I’ve now stayed here two years in a row, it’s the best and Lisa is so helpful! The location is super convenient and the grounds are beautiful. Also it’s on the beach and have the best cob salad from the hotel!!
Obsessed with this place!! & of course Lisa was such an amazing experience and getaway for my friends and I. I never want to leave. Such a great escape and memorable experience!! Everything was perfect!!
My friends and I live in cold weather and wanted to escape, so we went to the Shellbourne in South Beach and LOVED my stay. Lisa was super helpful - ask for her!! She is the most helpful of anyone here :)
PRESENTLY HERE NOW…… FOR over $300 a night go somewhere else! We are in rooms 1103,1105,1107 …. No greeeting at front desk… downright rude …. Arrived here at approximately 1 PM I understand checking wasn’t till four, but ask them to call us when the rooms are available. We never got a call a friend who is also staying here came in two hours after us, and she was able to check in before us… Coffee makeerit in room without the coffee pot… still waiting for the pot. Coffee at restaurant $6.78….. very unfriendly and unaccommodating staff. I booked this place for the Jacuzzi. They have one but the pool is warmer. They said they were fixing it since yesterday and they said it should be warmer today. Well guess what? It’s colder than the pool again today. For the price you can stay somewhere better and have better service.…
I recently stayed at a hotel and had a fantastic experience thanks to the helpful and attentive management team and staff. Delisa in particular stood out for their exceptional service. She was always willing to assist with my unusual requests. I highly recommend this hotel.
My favorite place to stay on the east coast! The young lady "Delisa" at the front desk is the definition of professional and kind. The entire staff greets you with a smile and well wish when entering and leaving this wonderful establishment.
We vacation in Florida every January, splitting our time between staying with family and at the Shelborne. We have stayed there 4x within the last 5 years (skipping one year in SoBe). We just love the cozy feeling of the boutique hotel which provides us with everything we need and want for a relaxing and enjoyable vacation. From the valet to the front desk to the wait staff at breakfast and pool to the housekeeping personnel, everyone makes it their mission to make your stay as successful as possible. The food at breakfast and available poolside is delicious and plentiful. Special shout outs and appreciation to hotel managers Armando, Ibrahim, Delisa and Andrea (front desk) and Anthony at the poolside restaurant. In addition, the Shelborne is the perfect location for SoBe as you are walking distance to Lincoln Road and a short uber drive to Espanola Way Wynwood (if you're in town on the weekends, check out Smorgasbord Miami) and Miami city centre. We just left this morning and are already looking forward to our return January 2024!…
My wife and I have stayed here multiple times in the past and this is our Go- To hotel in Miami Beach. The staff and cleanliness are always exceptional and it is a great location in terms of accessibility to everything in Miami Beach. This was our first time traveling with our 1 year old daughter so we weren’t sure what to expect during our stay. On our last day of check out Dellisa and Ahmed at the front desk solidified why we choose this hotel time after time. They extended our late check out (free of charge) to accommodate the extra time we would need for our baby prior to our PM flight. From a customer service standpoint you won’t find a better hotel in Miami Beach! Thanks again Dellisa & Ahmed and the entire staff at the Shelborne for always delivering high quality service.
Loved my stay. Great location with excellent amenities. We had a large party with several questions and needs but Delisa took care of everything. She was respectful, professional, courteous, and eager to make sure we were all taken care of. Will definitely be staying here again on my next trip to Miami 💯
I recently visit shelborne with my husband, sisters and their husband's. I am in awe on how professional, helpful and kind she was to all of us. She ensured we got a room before our Check in time as we arrived to the hotel in the morning and our check in was in the evening. Delisa, upgraded my room so that I could have a place to rest as my previous room was not going to be ready in time. Her friendliness made us all feel comfortable and welcome. I will 100% recommend this hotel to others who enjoy great customer service and hospitality.
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