In the very center of action in South Beach, including the beach. Wonderful room, very comfortable, the staff is helpful, polite, and professional, air conditioner gentle and hard working. Had a great sleep there, amazingly after one night my neck pain was gone, I wonder what mattress and pillow brands they are using. GM, please shout out! :)
The Marlin hotel was awesome! its so nice and clean and the staff was very nice and helpful. We arrived vey early in the morning and although check wasn't until 3pm at the time they allowed us to upgrade for free and check in right away. Its very close to ocean drive (walking distance) and the beach is literally right there. You cannot beat the location. Thank you Marlin Hotel we look forward to staying again.
Nice welcome, I enjoyed discussing with the people at the reception, very good sanitary measures, beautiful well equipped room, I had a good evening and an excellent night, good value for money, I would come back next time with my children, thank you
I'm only giving this review 1 star because I can't give it ZERO!! I booked with travelocity (no prepayment needed/can pay at hotel) to stay at The Marlin Hotel from 5/22-5/27/2021 and received multiple confirmations. I even called otw to the airport to confirm we would be there past the 4pm check in time because our flight wouldnt get there until 8:32 pm. The girl I spoke to was given my name, she said it was fine, you're not considered a no show until midnight. We board our flight, get to the hotel and David says we have no room it was canceled. Mind you at first he couldn't find it at all. He looks through expedia and says "my card" was debited 2x and declined so the reservation was canceled. I told him I didnt get a text, email or anything from them or Travelocity. I even talked to a girl earlier who took my bame and said nothing of the sort before I boarded the olane which she knew I was doing. USAA didn't send a declined transaction alert to me either. Matrer of fact, travelocity literally still had me on their website as travel happening right now in the present AT THE MARLIN HOTEL. David said he was sold out, he had nowhere to put us, asked me to look on travelocity, kayak and some other travel site for best offers at ANOTHER hotel. Meanwhile I am in conplete tears of frustration at this point. Fast Foward to midnight we're still there and at this point we attempted the Moxy (also on South Beach), paid Travelocity $1722 for the days we were slighted at The Marlin, walk down the street and the girl says "MY MANAGER CANCELED YOUR RESERVATIONS BC WE WERE AT CAPACITY WHEN TRAVELOCITY ACCEPTED YOUR BOOKING. HE CALLED EXPEDIA TO TELL THEM TO CANCEL IT AND REFUND YOUR MONEY"...We were livid at this point. We go back to Marlin because that's where we are still showing to have a room (Travelocity now shows we have to bookings btw) and the new guy Greg begins to say "what do you want us to do....we can't do anything....that's not our fault and then said he just got in to work so he doesn't know". THAT IS THE RUDEST THING YOU CAN SAY TO A CUSTOMER WHEN THEY ARE STRANDED STATES FROM THEIR HOME AND SPENT THEIR HARD EARNED MONEY TO ENJOY YOUR ESTABLISHMENT!! We didn't make an error..Travelocity and the Marlin did!!! I am still LIVID AND I NEED ALL OF MY MONEY BACK (YES, I got the insurance) This was the worst experience in all my years of booking. Its my wife's 40th birthday on Tuesday, thank you for RUINING IT!!! SN: Gilbert at the restuarant was AMAZING & SO WAS HIS STAFF SERVING. GILBERT EVEN FOUND US AN AIR BNB. GREG IF THAT'S THE ONE ON THE OVERNIGHT SHIFT; HE NEEDS A LESSON IN CUSTOMER SERVICE. HE'S CLEARLY THERE FOR THE LADIES. MAYBE IF I WOULD'VE CAME IN THERE DRESSED LIKE I HADN'T BEEN TRAVELING ALL DAY HE WOULD'VE HAD A BETTER ATTITUDE. THE WHOLE THIS WAS SAD AND PATHETIC AND I DIDN'T GET 1 APOLOGY FROM HIM OR DAVID.…
The Marlin Hotel is purely MAGNIFICENT! Our suite was beautiful...nice, clean and spacious and the staff was great, especially Dominique! They were all very friendly and attentive. And you can't beat the location...The Marlin is in the center of everything...THE STRIP...the beach, the stores and restaurants are all in walking distance. We had so much fun, being so close to all of the excitement! We also enjoyed the Osteria del Teatro restaurant located inside of the hotel...great food and beautiful setting! Magnifico!