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The Ritz-Carlton Coconut Grove, Miami

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3300 SW 27th Avenue, Miami, FL 33133-5305
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (242)
Room & Suite (123)
Dining (45)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Ritz-Carlton Coconut Grove, Miami
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#23 of 140 hotels in Miami
Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
Hidden among lush subtropical foliage and surrounded by the brilliant turquoise waters of Biscayne Bay, The Ritz-Carlton Coconut Grove, Miami provides an unforgettable escape to one of Miami, Florida's most delightful downtown hotels. After a day spent exploring the eclectic boutiques, art galleries and restaurants that characterize Miami's original neighborhood, our luxury resort guests can indulge in a soothing treatment at the hotel's spa, discover dining that celebrates fresh Florida fare from farm to sea, and relax in accommodations that reveal views of the adjacent marina from a private balcony. Whether for business or pleasure, let us make our corner of Miami the one you return to over and over again.
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Full view
Property amenities
Paid public parking on-site
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Paid wifi
Outdoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Poolside bar
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Baggage storage
Concierge
Non-smoking hotel
Butler service
24-hour front desk
Dry cleaning
Laundry service
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Room features
Housekeeping
Private balcony
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
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Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Languages Spoken
English, Spanish
Hotel links
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Location

Full view
83Good for walkers
Grade: 83 out of 100
34Restaurantswithin 0.5 km
8Attractionswithin 0.5 km
921Reviews17Q+A100Room tips
Traveller rating
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Popular mentions
HassanElNahas wrote a review 6 Mar
Cairo, Egypt386 contributions182 helpful votes
My wife spent two nights at the Ritz Carlton Coconut Grove this week and asked me to pen this review for her. Unfortunately, she started off with an unfriendly check-in process. After a 20 hour flight to get to Miami, we specifically booked her into the Ritz to ensure a smooth and comforting arrival. This was not expected. Rest of the staff were extremely polite and helpful. When my wife gave this feedback to Natalie Wise, (the property GM) the following morning, she went out of her way to more than make up for it. The room was very spacious, the bed very comfortable and the property very well located. There was a pleasant scent through-out the hotel. It was odd to be paying for internet at a not inexpensive hotel, but this was clearly stated in the fine print when we booked the reservation. Aside from an initially poor experience upon arrival, it was a wonderful and restful stay. The Ritz Carlton have always been well known for top service and Ms. Wise upholds that fine tradition. My thanks to her for making my wife’s first few days in Miami so pleasant.
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Date of stay: March 2021Trip type: Travelled solo
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Navigator77599 wrote a review Feb 2021
Arlington, Virginia3 contributions3 helpful votes
Having traveled all over the world, and stayed in multiple Ritz-Carltons in Europe and Asia, one certainly expects luxury. At almost $500/night, one should receive a wonderful treatment. This property is nice - the reception area, vallet, swimming pool, flowers - no question about it. Where it doesn't rise to the level of expectations for Ritz-Carlton are little things - 100% polyester bedding, bottles of water left in the room on the first day, but never again, no personal touch left in the room from guest services (few pieces of fruit or chocolate or anything indicating that the hotel is happy to see you), no upgrade for gold elite level...all of it leaves a guest who is used to being pampered at other Ritz-Carlton properties in places like Berlin, Abu Dhabi or Thailand feeling rather disappointed.
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Date of stay: February 2021
Value
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Room Tip: There are bay-facing rooms available if you can get them.
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1 Helpful vote
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AdventureA17 wrote a review Jan 2021
Miami, Florida3 contributions3 helpful votes
While our visit was brief, we experienced great service throughout the visit. Coconut Grove is a relaxing change of pace vs. South Beach and there are many good restaurant options within a 10 minute walk. The marina nearby is also very pretty in early evening! We would definitely stay at this hotel again - pool was very relaxing. Overall, great service!
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Date of stay: January 2021Trip type: Travelled as a couple
2 Helpful votes
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planeandboat wrote a review Dec 2020
Naples, Florida32 contributions10 helpful votes
Imagine showing up to a place as renown as the Ritz at a very pricey cost. But you want the best so feel the cost is worth it. Now you want to have a drink. But they tell you the bar is not open because a sub that they s it has it closed for the holidays. This the week between Christmas and new years I might add not September during hurricane season. So now let's pass on the bar and have bite to eat. Oh sorry sir the restaurant is closed. But we can order you something to eat outside where it's 50 degrees. So we decide to order an overpriced bottle of wine in the lobby. It's been 20 minutes and they can't seem to get that either. Want to stay here? I think not. You decide
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Date of stay: December 2020
2 Helpful votes
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Response from Natalie Wise, Guest Services / Front Office at The Ritz-Carlton Coconut Grove, Miami
Responded 27 Dec 2020
Good morning planeandboat - Thank you for choosing to stay with us during your family gathering. I was disappointed to learn of your experience when ordering some beverages yesterday afternoon. This is certainly not how we wanted your vacation to begin and I sincerely apologize. We will be following up with you this morning to ensure you enjoy the remainder of your stay. I may also be reached at 305-644-4680. Kind Regards Natalie Wise Hotel Manager
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dreamweaver2020 wrote a review Mar 2020
Warren, Ohio15 contributions38 helpful votes
This was not our first stay the Ritz in Coconut Grove. We arrived on a Saturday at 1:20 in the afternoon. The hotel had very light traffic and definitely was not full. We booked the hotel through Marriott’s site. As titanium elite members we typically receive a complimentary room upgrade upon arrival, if available and were hoping one might be available as the hotel looked nearly empty. Upon our arrival, Amanda, the front desk manager on duty, assigned a standard room to us on a “high” floor. When we inquired as to a possible upgrade, Amanda told us that there were no “complimentary” upgrades available. However, she did say we could have an upgrade if we were willing to pay $150 over our $550 regular rate. We declined that offer and said that we were surprised there were no complimentary upgrades, especially when the hotel appeared at best half full. Amanda said she was not able to provide a complimentary upgrade but could call her supervisor if we insisted. We asked if she would do so. Amanda then called her supervisor, Rudy, to see if she could offer us a complimentary upgrade. Miraculously they had an upgrade, but we were told that housekeeping would need to clean the room before we could check-in. We were fine to wait briefly and pleased that we had a complimentary upgrade. Amanda said it wouldn’t take long, so we waited in the lobby at a location where Amanda could clearly see us. But after waiting for over ONE HOUR, and Amanda totally ignoring us, we went back to the front desk and inquired as to the delay. This time the manager Rudy was there. He said the room was being taken care of by housekeeping and asked me for my cell number so he could call when the room was ready. I told him that we were going to the pool level to sit and would wait for his call. After over an hour and a half at the pool level with our bags in tow and with no call from Rudy or anyone else from the hotel, we returned to the front desk to try to determine the reason for this 2-1/2 hour delay. We asked for Rudy and were told that he had left for the day. We were naturally quite perturbed. The lady at the front desk knew nothing about our upgrade but informed us that our room was ready. We anticipated that finally we would be taken to our promised upgraded room. However, when we arrived at our room, it was the same standard room that Amanda had originally assigned to us at 1:30. (see picture) In our standard “deluxe” room was a handwritten note from the Executive Assistant Manager, Aurelien Saint-Gal saying if we needed anything, he was “at our service”. Unfortunately, that was the furthest thing that the Ritz Carlton Coconut Grove was interested in providing. Service is caring about your guests. It is not writing a note to offer good service and then ignoring or neglecting your guests. It is not offering a simple suite upgrade and then pretending to have housekeeping prep the room. It is not giving your staff authority to please your guests, and then not training them on how to use it. Instead have your guests hold their own bags, leave them on a 100 degree day without as much as a glass of ice water, ignore them in your lobby because acknowledging them might require an explanation. Have them wait for their room for over 2-1/2 hours without as much as a promised phone call. And then make sure your manager doesn’t pass on any of his commitments to the person at the front desk or write any of them down on the room record and then promptly have him leave the hotel. Apparently, this is the new normal for “at your service” at the Ritz. Naturally we were very disappointed with our room and the entire waste of our afternoon. We had checked in with the front desk at 1:30pm and now at 4:00pm we were back at our starting point. At this point enough was enough and we let the front desk clerk know we would not be staying the night at this hotel. Amanda happened to be standing at the front desk talking to some co-workers while this occurred. She did not even bother to offer an apology or take any responsibility. She simply ignored us. We are frequent travelers. Over 1000 nights in Starwood and now Marriott hotels. Further, we never, ever complain. This is the first negative review we have ever written. We have stayed at the Ritz Carlton hotels all over the world and NEVER had such horrible service. If the Ritz Coconut Grove chooses to not provide upgrades to its so-called titanium elite guests, then perhaps they should have a sign that says Marriott rules do not apply at this hotel. The very poorly trained staff and poor attitude at the front desk, combined with the total lack of communication between staff members resulted in an experience that was unforgettable. We would expect better service at Motel 6, let alone the Ritz Carlton. But there was a happy ending to this story. On our departure, we immediately booked a room through American Express at the Four Seasons in Miami. A lovely hotel. And to no surprise to us, we checked in and immediately received an upgrade to a suite and free breakfast. Neither of which were offered to us at the Ritz. The Four Seasons front desk made these arrangements without us even requesting an upgrade. Such a delight. Fortunately, there are many other lovely hotels in the area that appreciate frequent guests. Unfortunately, the Ritz Carlton Coconut Grove isn’t one of them. Stay somewhere else.
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Date of stay: March 2020
Location
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Room Tip: book another hotel
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18 Helpful votes
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PRICE RANGE
US$394 - US$743 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the ritz carlton coconut grove, miami hotel miami, coconut grove ritz carlton, ritz coconut grove
LOCATION
United StatesFloridaMiamiCoconut Grove
NUMBER OF ROOMS
115
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Frequently Asked Questions about The Ritz-Carlton Coconut Grove, Miami
Which popular attractions are close to The Ritz-Carlton Coconut Grove, Miami?
Nearby attractions include CocoWalk (0.5 km), Miami City Hall (0.4 km), and Cinepolis (0.5 km).
What are some of the property amenities at The Ritz-Carlton Coconut Grove, Miami?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
What food & drink options are available at The Ritz-Carlton Coconut Grove, Miami?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Ritz-Carlton Coconut Grove, Miami?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to The Ritz-Carlton Coconut Grove, Miami?
Conveniently located restaurants include Bombay Darbar, Peacock Garden, and The spillover.
Are there opportunities to exercise at The Ritz-Carlton Coconut Grove, Miami?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at The Ritz-Carlton Coconut Grove, Miami?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ritz-Carlton Coconut Grove, Miami offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Ritz-Carlton Coconut Grove, Miami?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to The Ritz-Carlton Coconut Grove, Miami?
Many travellers enjoy visiting Freedom Tower at Miami Dade College (7.3 km), Barnacle State Historic Site (0.7 km), and Coral Gables Merrick House and Gardens (4.1 km).
Does The Ritz-Carlton Coconut Grove, Miami have any great views?
Yes, guests often enjoy the marina view available here.