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    The New Casablanca on the Ocean Hotel

    6345 Collins Ave, Miami Beach, FL 33141-4614
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    1/10/2017 2/10/2017
    US$244
    US$163
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    US$190
    US$163
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    Room & Suite (496)
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    Overview
    • Excellent8%
    • Very good28%
    • Average33%
    • Poor13%
    • Terrible18%
    2 weeks ago
    “One night in Miami”
    3 weeks ago
    “Weekend break at the Casablanca”
    Free Internet
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Suites
    Bar/Lounge
    Kitchenette
    Concierge
    Pets Allowed
    Wheelchair Access
    Laundry Service
    Self-Serve Laundry
    2.5 Star Hotel
    All hotel details
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    Rooms
    1 Oct2 Oct
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    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (1,763)
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    1 - 5 of 507 reviews

    Reviewed 2 weeks ago via mobile

    Stayed at the hotel after arriving in Miami before driving to Orlando. Arrived late and asked to pay resort fee. Also valet parking is not a choice if you arrive by car. My booking included the resort fee and breakfast. The following morning told i...More

    Thank PeachieD
    Response from Hotel_Mgr_365, Manager at The New Casablanca on the Ocean HotelResponded 1 week ago

    Dear Peachie, It was a pleasure to have you here with us, and we thank you for kicking off your Florida vacation here at the Casablanca. Thank you for sharing your feedback We’re sorry that some aspects of your stay fell short of your expectations...More

    Reviewed 3 weeks ago

    The hotel looked lovely from the outside,when we got inside the staff were not very helpful.You couldn't book in until 4pm ,we arrived at 1pm,they said we could leave our luggage in a room,they couldn't find the porter for 10mins?We went to have a look...More

    1  Thank Beaman03
    Response from Hotel_Mgr_365, Manager at The New Casablanca on the Ocean HotelResponded 3 weeks ago

    Dear Beaman, We thank you for bringing your family to come visit us and we’re terribly sorry that your stay fell short of your expectations and our own high standards. While we do have rules in place for the safety of our guests, we expect...More

    A TripAdvisor Member
    11
    Reviewed 3 weeks ago via mobile

    This place has horrible horrible customer service everyone that works at the front desk and staff needs training in customer service period! I check in on 8/17 and was told by Rafael that there would be a deposit of $150.00 and in the mist of...More

    1  Thank A TripAdvisor Member
    Response from Hotel_Mgr_365, Manager at The New Casablanca on the Ocean HotelResponded 3 weeks ago

    We love birthdays and thank you for spending your day with us! We’re sorry if some aspects of your experience fell short of your expectations and we thank you for sharing your feedback with us. Please accept our apologies that the first room you checked...More

    Reviewed 11 August 2017 via mobile

    Nice place. No Jacuzzi. Kitchenette was nice but the furniture appeared to be old. There's no phones in the room so you have to walk down stairs when you need something. That's a little inconvenient especially when you want to ask a question.More

    Thank Latishia W
    Response from Hotel_Mgr_365, Manager at The New Casablanca on the Ocean HotelResponded 15 August 2017

    Dear Latishia, It was a pleasure to host you while in Miami Beach and we thank you for your feedback. While we’re pleased that you appreciated our full kitchens and hope you got to enjoy the beautiful beach just out back, we are sorry that...More

    Reviewed 7 August 2017

    We booked this hotel through Virgin (and will be speaking with them directly). Lobby was lovely, however the rest of the hotel is very tired and outdated. Reception is always busy as there is no concierge. Two of the receptionists were extremely helpful - the...More

    Thank Laura G
    Response from Hotel_Mgr_365, Manager at The New Casablanca on the Ocean HotelResponded 7 August 2017

    Dear Laura, It was a pleasure to welcome you and we appreciate you sharing your review. While we’re pleased that two of our team members demonstrated the hospitality for which we are known, we regret that you didn’t find this same level of service throughout...More

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    About
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Beachfront
    • Free Internet
    • Bar/Lounge
    • Hotel Amenities
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Self-Serve Laundry
    • Room amenities
    • Air Conditioning
    • Microwave
    • Refrigerator in room
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Outdoor pool
    Details
    • Price range
    • US$88 - US$333 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #44 Spa Hotel in Miami Beach
    • #118 On the Beach Hotel in Miami Beach
    • Room types
    • Kitchenette ,
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 104
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, Priceline, Expedia, Hotwire, Cancelon, Travelocity, TripOnline SA, HotelsforEveryone, getaroom.com, Evoline ltd, HotelQuickly and Agoda so you can book your The New Casablanca on the Ocean Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Florida >
    • Miami Beach
    • Also Known As
    • Hotel Casablanca On The Ocean ,
    • Casablanca On The Ocean
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    Traveller (1042)
    Room & Suite (496)
    Pool & Beach (255)
    Dining (35)
    Hotel & Grounds (512)
    Bathroom (66)
    Family and Play Areas (9)
    Business Centre & Event Rooms (4)
    Nearby
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    2.30 km away
     
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    .12 km away
     
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    3.63 km away
     
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    wathredhead82
    20 June 2017|
    AnswerShow all 6 answers
    Response from Hotel_Mgr_365 | Property representative |
    Dear Redhead, Thank you for your questions. As others have mentioned, we do not offer complimentary airport transportation, but there are several convenient options available. Private shuttles like Super Shuttle are... More
    0
    Votes
    ro87M
    28 April 2017|
    AnswerShow all 4 answers
    Response from Hotel_Mgr_365 | Property representative |
    Dear ro87m, We hope you're getting excited about your upcoming trip to Miami! To answer your question, we do have a small fitness center on property. Our gym is open every day from 7:00 am to 11:00 pm. We have 2... More
    0
    Votes
    ro87M
    10 April 2017|
    Answer
    Response from Hotel_Mgr_365 | Property representative |
    Dear Ro87m, Thank you for your question and for considering us for your upcoming trip to Miami Beach. Yes, our rooms do have air conditioning for your added comfort. We hope to welcome you soon! Best regards, Casablanca... More
    1
    Vote
    Room Tips
    "Ask for a sea room view"
    Read review
    "Ask for room with balcony as they looked ok"
    Read review
    "no city view room , check double room is not twin take lower floor as lifts are awful and use stairs"
    Read review
    "If you are looking to save money, choose a room without a view of the water"
    Read review
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