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The Clay Hotel

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The Clay Hotel
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1,667 Reviews from our TripAdvisor Community

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Showing 768: English reviews
Reviewed yesterday NEWvia mobile

My family and I stayed at the Clay hotel for two nights the experience was very nice the room that we booked was clean. My stay was very pleasant and the buffet breakfast was also good it pretty much had everything, the kids really enjoyed the waffles and cereal my husband and I had toast, furor, coffee and orange juice....

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Helpful?
Thank Noel_ F
Sarasota, Florida
Reviewed yesterday NEW

I stayed at the Clay for Art Basel. The staff here are better than most hotels around the world--much more friendly, accommodating, and on task! I had a problem with my online reservation and Christian helped fix it. Natalia at the front desk was so smart, kind, and helpful, and Felipe the valet was so nice too. It is rare...

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Thank SCC135
Reviewed 5 days ago NEWvia mobile

Worst hotel ever...if you actually want to sleep at some point don't ever stay here. The time is currently midnight and the casual breakfast restaurant below our room turns into a night club after 6pm. They slowly turn up the volume of music until about 10 pm when it is fully cranked and the entire room shakes!!! Until 2am!! I...

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Thank Sugar K
Montreal Canada
Reviewed 1 week ago via mobile

Cute hotel very well located, close to the beach, shops and restaurants in a safe area. Simple rooms but clean. People very helpful. The breakfast could be a bit better but we really enjoyed our stay.

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Thank TheHappyFamily4
West Palm Beach, Florida
Reviewed 2 weeks ago

We have stayed here in the past. This is a great hotel in a fantastic location, walking distance for anything you might want or need. This trip we were there on Veterans Day. My husband was wearing his Navy hat. Josselyn, Hotel Administrator, asked to take his picture and he agreed. When we got to our room, there was a...

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Thank nnorthpalmbeach
Management response:

Dear Guest, What a fantastic review! I’m so happy we were able to provide a memorable experience for you. I remember we really wanted to do something special for you, to show our appreciation. I will share your review with the team, and please contact me next time you visit. Hope to see you again soon! Kindest Regards, Christian Dobao...

Paris, France
Reviewed 3 weeks ago via mobile

I really enjoyed my stay in Miami Beach and I hope coming back one day! The clay hotel is located in a really nice place , you have a lot of things to do nearby in particular going to the beach in 5 minutes ! The staff ( breakfast, front desk, housekeeping) is very polite! Special thanks to Mimi and...

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Helpful?
Thank TMadji
Management response:

Dear Guest, We are so happy to see you enjoyed yourself. I will mention the wonderful review to Mimi and Natalia, they will definitely appreciate the great comments. We take very good care of our international guest, and do our best to make you feel at home. Please come back soon! Merci! Christian Dobao Front Office Manager The Clay Hotel...

Naples, Florida
Reviewed 26 October 2016 via mobile

We had a very nice stay at this hotel. If you're looking for a fancy modern hotel, this isn't the place for you. If you like a clean, comfortable hotel room with nice staff you'll have a great time here. The hotel rooms are located on Espanola Way which is a street that doesn't allow auto traffic. There was construction...

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Thank Yeactress
Management response:

Dear Esteemed Guest, Thank you so much for the wonderful review. Our rooms are located on Espanola way, but we also have rooms that face the opposite direction that don’t overlook the construction taking place. It’s good to hear that in any case this wasn’t an issue. We are definitely located in the heart of South Beach, minutes away from...

Reviewed 22 October 2016 via mobile

Rude manger and they take unothorized money from Your credit card after more than 6 mails no response called them and all of a sudden the mail is answered. Not even a sorry or apologise for the Ruse behaviour only a rude mail from the manager . Bad service Christian Dobao front office manager

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Thank Mike A
Management response:

Dear Mike, I sincerely apologize you feel I was rude in anyway. I can understand your frustration when it comes to money being held on your credit card. Your reservation was never cancelled and a deposit was taken. This is standard procedure for all reservations we take. The very few emails exchanged between stated that I need more information in...

Reviewed 21 October 2016 via mobile

Hotel :Great location and friendly staff walking distance to beach and shops !! Rooms : small but very cozy and clean Breakfast: OMG !!!! Don't know where to start horrible service and rude staff walked in at 9:10 and was nothing to eat no coffe juice or anything to eat only old hard bread and very dirty when i approached...

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Helpful?
Thank Claude S
Management response:

Dear Claude, First and foremost I would like to thank you for your feedback. I appreciate the positive review you left regarding our hotel and staff. However I would like to take moment and express my concern in terms of the comments you left regarding our breakfast. We rarely ever get any complaints and we are always fully stocked. Our...

Bogota, Colombia
Reviewed 12 October 2016

We arrived tired a bit late at night and so the valet service and friendly staff greeting us were wonderful! I was pleasantly surprised that the rooms were renovated with great bathrooms and comfortable beds-as well as soundproof windows. The location is great with charming Espagnola Way outside of the door and the beach and Lincoln Road just a few...

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Helpful?
Thank Sparks2323
Management response:

Dear Sparks, This review speaks volumes ! Thank you so much for such a great review, and thank you for highlighting the charm of Espanola Way. We definitely strive to offer only the best in personalized service. We do have a great location, considering we are right in the heart of South Beach. Please come back soon and thank once...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Multilingual Staff

Additional Information about The Clay Hotel

Address: 1438 Washington Avenue, South Beach, Miami Beach, FL 33139
Region: United States > Florida > Miami Beach
Price Range: €90 - €273 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Clay Hotel 3*
Number of rooms: 130
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Also Known As:
Clay Hotel Miami Beach
Hotel Style:
#20 Best Value Hotel in Miami Beach
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Questions & Answers

Here's what travellers have asked, with answers from The Clay Hotel staff and other travellers.
39 questions
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Cairo, Egypt
3 months ago
Morristown, New Jersey
over a year ago
11 days ago

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Questions? Get answers from The Clay Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“My room faced Espanola Way so it was a little loud, but nothing out of the ordinary for Miami Beach.”
 of 5 bubbles SCC135, 6 Dec 2016 | Read review
“If you prefer a quieter room, choose one on the courtyard side instead of street side.”
 of 5 bubbles nnorthpalmbeach, 20 Nov 2016 | Read review
“The opposite side of española way”
 of 5 bubbles mpianca, 27 Sep 2016 | Read review
“Noisy everywhere. If you have any health issues, I suggest you request a room on the 2nd floor because of the stairs.”
 of 5 bubbles teresitag2013, 26 Sep 2016 | Read review
“There are four buildings to chose from. Chose the one furthest from Espanola Way.”
 of 5 bubbles craigandnorma, 5 Sep 2016 | Read review
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