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Palmeiras Beach Club at Grove Isle

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397 Reviews from our TripAdvisor Community

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There are newer reviews for Palmeiras Beach Club at Grove Isle
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Showing 372: English reviews
Atlanta, Georgia, United States
Reviewed 5 August 2013

Beautiful resort location and hotel. Nice staff. American Breakfast for two had tips automatically included and ran over 50 dollars no alcohol. Be aware that the resort charges an additional 25 dollars a day just for booking with Orbitz. This is on top of all other charges and automatic tipping.

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Helpful?
2Thank Joseph S
Reviewed 28 July 2013 via mobile

The location is glamorous and beautiful. The lobby, restaurant and spa beautiful. Customer Service was brutal. No one seemed to know what they were doing, and always blaming someone else for the bad service. The restaurants food was amazing, but be prepared to wait along time for it. The hotel itself is run down and dirty. The pool and hot...

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Helpful?
2Thank skylaerke
GMGroveisle, General Manager at Palmeiras Beach Club at Grove Isle, responded to this review

We appreciate our guests taking the time to share their experiences both with us and other travelers on TripAdvisors. com. We are committed to consistently providing genuine service. I am deeply concerned about your experience with us. Please feel free to reach out to me directly to further discuss.

San Francisco, California
Reviewed 28 July 2013

Had to visit Miami to attend a funeral; it was my first time there and I thought staying on an 'island' would be fun. My iPad directed me to the location perfectly although there were some surprises not explained on the website: 1. There are condo bldgs on the island as well as the hotel and there is a security...

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1Thank DeAnnFreitag
GMGroveisle, General Manager at Palmeiras Beach Club at Grove Isle, responded to this review

Thank you for sharing feedback about your recent stay with us on tripadvisor. com. I am sorry to hear of the motives that brought you to our destination, So please accept our most sincere apologies for the inconsistent service you have received during your stay with us. We are committed to consistently provide a positively unique experience to each guest...

Keystone Heights, Florida, United States
Reviewed 25 July 2013

I was there for a short getaway and I had a great time! The facility is beautiful wiith but tropical gardens and great views. I would walk each morning along the marina and winding path along the waterway. I had dinner with friends in the restaurant and the food, service and atmosphere was five star. I enjoyed the spa and...

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Helpful?
1Thank Sylvia T
GMGroveisle, General Manager at Palmeiras Beach Club at Grove Isle, responded to this review

Thank you for the wonderful remarks. We are thrilled that you enjoyed your stay, and we look forward to your repeat stay with us. Please feel free to reach out to me directly upon your next visit. Have a great week!

Reviewed 16 July 2013

My boyfriend and I came here for a weekend getaway. We both were impressed with the location, ambiance and quality of service right here in our backyards. We both are residents of Miami for over 30 years and never knew thi place existed. He works in downtown Miami and have visited the area with no clue that this place existed....

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1Thank islandqueenb
GMGroveisle, General Manager at Palmeiras Beach Club at Grove Isle, responded to this review

Thank you for the wonderful remarks, and we are thrilled that you enjoyed your stay, and we looking forward to welcoming you back soon. Please do feel free to call me directly on your next visit. Kindest Regards

Reviewed 9 July 2013

A very restful, serene atmosphere. The grounds have lots of vegetation & gives a somewhat secluded feel. The views are wonderful. It's great because you can get away from the hustle & bustle of the city...yet your within easy access to it too. There's plenty of really nice restaurants & shops in either Coconut Grove or Brickell (all of a...

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Helpful?
Thank J M
GMGroveisle, General Manager at Palmeiras Beach Club at Grove Isle, responded to this review

Thank you for the wonderful remarks. We are thrilled that you enjoyed your stay, and look forward to your welcoming you back soon. Please reach out to me on your next visit. Thank you from our entire team and the Grove Isle Hotel and Spa.

Southern Maryland
Reviewed 19 June 2013

We were in Miami for a wedding and stayed at the Grove Isle Hotel. Service was beyond compare and extremely friendly. We asked for a mini fridge for our room and honest to mergatroid it was delivered to our room in 2 minutes!!!! We were amazed. The building could use a little TLC and touch ups. The elevator was very...

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Helpful?
Thank rethlaw
GMGroveisle, General Manager at Palmeiras Beach Club at Grove Isle, responded to this review

Thank you for taking the time to share with us such wonderful feedback. We are committed to deliver genuine customer service and help create memorable moments. We will continue to work on improving our standards and our overall appearance. We look forward to pampering you on your next visit to Miami. Thanks again!

Las Vegas, Nevada
Reviewed 11 June 2013

The island itself was gorgeous with great views of the bay. The rooms were very large with large private balconies. The hotel and the room were decorated well, however the furnishings were very uncomfortable. The bed was stiff and the pillows were like sleeping on bricks. There was no mini bar in the room although there was supposed to be....

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Thank Aeakins
GMGroveisle, General Manager at Palmeiras Beach Club at Grove Isle, responded to this review

Thank you so much for posting a review on TripAdvisor. I am disappointed that your visit with us was not up to your standards. Your feedback is vital for us to address our shortfalls as well as perfecting our service going forward. I do hope that you return in the future and give us the opportunity to impress you with...

Orlando, Florida, United States
Reviewed 30 April 2013

I was between very good and average, but because the views from everywhere on the property were so beautiful, I had to stay with very good. The rooms are large and comfortable, the restaurants both outside and inside is lovely with fabulous food, but the pool and hot tub looked a bit dirty so I didn't swim. I also was...

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Helpful?
1Thank Rhonda D
Lansdowne
Reviewed 27 April 2013

Agree with other reviewer that rooms lacked cleanliness and the staff didn't turn down the rooms daily. Our room was infested with HUGE roaches, the shower curtain was mildewed, we were never given enough towels or washcloths and the rooms are NOT equipped with a mini bar and frig like the website and the welcome book in the room states....

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1Thank TruthWorks2013
GMGroveisle, General Manager at Palmeiras Beach Club at Grove Isle, responded to this review

Thank you so much for posting a review on TripAdvisor. I am disappointed that your visit with us was not as pleasant as we all would have liked. Your feedback is vital for us to address our shortfalls as well as perfecting our service going forward. I do hope that you return in the future and give us the opportunity...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Business Centre with Internet Access

Additional Information about Palmeiras Beach Club at Grove Isle

Address: 4 Grove Isle Drive, Miami, FL 33133-4125 (Formerly The Grove Isle Hotel & Spa)
Region: United States > Florida > Miami > Coconut Grove
Price Range: €151 - €250 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Palmeiras Beach Club at Grove Isle 4*
Number of rooms: 50
Reservation Options:
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Also Known As:
The Grove Isle Hotel Miami
The Grove Isle Hotel And Spa
Grove Isle Hotel
Palmeiras Beach Club At Grove Isle Miami, Florida
Hotel Style:
#16 Spa Hotel in Miami
#25 Luxury Hotel in Miami
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Questions & Answers

Here's what travellers have asked, with answers from Palmeiras Beach Club at Grove Isle staff and other travellers.
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2 months ago

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Questions? Get answers from Palmeiras Beach Club at Grove Isle staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a bay view room, on the 2nd floor... closest to the end where the spa is located”
G6880DJmichaelb, 29 Aug 2016 | Read review
“Get a room with bay view”
Knut84, 7 Aug 2016 | Read review
“Did not use the hotel, only had a girls lunch”
Dyerrd, 27 Jul 2016 | Read review
“great views, but terrible service. Small amenities make all the difference”
theatrejulia125, 8 Jun 2016 | Read review
“Do not stay here”
951georgev, 25 Feb 2016 | Read review
5 of 5