I was here on an over night layover going to sfo. Hotel was great room was amazing price was reasonable great location staff was friendly karaoke night was epic but the wings at kush were terrible and drinking out of the cheap plastic glasses wasn't great. But those are easy fixes check it out!
Just landed and had the pleasure of being set up by a Jamal. Provided recommendations and helped perfectly. Room was upgraded to pool view and it set up the perfect vacation for me and my brother to see Miami Beach.
Room was large, comfortable and clean. The staff was awesome. From the front desk (Christian you rock) to security 5 stars. They were gracious, helpful and very hospitable. Perfect location for beach, shopping, dining and partying-Kimber&Craig
This is not the hotel to stay at if you want any sleep. They play load club music until 4am!!! We got no sleep what so ever. Waste of money and a night. There was no one at the club area but still loud
I wanted to take a moment to recognize the manager Jamal at the Clevelander and the Essex house. My husband and I had been planning our vacation for months and was so excited to go to south beach and visit the Clevelander. Upon arrival we were greeted and treated very nice by the front desk staff. We were able to check in early without a hassle which was great! When we got to our room we were pretty disappointed. Coming from Vegas it was different. We went to the front desk and spoke to Jamal. He was very understanding and went out of his way to find a room that fit our satisfaction. His professionalism and caring attitude really set and amazing tone for our three week vacation traveling. I want to thank him again for really making us feel special. I hope he is appreciated by his team as I am for him taking care of us!!!! I will be back when I am in town and have already today all my friends and family to go check this place out! …
Precious was very professional very good people skills I will recommend this hotel to anyone and all my family as long as precious takes care of them just joking great atmosphere she made it fun and she is very professional
Stayed at the Cleavlander for 1 night, the price was good compared to other hotels. Room was clean but a bit small. Came with all toiletries and towels. Front desk was super friendly, check in and out was a breeze. Would definitely stay here again. The only disappointment was that the bar/restaurant was closed, I can understand since it was a Wednesday
Stopped by to watch the football in the outdoor garden off Ocean Drive. The entrance staff were quite rude, made me throw my bottle of water and drinks were super expensive. The bar across the road would have been a much better option. Wait staff inside friendly though.
Possibly the worst hotel I have ever set foot in! The room was dirty, the cabinets were taped together, and the TV was falling apart. My wife and I decided to book a different hotel last minute because it was our anniversary and the conditions of this hotel were just unacceptable. We were told that we’d receive a full refund for our stay by the manager, however, when following up with the property about our refund they lied and said that we stayed for the entire reservation! UNBELIEVABLE!! We only stayed for about an hour before we decided there was no way to make this place work. Don’t stay here!! Book the Balfour hotel instead, it’s just down the street, not much more expensive, but MILES better and more professional than Clevelander.
Christian at the front desk was phenomenal! Hard to find this level of customer service since the pandemic. Go see him! Enjoy your party hotel! Had a blast because of him! He escorted us to our room and was a lifesaver after I messed up our reservations with another hotel! Ask for Christian!!
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