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Room & Suite (809)
Dining (92)
Travel safe during COVID-19
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What you can expect during your stay
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
Updated 20/02/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JW Marriott Marquis Miami
Updated 20/02/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#21 of 152 hotels in Miami
Location
Cleanliness
Service
Value
GreenLeaders Bronze level
JW Marriott Marquis Miami infuses sophistication, design, art, fashion and technology into a diverse landscape of business, meeting and pleasure travel pursuits. Ideally located in downtown Maimi, Florida, our hotel offers easy access to Wynwood Art District, the Frost Science Museum, the Perez Art Museum and the Miami Design District. Thoughtful amenities include stunning hotel rooms and suites, a stainless steel sky pool, a Mediterranean restaurant, an inviting spa and a state-of-the-art fitness center.
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Property amenities
Valet parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bowling
Game room
Children Activities (Kid / Family Friendly)
Paid private parking on-site
Paid wifi
Hot bath
Pool / beach towels
Rooftop pool
Outdoor pool
Heated pool
Yoga room
Fitness classes
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Outdoor dining area
Billiards
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Makeup services
Manicure
Massage
Pedicure
Salon
Waxing services
Rooftop terrace
Concierge
Currency exchange
Non-smoking hotel
Sun loungers / beach chairs
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Soundproof rooms
Bathrobes
Air conditioning
Additional bathroom
Desk
Coffee / tea maker
Cable / satellite TV
Bath / shower
Interconnected rooms available
Room service
Safe
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Flatscreen TV
On-demand films
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Luxury
Languages Spoken
English, Spanish
Location
Full view
100Great for walkers
Grade: 100 out of 100
161Restaurantswithin 0.5 km
18Attractionswithin 0.5 km
Contact
255 Biscayne Boulevard Way, Miami, FL 33131
Getting there
Knight CenterMiami Metromover3 min
Bayfront ParkMiami Metromover4 min
Car HireSee all Miami car hire
2214Reviews84Q+A100Room tips
ReviewsWe perform checks on reviewsTripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
We perform checks on reviews
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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This is the first time I’ve ever felt the need to write a review. We’re Gold Elite status so we stay at Marriott hotels every trip we take. It’s sad to report that this one was the most disappointing, especially since this is supposed to be one of their more elite properties. The staff were very friendly!! The issues are with the room. First, there was NO toilet paper & the toilet does not flush. We had to take the lid off the toilet tank & work with the parts to get it to flush. The remote to the tv in the bathroom had gunk caked in every button. When I cleaned it off with rubbing alcohol and tissues, the tissues were BLACK! All staff explained how to mini bar works and what’s included…. It was completely empty! LOL!!! I took a video to make sure we don’t get charged for any missing items and reported that to the front desk. There is no mini fridge or microwave in the room. We had to request a fridge. I have food allergies & travel with my own food so I didn’t think I’d have to request this since it’s generally a standard amenity in even the cheapest of hotels. We also requested a late check out. Housekeeping walked into our room twice AFTER we told them we had a late check out. Both times they just walked in the room without knocking. We will not stay here again.…
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Valentina Casanova, Guest Services / Front Office at JW Marriott Marquis Miami
Responded 3 weeks ago
Dear Millsgirl5, Thank you for taking the time to share your insight regarding your experience at the JW Marriott Marquis Miami. Our hotel team is truly dedicated to ensuring that every guest receives exceptional service and I am pleased to hear that our staff went go and beyond to make your experience great, and I sincerely apologized for the inconveniences regarding cleanliness in your room. Please fell ensured that I have immediately shared all your comments with our associates in an effort to enhance all our guests stay. We hope to have the opportunity to regain your trust and welcome you once again at the JW Marriott Marquis Miami when your travels bring you back to this area. Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
Great property, best location, courteous staff and huge rooms by all standards. The bathroom was luxurious. No delay in check in or check out. Very close to the airport. Only issue was non availability of English Breakfast Tea Sachets as everyone does not drink care. Other than this all perfect.
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Date of stay: August 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
My recent stay at the JW Marriott Marquis for Labor Day was made special by the team members there, especially by the Chief Concierge Andres Meneses. He made us feel like family. He went the extra mile to secure us last-minute reservations at Sexy Fish on a Saturday, which is hard to get. He also provided us with complimentary drink vouchers which was a great gesture as it was unexpected. These vouchers are redeemable in the restaurant/bar downstairs and include top-shelf liquor. Andres made sure to check in with us every day and ask if we needed any other restaurant recommendations, late check-out, or any other accommodations to enhance our stay. We loved the attention to detail and the continued excellent customer service. The standards set at the JW Marriott Marquis are exceptional and it starts with their staff. I highly recommend the JW Marriot Marquis to anyone looking for a centrally located hotel, with great amenities & rooms, and most importantly, excellent customer service.…
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Date of stay: September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
This hotel is one of the nicest in Miami and the staff is nothing short of excellent. Donnell and the rest of the front desk staff, along with the concierge, made sure our stay was nothing less than perfect. We will definitely be staying here again!
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Date of stay: July 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Such a beautiful hotel. My fiancé and I booked this hotel a night before our cruise and it was such an amazing stay and bonus to our trip. The hotel has beautiful rooms which feel like luxury and we were even upgraded to a larger room with amazing views. Everything looked fresh and new, we truly loved our stay. The staff were all pleasant and helpful and Andres the chief concierge helped with information about getting to our cruise and helped with printing our necessary documents which saved us so much time. We can’t wait to visit again!
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Dr. Stuart Schatz wrote a review Aug 2022
Washington DC, District of Columbia2 contributions1 helpful vote
No words could ever express my most sincere appreciation for the Highly Professional, Relentless, Courteous, and ABSOLUTELY SUPERB service I have received from the JW Marriott Marquis Miami's Chief Concierge, Mr. Andres Meneses!!!! In addition to making every one of my trips to this hotel for the past decade the most relaxing, problem-free, and memorable vacations of my life, he has gone way beyond the call of duty, in aiding me in my travel arrangements around the world!!! His counsel and efficiency has saved me time, money, and stress, and even made it possible for my family to get reservations, I could not secure on my own in sold out properties!! He's not only the Best Concierge in the world, he's one of the Best People I know!!! My deepest thanks, Andres--Dr. Stuart Schatz
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Date of stay: July 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
This is a gorgeous hotel in a gorgeous part of the city, however - some issues. Do NOT come here if you depend on wifi to get some work done in preparation for a vacation etc. Wifi is normally really great at these properties - here it is spotty and you have to login nearly hourly as it cuts out. We chose this property for the basketball court. I have not seen it used ONCE in our 3 day stay. NOT ONCE. We asked if we could use the court - and yes we can for $150 per hour. PER HOUR. Marriott really? You should not advertise this as part of your very premium price/location. I am thinking - you can use the giant space to make your clients happy for FREE or you can have a giant potential space pissing people off making you nothing. I get it - why dont you have rental slots but while no one is using it - let the kids play. We are platinum elite members, and use the lounge quite a bit. The cost if you are not platinum is 75$ per day just FYI. When we went to the lounge more than 30 min after opening - there was nothing. Zero. Food not replenished at all. I booked a concierge room for my parents for lounge access and we got some... napkins and ketchup. People - dont bother. The lounge is not worth it if you cannot be there in the first 15 min of lounge opening. The honour bar is a facade. You have a glass of wine and try to fill out the honour bar invoice that is left for this purpose but there is no pen. You ask for a pen and they bring you a bill with tax, tip, etc etc etc. Thanks - but I would rather just go to a bar. Marriott. You have changed. You are nickel and diming your loyal guests. There is not really any more incentive to be loyal to you. There are FAR better resorts and hotels out there. Loyalty used to be worth it. Not so much anymore. I know that we have been through pandemic hell - but you are going to lose. I am sure that I am not alone. The STAFF however are unbelievably courteous. You have that going for you here. But I dont need to be a platinum member for that - I can seek out other places.…
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Date of stay: July 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Valentina Casanova, Guest Services / Front Office at JW Marriott Marquis Miami
Responded 2 Aug 2022
Dear Danna S, thank you for sharing your insights about your recent stay with us. We are delighted to know you appreciated the service granted by our staff. Providing the highest level of hospitality is our number one priority and we sincerely apologize for not totally meeting your expectations. We have shared your feedback with the appropriate hotel team in order to improve our offers. We hope this experience will not deter you from a future visit as we would like to regain your trust and provide the Marriott service you remember. Sincerely, Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ALWAYS STAY HERE! We love this hotel. The clean rooms, soaking tub and shower. The wide spacious rooms. Often when our rooms are not ready, they let us freshen up in the spa and watch our luggage. I love the decor of the restaurants. Best Burger. It is short walking distance to Whole Foods, Cafe Bastille, Starbucks, local cafes, Bayside shopping and more. You can even walk to Brickell.
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Date of stay: November 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Parking valet is a nightmare. We lost a reservtion and a lot of time waiting betwwen 15 and 45 minutes. Every time they make excuses. We ask for car in advanced by phone but never came in time. They said to ask 15 minutes before. Valet really goes when they have a car to park the other way.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Valentina Casanova, Guest Services / Front Office at JW Marriott Marquis Miami
Responded 25 Jul 2022
Dear GaboES, We truly appreciate you sharing your insights regarding your experience with booking the JW Marriott Marquis Miami. We sincerely apologize about your experience with our valet parking service and that we did not meet your expectation. Please fell ensured that I have shared all your comments with all our associates in an effort to enhance all our guests stay. We hope to have the opportunity to welcome you in the future. Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I am Ambassador with marriott bonvoy and everytime I visit JW Marriott Marquis Miami Andreas in Concierge gives me the royal treatment. Very professional and polite and it's an amazing experience each and everytime. If u ever visit this location stop by Concierge and say hello. Of all my Marriott experiences Andreas is second to none.
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Date of stay: July 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
PRICE RANGE
US$313 - US$548 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jw marriott marquis miami hotel miami
LOCATION
United StatesFloridaMiamiDowntown
NUMBER OF ROOMS
313
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Claim Your Listing Frequently Asked Questions about JW Marriott Marquis Miami
Which popular attractions are close to JW Marriott Marquis Miami?
Nearby attractions include Room Escape Miami by Fox in a Box (0.4 km), Olympia Theater (0.3 km), and Escape Hunt (0.3 km).
What are some of the property amenities at JW Marriott Marquis Miami?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at JW Marriott Marquis Miami?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at JW Marriott Marquis Miami?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at JW Marriott Marquis Miami?
Yes, a parking garage, paid private parking on-site, and secured parking are available to guests.
What are some restaurants close to JW Marriott Marquis Miami?
Conveniently located restaurants include Steak Brasil Churrascaria, Toro Toro, and Farfalle.
Are there opportunities to exercise at JW Marriott Marquis Miami?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at JW Marriott Marquis Miami?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Marquis Miami offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at JW Marriott Marquis Miami?
The staff speaks multiple languages, including English and Spanish.