This is the first time I’ve ever felt the need to write a review. We’re Gold Elite status so we stay at Marriott hotels every trip we take. It’s sad to report that this one was the most disappointing, especially since this is supposed to be one of their more elite properties. The staff were very friendly!! The issues are with the room. First, there was NO toilet paper & the toilet does not flush. We had to take the lid off the toilet tank & work with the parts to get it to flush. The remote to the tv in the bathroom had gunk caked in every button. When I cleaned it off with rubbing alcohol and tissues, the tissues were BLACK! All staff explained how to mini bar works and what’s included…. It was completely empty! LOL!!! I took a video to make sure we don’t get charged for any missing items and reported that to the front desk. There is no mini fridge or microwave in the room. We had to request a fridge. I have food allergies & travel with my own food so I didn’t think I’d have to request this since it’s generally a standard amenity in even the cheapest of hotels. We also requested a late check out. Housekeeping walked into our room twice AFTER we told them we had a late check out. Both times they just walked in the room without knocking. We will not stay here again.…
Great property, best location, courteous staff and huge rooms by all standards. The bathroom was luxurious. No delay in check in or check out. Very close to the airport. Only issue was non availability of English Breakfast Tea Sachets as everyone does not drink care. Other than this all perfect.
My recent stay at the JW Marriott Marquis for Labor Day was made special by the team members there, especially by the Chief Concierge Andres Meneses. He made us feel like family. He went the extra mile to secure us last-minute reservations at Sexy Fish on a Saturday, which is hard to get. He also provided us with complimentary drink vouchers which was a great gesture as it was unexpected. These vouchers are redeemable in the restaurant/bar downstairs and include top-shelf liquor. Andres made sure to check in with us every day and ask if we needed any other restaurant recommendations, late check-out, or any other accommodations to enhance our stay. We loved the attention to detail and the continued excellent customer service. The standards set at the JW Marriott Marquis are exceptional and it starts with their staff. I highly recommend the JW Marriot Marquis to anyone looking for a centrally located hotel, with great amenities & rooms, and most importantly, excellent customer service.…
This hotel is one of the nicest in Miami and the staff is nothing short of excellent. Donnell and the rest of the front desk staff, along with the concierge, made sure our stay was nothing less than perfect. We will definitely be staying here again!
Such a beautiful hotel. My fiancé and I booked this hotel a night before our cruise and it was such an amazing stay and bonus to our trip. The hotel has beautiful rooms which feel like luxury and we were even upgraded to a larger room with amazing views. Everything looked fresh and new, we truly loved our stay. The staff were all pleasant and helpful and Andres the chief concierge helped with information about getting to our cruise and helped with printing our necessary documents which saved us so much time. We can’t wait to visit again!
No words could ever express my most sincere appreciation for the Highly Professional, Relentless, Courteous, and ABSOLUTELY SUPERB service I have received from the JW Marriott Marquis Miami's Chief Concierge, Mr. Andres Meneses!!!! In addition to making every one of my trips to this hotel for the past decade the most relaxing, problem-free, and memorable vacations of my life, he has gone way beyond the call of duty, in aiding me in my travel arrangements around the world!!! His counsel and efficiency has saved me time, money, and stress, and even made it possible for my family to get reservations, I could not secure on my own in sold out properties!! He's not only the Best Concierge in the world, he's one of the Best People I know!!! My deepest thanks, Andres--Dr. Stuart Schatz
This is a gorgeous hotel in a gorgeous part of the city, however - some issues. Do NOT come here if you depend on wifi to get some work done in preparation for a vacation etc. Wifi is normally really great at these properties - here it is spotty and you have to login nearly hourly as it cuts out. We chose this property for the basketball court. I have not seen it used ONCE in our 3 day stay. NOT ONCE. We asked if we could use the court - and yes we can for $150 per hour. PER HOUR. Marriott really? You should not advertise this as part of your very premium price/location. I am thinking - you can use the giant space to make your clients happy for FREE or you can have a giant potential space pissing people off making you nothing. I get it - why dont you have rental slots but while no one is using it - let the kids play. We are platinum elite members, and use the lounge quite a bit. The cost if you are not platinum is 75$ per day just FYI. When we went to the lounge more than 30 min after opening - there was nothing. Zero. Food not replenished at all. I booked a concierge room for my parents for lounge access and we got some... napkins and ketchup. People - dont bother. The lounge is not worth it if you cannot be there in the first 15 min of lounge opening. The honour bar is a facade. You have a glass of wine and try to fill out the honour bar invoice that is left for this purpose but there is no pen. You ask for a pen and they bring you a bill with tax, tip, etc etc etc. Thanks - but I would rather just go to a bar. Marriott. You have changed. You are nickel and diming your loyal guests. There is not really any more incentive to be loyal to you. There are FAR better resorts and hotels out there. Loyalty used to be worth it. Not so much anymore. I know that we have been through pandemic hell - but you are going to lose. I am sure that I am not alone. The STAFF however are unbelievably courteous. You have that going for you here. But I dont need to be a platinum member for that - I can seek out other places.…
ALWAYS STAY HERE! We love this hotel. The clean rooms, soaking tub and shower. The wide spacious rooms. Often when our rooms are not ready, they let us freshen up in the spa and watch our luggage. I love the decor of the restaurants. Best Burger. It is short walking distance to Whole Foods, Cafe Bastille, Starbucks, local cafes, Bayside shopping and more. You can even walk to Brickell.
Parking valet is a nightmare. We lost a reservtion and a lot of time waiting betwwen 15 and 45 minutes. Every time they make excuses. We ask for car in advanced by phone but never came in time. They said to ask 15 minutes before. Valet really goes when they have a car to park the other way.
I am Ambassador with marriott bonvoy and everytime I visit JW Marriott Marquis Miami Andreas in Concierge gives me the royal treatment. Very professional and polite and it's an amazing experience each and everytime. If u ever visit this location stop by Concierge and say hello. Of all my Marriott experiences Andreas is second to none.