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Winter Haven, Autograph Collection

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Winter Haven, Autograph Collection
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1,309 Reviews from our TripAdvisor Community

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Showing 1,099: English reviews
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Reviewed 2 days ago NEWvia mobile

There are so many good choices in south beach don't waste your time here. We stopped by to have a couple of cocktails and a appetizer. Our waiter was terrible. It was expensive. We saw other people complaining. Just say NO

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Helpful?
Thank Funtimes522
Reviewed 3 days ago NEWvia mobile

Justin and Janet were so awesome!! Both were so friendly and helpful. Would definitely recommend anyone coming here. Could not say enough good things. Checked on us several times to ensure we were having a good time and had everything we needed. Provided recommendations for the area. Super happy to meet such great people!

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Helpful?
Thank Jennifer P
Demetrius H, General Manager at Winter Haven, Autograph Collection, responded to this review

Dear Jennifer P, Thank you for taking the time in writing your review. I will be sure to share your comments with Justin, Janet and the team and thank them for a job well done. We hope to see you soon! Demetrius Hodge

Nashville, Tennessee
Reviewed 3 days ago NEWvia mobile

Couldn't of asked for better group of people to help us get chairs, give advice for restaurant and local places and be so welcoming than Justin and Janet. Definitely will come back to 13th street in Miami!

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Helpful?
Thank miclbarn
Demetrius H, General Manager at Winter Haven, Autograph Collection, responded to this review

Dear Miclbarn, It is great to read you were able to take advantage of the hotel amenities- it is also great to read the team made all the difference during your recent visit. See you soon! Demetrius Hodge

New York City, New York
Reviewed 6 days ago NEW

Last minute Birthday getaway! This was my 3rd stay here and I love it... i have to say the staff was exceptional. The moment I walked in Esteban, Barbaro and Manager John Perez took great care of me with their warmth and professionalism. they were able to upgrade me and even sent a wine & cheese tray along with birthday...

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Helpful?
Thank melissapaige2
Demetrius H, General Manager at Winter Haven, Autograph Collection, responded to this review

Dear Melissapaige2, WOW! I am delighted to read that the team was able to make your birthday stay an amazing one. Thank you for your continuous loyalty to our property, you have become like our family. I will make sure to personally thank the team for a job well done, their efforts do not go unnoticed. We will see you...

New Bern, North Carolina
Reviewed 1 week ago via mobile

The second you walk in the doors of Winter Haven, you are greeted by the wonderful and always cheerful staff. The hotel lobby is inviting and constantly filled with a balanced mixture of tourists and locals enjoying cocktails and chatter. The room wasn't huge, but it was clean and had everything we needed. Who needs a huge room when you're...

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Helpful?
Thank CWisest
Demetrius H, General Manager at Winter Haven, Autograph Collection, responded to this review

Dear Cwisest, Thank you for the amazing review!. It is always rewarding to know the team goes above a beyond for our guest. Outstanding job from Esteban. I will be sure to share your review with him and the rest of the team. We hope to see you on your next visit to Miami Beach. Sincerely, Demetrius Hodge

Houston
Reviewed 1 week ago via mobile

I thoroughly enjoyed my stay here. I can not say enough about the excellent hospitality I recieved from all the staff members. This is a very Miami hotel, the rooms and bathroom are on the small side but for someone who doesn't plan on spending much time in the rooms they are perfect. The overall hotel was clean, comfy bed...

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Helpful?
Thank Char L
Demetrius H, General Manager at Winter Haven, Autograph Collection, responded to this review

Dear Char L, Thank you for your review- It is great to read the team was most accommodating during your visit. It is great to read you took full advantage of our hotel amenities. We hope to see you soon! Sincerely, Demetrius Hodge

Los Angeles, California
Reviewed 1 week ago

Everyone here representing Marriott makes you feel at home. Hit up Justin and Melissa at the beach for impeccable service. Be greeted by Esteban at the front desk offering up East Coast love and the best of the best cool as a cucumber professionalism. And say hello to Leonela at Il Bolognese before seating along ocean drive with a good...

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Helpful?
Thank Kathleen A
Demetrius H, General Manager at Winter Haven, Autograph Collection, responded to this review

Dear Kathleen A, We are thrilled to read you enjoyed your stay with us and the team was able to exceed your expectations. Justin , Melissa, Leonela and Esteban are definitely an asset to the hotel and will be recognized for their efforts. Looking forward to seeing you in the near future! Demetrius Hodge

Reviewed 1 week ago via mobile

Justin and Melissa, the staff helping us at the beach, were wonderful and attentive. Dinner at the restaurant was also fabulous. Best, most authentic Italian food I've had. However, the rooms were not everything I expected them to be. They were small and not very modern. There was also a lot of noise, construction, people in the hallways, etc. making...

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Helpful?
Thank Katelyn H
Demetrius H, General Manager at Winter Haven, Autograph Collection, responded to this review

Dear Katelyn H, Thank you for taking the time to share you experience with us! We are thrilled to hear the staff was very accommodating through out your stay. IL Bolognese is a great restaurant and I am glad you were able to enjoy it. I am sorry the rooms were not much to your liking, the hotel was built...

Fort Lauderdale, Florida
Reviewed 1 week ago via mobile

The hotel itself is classic Art Deco. They have done a fantastic job at keeping that theme all throughout the property. We opted to stay in one of the rooms which have jacuzzis. I would not recommend you do this. The jacuzzi are inflatable types, the water takes countless hours to heat and no more than 1 person at a...

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Thank Hewson01
Demetrius H, General Manager at Winter Haven, Autograph Collection, responded to this review

Dear Hewson01, Thank you for your honest feedback- although your overall stay was enjoyable; I am sorry to read about the negative experience with our jacuzzi. I will share your feedback with the team to make the correction needed. Kind regards, Demetrius Hodge

Ann Arbor, Michigan
Reviewed 2 weeks ago

I stay in Marriott properties all over the world, and generally have a good to great experience. Not so here. I checked in several hours in advance via the Marriott mobile app, and received confirmation that my room would be waiting. I was looking forward to getting in around 1:30 PM to get a few hours at the beach time...

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Helpful?
Thank David T
Demetrius H, General Manager at Winter Haven, Autograph Collection, responded to this review

Dear David T, Thank you for sharing these details with us. It is unfortunate that you had a less than perfect stay. We strive to exceed our guest expectations and ensure they have a pleasant experience, but we fell short with yours. The front desk behavior you encountered is not acceptable and not part of our standard by any means....

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Amenities

Highlights
  • Beachfront
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Restaurant
  • Room Service
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Multilingual Staff
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Winter Haven, Autograph Collection is a truly unique hotel, built from a renovated 1939 Art Deco property located in the heart of South Beach on Ocean Drive. Enjoy breathtaking ocean views from it's rooftop terrace offering sun loungers and full food and beverage services. Savor fresh Florida seafood and Italian cuisine on-site at Il Bolognese. ... more   less 

Additional Information about Winter Haven, Autograph Collection

Address: 1400 Ocean Drive, Miami Beach, FL 33139 (Formerly Winterhaven South Beach)
Region: United States > Florida > Miami Beach > City Center
Price Range: €207 - €417 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Winter Haven, Autograph Collection 4*
Number of rooms: 70
Reservation Options:
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Also Known As:
Winterhaven South Beach Hotel Miami Beach
Winterhaven South Beach Miami
Hotel Style:
#39 Business Hotel in Miami Beach
#46 Romantic Hotel in Miami Beach
#47 Luxury Hotel in Miami Beach
#54 On the Beach Hotel in Miami Beach
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Questions & Answers

Here's what travellers have asked, with answers from Winter Haven, Autograph Collection staff and other travellers.
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Questions? Get answers from Winter Haven, Autograph Collection staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Small showers, no balcony, gym or pool but the service makes up for it all!!!”
 of 5 bubbles 41kathleena, 17 Feb 2017 | Read review
“For the best room book a different property than Winter Have in Miami Beach”
 of 5 bubbles 213DavidT213, 13 Feb 2017 | Read review
“You can't lose- you're across the street from the ocean!”
 of 5 bubbles LNasty11, 31 Jan 2017 | Read review
“Don't forget your phone chargers!!!”
 of 5 bubbles none575, 16 Jan 2017 | Read review
“back of hotel for quieter room”
 of 5 bubbles Mikemorfey, 8 Jan 2017 | Read review
5 of 5