, General Manager at Winter Haven, Autograph Collection, responded to this review

Dear Melissapaige2, WOW! I am delighted to read that the team was able to make your birthday stay an amazing one. Thank you for your continuous loyalty to our property, you have become like our family. I will make sure to personally thank the team for a job well done, their efforts do not go unnoticed. We will see you...

New Bern, North Carolina
Reviewed 20 February 2017 via mobile

The second you walk in the doors of Winter Haven, you are greeted by the wonderful and always cheerful staff. The hotel lobby is inviting and constantly filled with a balanced mixture of tourists and locals enjoying cocktails and chatter. The room wasn't huge, but it was clean and had everything we needed. Who needs a huge room when you're...

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Helpful?
1Thank CWisest
Demetrius H, General Manager at Winter Haven, Autograph Collection, responded to this review

Dear Cwisest, Thank you for the amazing review!. It is always rewarding to know the team goes above a beyond for our guest. Outstanding job from Esteban. I will be sure to share your review with him and the rest of the team. We hope to see you on your next visit to Miami Beach. Sincerely, Demetrius Hodge

Houston
Reviewed 18 February 2017 via mobile

I thoroughly enjoyed my stay here. I can not say enough about the excellent hospitality I recieved from all the staff members. This is a very Miami hotel, the rooms and bathroom are on the small side but for someone who doesn't plan on spending much time in the rooms they are perfect. The overall hotel was clean, comfy bed...

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Helpful?
Thank Char L
Demetrius H, General Manager at Winter Haven, Autograph Collection, responded to this review

Dear Char L, Thank you for your review- It is great to read the team was most accommodating during your visit. It is great to read you took full advantage of our hotel amenities. We hope to see you soon! Sincerely, Demetrius Hodge

Los Angeles, California
Reviewed 17 February 2017

Everyone here representing Marriott makes you feel at home. Hit up Justin and Melissa at the beach for impeccable service. Be greeted by Esteban at the front desk offering up East Coast love and the best of the best cool as a cucumber professionalism. And say hello to Leonela at Il Bolognese before seating along ocean drive with a good...

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Helpful?
Thank Kathleen A
Demetrius H, General Manager at Winter Haven, Autograph Collection, responded to this review

Dear Kathleen A, We are thrilled to read you enjoyed your stay with us and the team was able to exceed your expectations. Justin , Melissa, Leonela and Esteban are definitely an asset to the hotel and will be recognized for their efforts. Looking forward to seeing you in the near future! Demetrius Hodge

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Amenities

Highlights
  • Beachfront
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Restaurant
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Winter Haven, Autograph Collection is a truly unique hotel, built from a renovated 1939 Art Deco property located in the heart of South Beach on Ocean Drive. Enjoy breathtaking ocean views from it's rooftop terrace offering sun loungers and full food and beverage services. Savor fresh Florida seafood and Italian cuisine on-site at Il Bolognese. ... more   less 

Additional Information about Winter Haven, Autograph Collection

Address: 1400 Ocean Drive, Miami Beach, FL 33139-4108 (Formerly Winterhaven South Beach)
Region: United States > Florida > Miami Beach > City Center
Price Range: €182 - €429 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Winter Haven, Autograph Collection 4*
Number of rooms: 70
Reservation Options:
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Also Known As:
Winterhaven South Beach Hotel Miami Beach
Winterhaven South Beach Miami
Hotel Style:
#39 Business Hotel in Miami Beach
#46 Romantic Hotel in Miami Beach
#49 Luxury Hotel in Miami Beach
#56 On the Beach Hotel in Miami Beach
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Questions & Answers

Here's what travellers have asked, with answers from Winter Haven, Autograph Collection staff and other travellers.
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Questions? Get answers from Winter Haven, Autograph Collection staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not stay on the Roof Top Suites.”
 of 5 bubbles Felipe_US, 21 Mar 2017 | Read review
“No recommendations since we won't be returning.”
 of 5 bubbles 731charliep, 11 Mar 2017 | Read review
“Great Hotel!!! Ocean View room is the way to go.”
 of 5 bubbles 214pamelaj, 10 Mar 2017 | Read review
“Small showers, no balcony, gym or pool but the service makes up for it all!!!”
 of 5 bubbles 41kathleena, 17 Feb 2017 | Read review
“For the best room book a different property than Winter Have in Miami Beach”
 of 5 bubbles 213DavidT213, 13 Feb 2017 | Read review
5 of 5