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Full view
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Room & Suite (124)
Pool & Beach (52)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
Updated 11/04/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from W Miami
Updated 11/04/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#50 of 152 hotels in Miami
Location
Cleanliness
Service
Value
GreenLeaders Bronze level
Discover extraordinary amenities at W Miami, the place to be in Miami, Florida's stylish Brickell District. From imaginative cuisine to bold beverages to top technology, our hotel has you covered. Connect in our fully WIRED Business Center and relax with soothing treatments at hang out with friends in our living room - or energize at our fully equipped FIT gym. When it comes time to take off, bring a piece of W with you, thanks to our signature W Hotels - The Store. For all other requests, our Whatever/Whenever(R) service is always on call.
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Property amenities
Valet parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Wifi
Paid wifi
Pool / beach towels
Rooftop pool
Pool with view
Outdoor pool
Shallow end in pool
Fitness classes
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Outdoor dining area
Wine / champagne
Poolside bar
Rooftop bar
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Manicure
Massage
Pedicure
Steam room
Waxing services
Rooftop terrace
Baggage storage
Concierge
Non-smoking hotel
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Doorperson
24-hour front desk
Express check-in / check-out
Laundry service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Microwave
Cable / satellite TV
Sofa bed
Bath / shower
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Centrally Located
Location
Full view
100Great for walkers
Grade: 100 out of 100
132Restaurantswithin 0.5 km
14Attractionswithin 0.5 km
Contact
485 Brickell Avenue, Miami, FL 33131-2717
Getting there
Fifth StMiami Metromover4 min
Eighth StMiami Metromover4 min
Car HireSee all Miami car hire
499Reviews38Q+A76Room tips
ReviewsWe perform checks on reviewsTripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
We perform checks on reviews
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
Traveller rating
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Popular mentions
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Most Recent
Chose to stay as W for business given brand recognition. I gave this hotel 4 stars, because of two reasons. 1. Lobby is tiny. I mean tiny. I guess all the action is in the back of the hotel? I don’t know. It would have been nice if during checkin they explained to me what was where and a map or something. Nothing! It was, “here is your room key and there is the elevator.” For a new guest, you are left to figure it out on your own. 2. During checkin I “kindly” asked for an upgrade. Front desk advised me they were sold out. I get it, but we started to talk about my company and mysteriously an upgraded room appeared!?!?!? I know, don’t complain about an upgrade and I am grateful, but why lie to my face and then change your mind based on my company? Not cool. Room was fantastic. No complaints there! Checkin can use some work.…
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Date of stay: July 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, General Manager at W Miami
Responded 1 week ago
Hello Roger N, Thank you for posting a review of your recent stay at W Miami. We are happy your overall stay was enjoyable, but we want it to be perfect. Please accept our apology for the check-in issues that influenced your experience at our hotel. Please be assured we will address this issue and take the appropriate action to prevent it from recurring. We hope to be your home whenever your travels bring you to the area. Sincerely, Nanyce Childress Hotel Manager
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I did not hesitate to write reviews when Mark mentioned it out. We were there during our first year anniversary, as a good service hotel who's name Mark from concierge upgraded our room to corner room with hand written note for our first year anniversary in the room with fruit and snacks plate. This is something should mention it out as 5 stars concierge services, Small things makes different, enjoyed our stay there and please let me know when you in Boston staying, will make sure I take care of you as well! CB
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Date of stay: June 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, General Manager at W Miami
Responded 1 week ago
Hello LovetravelCB, We are thrilled with your generous review, and we thank you for letting us be a part of your anniversary here at W Miami! We never tire of hearing how much our guests love our limitless desire to provide a stellar experience. It is great to know extra touches provided by Mark added to such a memorable visit. We will enjoy passing along your comments to him! We wish you the best in the upcoming year and look forward to seeing you again soon. Sincerely, Nanyce Childress Hotel Manager
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We traveled for swim week, and I am so happy we went with the W! We had such a great experience. The service exceeded our expectation, especially our waitress, Rachel, she was amazing! Will definitely be returning.
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Date of stay: July 2022Trip type: Travelled on business
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, General Manager at W Miami
Responded 2 weeks ago
Hello aviad_klin, Thank you for your recent stay at W Miami and your warm-hearted review. Our Talent has an appetite to serve and connect with our guests, and they always enjoy hearing that they are making a difference. We will share your kind words with them, especially Rachel, and thank them personally for the work that they are doing. Thank you again, and we look forward to hosting you again soon. Sincerely, Nanyce Childress Hotel Manager
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We went to W Miami to celebrate my father’s birthday and we loved it! I contacted concierge to prepare a birthday card and photo and they just went above and beyond! There was a cake, prosecco, hand written card and a beautiful photo frame with our family photo! Those small details and surprises are priceless and my father will keep it forever in his memory! Special thanks to Mark for preparing such a wonderful surprise! Before our stay I had purchased some things online and emailed Mark to please keep it for when we arrived and he was always very attentive and kind! His service really made all the difference on our stay!! The location is perfect, close to everything, many shops and restaurants near by. I would definitely stay again at W Miami and recommend to anyone!!
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Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, General Manager at W Miami
Responded 30 Jun 2022
Hello Stéphanie Y, Thank you for the generous rating of our hotel, W Miami. We are delighted we could provide you the ultimate urban retreat with our unbeatable location in the city's Brickell neighborhood. We appreciate your remarks, especially how much you enjoyed our Talent's service. Their desire to give every guest the best experience possible, down to the smallest detail, is something that makes us very proud. We look forward to sharing your kind comments with Mark! We love it when people include us in their special celebrations; therefore, we are glad we could help make your father's birthday an enjoyable event. We appreciate the fantastic recommendation and would love to hang out again soon. Sincerely, Nanyce Childress Hotel Manager
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The hotel/valet lost my rental car key and were very little help (other than a quick search for the key). I had to coordinate and pay a tow company to tow the car from the hotel garage to the airport car return … and I was charged by Hertz for the replacement key ($250). The valet manager and the hotel manager committed to reimbursing me (on multiple occasions) but did not follow through. The hotel nor the valet reimbursed me for their mistake… and they “ghosted” me once I left town. Further, I returned to Brickell 6 months later for work and spoke to the hotel manager on duty about the matter (different person than the first) and she committed to follow up with me after looking into it… I never heard from her.
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Date of stay: July 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, General Manager at W Miami
Responded 21 Jun 2022
Hello Excursion18804218249, Thank you for being our guest and taking the time to share your review. We regret that this isolated incident impacted your impression of our hotel. Please know we take your concerns very seriously, and we encourage you to reach out to us directly at the hotel so we can assist you further. At your earliest convenience, please contact us at (305) 503-4400. Thank you again. Sincerely, Nanyce Childress Hotel Manager
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I had not visited Miami for several years until now, but I’m so glad I chose the W Miami for my stay. Everything about this hotel is spectacular. Location (Brickell), spa, gym, pool (great scene 👀dining options, room with a view, and the incredible people/staff. From the time I pulled up, to my check in and departure, this warm, friendly, and helpful staff was phenomenal! I’ll definitely be back soon🙌😎
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Date of stay: June 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, General Manager at W Miami
Responded 19 Jun 2022
Hello H1729GRmichaelb, Thank you for the excellent comments regarding your time with us here at W Miami. We are pleased to know how much you loved your stay. You can feel the excitement of downtown Miami at our Brickell District hotel, moments from world-class shopping and dining! It is also wonderful to know how much you enjoyed our luxury rooms, including private balconies with amazing views and thoughtful amenities. Our Talent has a dedicated and insatiable desire to go above and beyond for our guests, and we appreciate you giving them props for their efforts; they will love to know that they are being recognized for their hard work. We appreciate your generous feedback and look forward to hanging out again soon! Sincerely, Nanyce Childress Hotel Manager
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Beautiful property and friendly staff in the restaurant and at the wet deck. Unfortunately the check in process was a joke… after checking in I was told my payment wasn’t captured but the money was removed from my account and that the front desk person who checked me in would look into what happened… I called my bank and the money was successfully removed from my account. Fast forward to a few hours later, I was upstairs eating in the restaurant and received over 10 fraud alerts from my bank. I wrap up dinner and head downstairs only to discover I was wrongfully locked out of my room because the property had no idea where my money went!!!! Not only was I locked out of my room and annoyed the properly tried authorizing my credit card that’s on file for my Marriott account without my knowledge….. thankfully I keep my credit card locked via my banking app but they triggered my banks fraud alerts and I had to spend over 15 mins in the lobby going thought security questions with my bank. I was also told by the front desk staff that they have no control over what their credit card machine does and they have no idea where my original payment went although the money is missing from my bank account they have no record. I am absolutely over this property and I am trying my best to not let them ruin my trip. AN ABSOLUTE CURCUS!!!! Next time I will take my talents to the south beach location. You’ve been warned!!!!…
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Date of stay: June 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, General Manager at W Miami
Responded 21 Jun 2022
Dear Valued Guest, We appreciate you bringing these concerns to our attention. We are grateful for your thoughts on this matter and also for your patience. Thank you for your time; you have our assurance that we will address your comments appropriately. Sincerely, Nanyce Childress Hotel Manager
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Well located, close to Miami downtown and to lots of restaurants and places to visit. Really friendly service and everyone was really nice and attentive. The hotel itself is good and has some interesting designs.
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Date of stay: June 2022Trip type: Travelled on business
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, General Manager at W Miami
Responded 9 Jun 2022
Hello emiliom345, Thank you for choosing W Miami during your visit. We appreciate you sharing how much you enjoyed your stay and our fab location! Our buzz-worthy downtown neighborhood includes world-class shopping, dining, and tons of cultural attractions. We are also delighted you had a good time with our spirited Talent. We believe we have the best of the best, and we appreciate your kind remarks. It was our pleasure having you, and we look forward to welcoming you back soon. Sincerely, Nanyce Childress Hotel Manager
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This was my worst hotel experience in recent memory. This hotel apparently believes that not giving customers water glasses is a sound COVID prevention measure. The bath towels remind me of those I used in my college days they were so badly worn. They failed to clean My room and basically provided no amenities. I managed to find a service cart in the hallway and helped myself to a pack of q tips. I ordered room this morning and the food was ice cold. I could go on but you would think I was making it up.
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Date of stay: May 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, General Manager at W Miami
Responded 25 May 2022
Hello D1191KCjamess, Thank you for choosing us and sharing your experience. We appreciate you bringing these concerns to our attention, and we sincerely apologize for not meeting your expectations. We are constantly striving to raise the bar for our services, and we are grateful for your valuable feedback. We hope you will give us another opportunity to regain your trust the next time you are in the area. Sincerely, Nanyce Childress Hotel Manager
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We stayed at W Miami after we stayed at Element Miami, our door didn’t open so we call security and they had to call engineers to manage to open the door after that the door didn’t open from the outside even whit a key, then our room phone didn’t work as well, the engineer tried to fixed in unsuccessful. Then we call Uber for food and the Manager was rude at us and wanted to leave because he couldn’t handle the situation. I didn’t live a situation like this ever. Worst hotel in Miami, if you wanna waste your money, time and experience you should go to another hotel. This isn’t a 4 star hotel.
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Date of stay: May 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Team Marriott, General Manager at W Miami
Responded 22 May 2022
Hello Sherpa601538, First and foremost, thank you for your loyalty to our brand. We sincerely apologize for not meeting your expectations, your feedback is vital to us. We are known for our outstanding service and attention to detail; therefore, we are disappointed this was not your experience. We have reviewed your comments with our Talent to prevent these issues from repeating. We hope you will give us another opportunity to regain your trust. Sincerely, Nanyce Childress Hotel Manager
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PRICE RANGE
US$360 - US$487 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
viceroy miami hotel miami, viceroy hotel miami
FORMERLY KNOWN AS
Viceroy Miami
LOCATION
United StatesFloridaMiamiDowntown
NUMBER OF ROOMS
146
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Claim Your Listing Frequently Asked Questions about W Miami
Which popular attractions are close to W Miami?
Nearby attractions include Brickell City Center (0.4 km), Silverspot Cinema (0.3 km), and Brickell Avenue Bridge (0.3 km).
What are some of the property amenities at W Miami?
Some of the more popular amenities offered include a rooftop bar, a pool, and an on-site restaurant.
Which room amenities are available at W Miami?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at W Miami?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to W Miami?
Conveniently located restaurants include Marabu Restaurant, Farfalle, and Whole Foods Market.
Are there opportunities to exercise at W Miami?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Are pets allowed at W Miami?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does W Miami offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to W Miami?
Many travellers enjoy visiting Freedom Tower at Miami Dade College (1.3 km), Barnacle State Historic Site (7.1 km), and The Fillmore Miami Beach at the Jackie Gleason Theater (6.3 km).