Do yourself a favor and don’t stay here unless you like hair in your shower, toothpaste gunk from previous guests, stained sheets, slimy walls and doors and a bacteria fest. Clean stay is fake. With half witted staff .
Great friendly staff , easy check in n out. Quiet area & hotel Beds too hard, low water pressure, had to ask for blowdryer covid ??? didnt allow for free breakfast Good hotel off of booking com great price .
I would give it average marks. The amenities are so - so and it was clean, but not immaculate. It seems more like a business hotel and parking is barely adequate. Nice staff, not overly go getters but pleasant. Location is good for brickell area.
This place was absolutely amazing. The pool and the Courtyard are like a little Oasis of its own with Cabanas and a fire pitt. The hotel rooms are super clean and staff was great. Unless you are looking at the water this is the best day in Miami and the best location. Just one mile from a beach in 2 miles from the Ocean aquarium
I lived 30+ years in Miami to know the crappy service on most places here. I moved to Mexico at the start of the pandemic and had to come back to Miami to finish some pending matters. I choosed Hilton in Brickell because of location, rate and because rooms had balconies. Being Hilton I expected a better experience. Upon arrival check in went well, as I entered the room I noticed no balcony and immediately call front.desk to request a balcony room, I was told they did not had any available while moments before I asked the receptionist if they were to full and she answered not at all. In addition on the same aisle I noticed at least 5 rooms available because the "cleaned" sticker on the door was untouched. My room was the last on a long aisle towards the back. Upset then I started analizing the hotel, I worked and still do for 35 years at a international hotel.chain on different areas, the current is Risk Management. So I started to notice very very bad protocols or missing protocols on a pandemic 1. Disinfecting foam dispensers are only available on the entrance and the main elevator not in the elevator landing foyers on the floors above or at the back parking entrance , neither at the back elevators. 2. While they do have a Keurig coffee maker, they did not had coffee pods Only tea 3. Saw 3 housekeeping employees discharging a cart full of used bed sheets without a mask or any other ppe on them !!!. Either they all have had COVID or they do not care, problem is if those sheets had any molecules those will be spread.around the property by the staff. 3. Saw same housekeeping staff around the aisles still no mask on. If they dont care.about themselves they will not care about anyone else. Actually the lady that seem the head housekeeper had the mask always down on her chin. 4. My flight leave late so I asked for a 2 pm late check out and was denied saying they were "full" . Parking is almost empty, lobby is empty. I.am now at the lobby spending time here instead of the airport and only have seen people checking out not a single check in. This property would be jumping if they hit 50% occupancy. Rate is half of normal and still empty 5. NO SAFE BOX IN THE ROOM ? That is really a shocker I plan to come back to Miami Brickell area and this hotel would have been a great choice if treated properly It is a shame that hotel companies are spending millions to attract guests under this terrible pandemic. Just to be useless when employees at the property are not capable and empatic to make guests feel pampered and safe. Certainly there are many many hotels in this area , all of them fighting to get business. For me to come back to this property and recommend to my fellow coworkers Hilton HQ needs to come with a mistery guest and inspect the operation in its entirety as one single.property damages the whole brand. Safe travels to all…