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As many other reviewers have stated, the staff are all very nice , but the hotel is tired, worn and inefficient . We arrived at 4pm with a reservation . The room was not ready. After an hour sitting in the lobby, they gave us...More
1 Thank golf2gulf
Response from Ariana M, Executive Assistant at JW Marriott MiamiResponded 11 April 2018
Thank you for sharing your feedback regarding your recent visit. Unfortunately we have fallen short of expectations and look forward to an opportunity to change your perception.
Please contact me directly at the property so we may discuss your visit in more details.
When I arrived on 3 Apr I was greeted by a valet driver. Unfortunately, I didn’t catch his name but every time I checked my car out he remembered mine! (First name) upon checking in I was assisted by Karla who followed up the great...More
I travel all over the world.... have stayed at several other JW Marriotts... this one doesnt even compare..... the rooms were just okay.... the bathrooms... blah... desk service underwhelming... all for over 300 bucks a night...... the location is the ONLY thing this hotel has...More
Thank Will O
Response from luis c, Manager at JW Marriott MiamiResponded 5 April 2018
Dear Will O,
Thank you for sharing your feedback regarding your recent visit. Unfortunately we have fallen short of expectations and look forward to an opportunity to change your perception. Please contact me directly so we may discuss your visit in more details.
Spouse and I stayed one night as part of a cruise tour arranged by AAA. Room reserved four months ahead. We were given a room with two double beds, refused to give king bed, yet accompanying couple was given this. Desk staff very rude. Restaurant...More
Thank Paul M
Response from luis c, Manager at JW Marriott MiamiResponded 3 April 2018
Dear Paul M,
Thank you for your feedback regarding your stay. Please contact us at the property to discuss your comments in more detail.
We stayed for sadly just 1 night during the Miami Open using points. We used the Marriott app to chat with them asking them for extra towels, etc along with a request for early check-in. They got back right away.
We arrived via car and...More