My wife and I had a wonderful stay at the InterContinental Hotel. The staff was extremely professional and in this world of COVID, they made us feel safe. The location is terrific with many sights within a short walking distance. Dining at Toro Toro in the hotel was an amazing experience. The food was delicious and they have a wonderful wine list. The people who served our table were extremely polite and friendly. We plan to go back for a longer visit. Eric & Barbara
During the pandemic it is very sad to see the hotel so so quiet! The staff are super friendly and put people at ease. Nothing is too much to ask and will do everything possible to accommodate any request. The room is beautiful and clean, 100% a perfect 10. Really enjoyed my stay and can not wait to return.
It was 2am. I was tired. I just flew in to Miami. I valet my car. Gave the valet the keys At 3am I received a call saying they cant find my keys. They need to move my car. And insisted I had the keys. I told them no. They insisted they checked everywhere and I need to give them the keys or find it for them. I had to put clothes on Half asleep I went downstairs. In 3 seconds, I found the keys inside the car right in the middle where cup holder is at. Very disorganized valet system. I was super mad. They apologized but even then. Lack of disorganization on their part when I personally handed them the keys. All this could had been avoided IF they were fully awake and organized. Had a nice view tho.
The room was nice and clean. Great view of the Biscayne Bay and the ocean. Disappointed the pool was under renovation but just gives us an excuse to come back. I did misplace something and have contacted the hotel three times but loss prevention has not reached out to me. Can you please help!
Very pleased staying for the first time , It could not been better with the amazing hospitality by Pier and made the whole experience want to return and very clean and comfortable room with a nice ocean view room , Thank you
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