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InterContinental Miami

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#8 of 121 Hotels in Miami
Certificate of Excellence
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InterContinental Miami
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5,740 Reviews from our TripAdvisor Community

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Showing 4,327: English reviews
Reviewed 26 March 2016 via mobile

We stayed at intercontinental hotel in Miami to visit the Miami open. The hotel was big and nice outside. When we went into the room, it was not that clean but looked old. Some of the items were missing from the refrigerator, too. We thought since we got a good deal on the hotel, we were booked in the older...

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Helpful?
Thank Kikumi F
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear Kikumi F., Thank you for taking the time to share some feedback with us about your recent stay. I am disappointed to hear about your issues with the room and will be sure to investigate this with my team so we can ensure this doesn't happen again. I truly hope you will give us another chance to recover on...

Brisbane, Australia
Reviewed 26 March 2016

Stayed one night on the Club Floor after our cruise and from the point we arrived at the front of the hotel where we met Joel who managed our luggage to the front desk and then the intercontinental club room the welcome service was first class . We arrived early and the Club team did a great job to get...

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Helpful?
Thank Gloverjohn
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear Gloverjohn, Thank you for sharing your wonderful feedback with us! We will be sure to communicate your compliments to Joel and the rest of the team. Our main priority is to make our guests feel at home and to provide the highest level of hospitality and service. We are glad you had a memorable stay and we look forward...

Reviewed 26 March 2016

We were disappointed with out recent stay, both because of a ridiculous (not to mention dangerous) elevator/stair situation that complicated our efforts to get to and from our 12th story room each time, and because of lackluster housekeeping. As for the elevators, the entire hotel is served by a bank of six elevators, and apparently this just isn't enough. Lines...

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Helpful?
1Thank Eric L
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear Eric L, Thank you for taking the time to share your feedback with us about your recent stay. I'm very sorry to hear that your experience was less than our standard InterContinental Miami experience, however I do appreciate you sharing some of your concerns with us so we can work to rectify them. Feedback is very important to us...

Naperville, Illinois
Reviewed 26 March 2016 via mobile

A very nice hotel with beautiful pool area looking out over the bay. Close walk to restaurants and shops. Very difficult getting a cab - uber was perfect. About 5 minutes to cruise terminals. Rooms were nice - bathroom is huge ! Hotel is very clean and swanky . In the middle of everything - could be good or bad...

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Helpful?
Thank ADBKMS
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear ADBKMS, Thank you for your review of your stay with us over New Years. We are glad you enjoyed your time, the hotel (bathrooms included) and the close proximity to all that Miami has to offer. I am sorry to hear about the cab situation, and hope you will allow us to hail one for you next time you...

Auckland Region, New Zealand
Reviewed 26 March 2016

A beautiful hotel close to the port and marketplace BUT the poor service ruined it. We arrived early and was moved to a new room so we could go straight up. The fridge had a puddle under it and the Hotel Information Book had the in-house restaurant/food pages missing. My husband wanted a few hours sleep so I went down...

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Helpful?
Thank w00fies
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear w00fies, I appreciate you sharing your experience with us and am saddened by your unfortunate lack of positive feedback. All feedback however is valuable to us, because we truly do strive to make each guests stay a WOW experience. While that doesn't seem to be the case for your stay, rest assured these concerns have been brought up and...

Frederiksberg
Reviewed 25 March 2016 via mobile

We spent two nights at the hotel. On the first day we left the hotel at half past 8 am and returned at 4 pm. Housekeeping had not attended the room by then, and the front desk told us they would come in 15-20 minutes. We went out and returned after one and a half hour. The housekeeping had not...

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Helpful?
Thank Haspe
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear Haspe, Thank you for joining us during your recent visit to Miami. We are sorry to hear you didn't have a fully positive experience and that there was a concern with your room servicing. After an internal investigation, it seems the Do Not Disturb sign was placed on your rooms exterior door, which would alert our housekeeping team not...

Sarpsborg, Norway
Reviewed 25 March 2016

Stayed 4 nights prior to cruise. Very nice women checked us in to a not specially cosy but spacious suite with a view towards the city. Missed one chair beside the sofa, there was more than enough room. Location is good, it's a walking distance to Bayside Mall and conveniently located if you are going on a cruise. The fire...

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Helpful?
Thank Mona A
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear Mona A, Thank you for sharing your recent experience with us. We appreciate your feedback and have made notes about the concerns you raised. I am sorry about the alarm disturbing you during the night and can assure you we don't normally have issues with this as you mentioned in your comments. We have been undergoing testing, but only...

Reviewed 25 March 2016 via mobile

We stayed at the Intercontinental during Miami Music Week and Ultra weekend. You would think it would have been chaos however while slightly busy the service was friendly and efficient. The security made the environment secure but unobtrusive or stifling. Rooms were spacious and beds really comfortable. Everything we wanted to see or do was an easy 10 min can...

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Helpful?
Thank Kate C
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear Kate C, Thanks for sharing your experience with us. We're thrilled that you found our service and security up to par and seamless - Miami Music Week is certainly a busy week for us, and we're glad that you found our amenities and accommodations suitable to your needs. We look forward to welcoming you (and the kids!) back soon....

Reviewed 24 March 2016 via mobile

I stayed during Ultra and bought a few things in the stores, beautiful collection and great customer service. I will come back soon in my next trip to Miami and specially to the stores. We had a lot of fun in the hotel and great customer service .

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Helpful?
Thank Jou R
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear Jou R, Thanks for sharing your experience with us. We're so glad that you enjoyed our boutiques, location & service. We will be sure to share your compliments with our team. We look forward to welcoming you back soon! Best, Arminio

Baltimore, Maryland
Reviewed 24 March 2016 via mobile

We loved this hotel! We were greeted at the front desk by Kacedrine and Diana who were both so sweet and helpful. When we told then we were on our honeymoon and this was our first stop before our cruise they upgraded our room to a harbor view and gave us free breakfast vouchers ($33 value each). The concierge, bell...

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Helpful?
1Thank Ashley G
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear Ashley G, Thanks for sharing your experience with us. We're thrilled that you so enjoyed your stay! We will be sure to pass your compliments along to Kacedrine, Diana & the team. We hope you enjoyed your honeymoon & look forward to welcoming you back sometime soon! Best, Arminio

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A Shining Star Among Downtown Miami Hotels Miami is truly one of the world's most vibrant tropical playgrounds. In this stunning locale, a pulsing nightlife, brilliant white-sand beaches, and sizzling culture combine for the perfect getaway. Stay at the InterContinental Miami to savor the best of this colorful city. Our alluring downtown Miami hotel offers richly appointed accommodations and breathtaking views of Biscayne Bay. Immerse yourself in luxurious elegance - just minutes from South Beach, the Port of Miami, Coconut Grove, and Coral Gables. Boasting 641 newly redecorated guest rooms and suites, we're an oasis of sophistication and world-class service. Discover this enchanting downtown Miami Florida hotel, in a magical setting: * Overlooking Biscayne Bay, in the heart of Miami, Florida * Minutes from South Beach, the Port of Miami, Coconut Grove, and Coral Gables* Only 7.5 miles from Miami International Airport (MIA)* Just 25 miles from Fort Lauderdale International Airport (FLL)Indulge In Unrivaled Luxury At Our Hotel In Downtown Miami Our 34-story downtown Miami hotel provides dazzling views and spacious guest rooms and suites. Take advantage of 101,000 square feet of meeting space. Rejuvenate in our state-of-the-art fitness center and mySpa. Whether you're visiting for business or pleasure, this deluxe hotel in downtown Miami offers everything you need for an unforgettable stay. ... more   less 

Additional Information about InterContinental Miami

Address: 100 Chopin Plaza, Miami, FL 33131-4323
Region: United States > Florida > Miami > Coconut Grove
Price Range: €170 - €397 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — InterContinental Miami 4*
Number of rooms: 641
Reservation Options:
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Also Known As:
InterContinental Miami Florida
Hotel Style:
#2 Green Hotel in Miami
#5 Family Hotel in Miami
#5 Spa Hotel in Miami
#6 Romantic Hotel in Miami
#6 Business Hotel in Miami
#6 Luxury Hotel in Miami
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Miami staff and other travellers.
139 questions
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Questions? Get answers from InterContinental Miami staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Prepare to enjoy your stay :-) . ”
 of 5 bubbles belabartisjr, 25 Mar 2017 | Read review
“high floor with bay view”
 of 5 bubbles alongstreet, 25 Mar 2017 | Read review
“Big room, confortable, excellent view. Was fantastic. ”
 of 5 bubbles GiannaSanchez2014, 23 Mar 2017 | Read review
“The rooms on north side have a great view of Biscayne Bay, Bayfront Park and the Miami Beach Islands. All rooms are very quiet.”
 of 5 bubbles 49gayled, 23 Mar 2017 | Read review
“Ask for room overlooking water”
 of 5 bubbles Callaway14, 21 Mar 2017 | Read review
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