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The staff went way above and beyond to ensure my family had an amazing vacation. I spend more than 100 nights a year in hotels and can say this was the best service experience I have ever experienced (yes, including the Ritz, Four Seasons and...More
I recently stayed at W South Beach. Great hotel, super clean with all the modern amenities and in perfect South Beach location. While these are all all superb qualities expected from Category 7 W Hotel, I would like to particularly note great job by W...More
2 Thank Alex P
Response from Biancaprado, Manager at W South BeachResponded 27 December 2017
Hi Alex P,
I'm thrilled to hear you enjoyed our services and amenities, as well as your rooms and the atmosphere at W South Beach. I'm also glad our talent Manon surpassed your expectations. We truly appreciate and value your note her hard work does...More
The room was absolutely beautiful! I couldn't imagine a better greeting. Shakena, Duvan, and Manon truly went all out for my Fiancee's bachelorette party. They put so much hard work into making everything perfect, it meant a lot. There were rose petals, balloons, cute little...More
We stayed here just after the hotel had a bad fire at the start of March. This was unknown to us until we finally checked in at 4pm as the hotel did not give us any prior warning or bother to email to let us...More
Response from Biancaprado, Manager at W South BeachResponded 3 days ago
First and foremost, thank you for staying at W South Beach, and for taking the time to provide us with your feedback. We value your review seriously, and are truly sorry to hear about your experience with our level of our service.
Came to the hotel for a work event. Beautiful hotel and great amenities. Very modern hotel. Bliss spa was wonderful I had a great massage. Loved the pool. My only complaints would be to be able to order any food that is basic had to...More