Great customer service, consistent, attention to detail, safe, affordable, perfect amenities (gym) complimentary parking, and clean. The rooms are spacious and comfortable beds. Thank you for a great stay!
Was located this hotel to isolate after testing positive for Covid on a cruise ship. Found the rooms very dark but spacious. The hotel pool is nice and quiet but they don’t seem to clean it. Breakfast is waste of time getting up for. Nice to have coffee available all day. Found front of house, the receptionist very unhelpful. APART from Francesca who very helpful the rest don’t bother with Did not have a car but there’s plenty of parking and the hotel is close to a lot of shopping amenities
Gabriella from the front desk was awesome. She was so nice and bubbley when I checked in. This property needs more employees like her. This was my 2nd time staying at this property. The location is good. The parking can be tricky but this hotel is still a great place to stay.
We stayed here for 2 nights. The power was out for a full day due to an electrical box issue. The manager was no where to be seen so the lady working the front desk had to handle all the questions. This was a situation where the manager should have been on site. The laundry service wasn’t working. They close breakfast at 9:00 - on the weekend even! And it was New Years! Who is up that early on New Years?? This hotel is a joke. I would not stay here again.
Very accommodating suite close to amenities. CVS close by along with a Wendy's, chic fil a and a Chinese restaurant. Nice pool and spacious rooms. Well maintained and staff capable to assist you. Breakfast was ok; nothing fancy - scrambled eggs and sausage with bread etc. typical free breakfast.
We like this hotel for its location and convenience. However, this time we have been surprised that, under the COVID argument, serviles as important as cleaning are limited to “cleaning your room every fifth day”. Likewise, under the same argument the breakfast service is extremely limited. Certainly we are experiencing a pandemic but that should be encouragement and not an excuse to provide better customer service ... especially when you are paying full rate. Very disappointed.
Didn’t realize they only clean rooms every 4 days, as wasn’t notified at check in. On day 2 I called and asked for a cleaning, and they promised day 3 that it would happen. I highlighted that upon check in, my room had black hairs all over the bathroom floor and sink, and the desk area has food crumbs, and dried up, spilt juice- pretty gross. Day 3, no clean done to my room, and all the hair and spilt juice remained. They were unapologetic when I called down, and still left my room I’m the same state. Day 4 check out, never to return again. Hotel also has no restaurant, bar or self catering, and the continent breakfast they provide is worse then airplane food. There is no value for money at this hotel, and when you consider the rock hard beds and flat pillows, you would regret staying here.…
The facilities are very nice and the lobby was open and inviting. The pool was clean, the front desk staff was nice. Overall a very nice place with large and comfortable rooms. The reason for the 3 stars is the breakfast and lighting. Breakfast was a joke, they had such a minimal selection compared to what breakfast at a Springhill Suites is supposed to look like. They used covid as an excuse. There was no fruit, it was just awful. Also, the room was so dark, I could not see. Very reduced lighting to save power. The lights were so dim it was hard to see anything. Even with all the lights on in the room. Its a shame as the hotel itself is very nice. My room was clean and so was the lobby. But cheating customers to thinking they are getting breakfast, and offering them gross water and a few pre-packaged pastries is just not acceptable. Bring back the Springhill Suites Breakfast!…
I didn’t like the fact that there was no storage room available to leave our suitcases after checkout. This is a MUST in a hotel that has an airport nearby. The breakfast was no big deal either: no toasts, no eggs and only one waffle maker with a lot of people waiting.
When we bought the reservation, the website never told there were no cleaning for the rooms. It is gross that they won’t be able to change towels, to change the bedsheets or to clean the room. The breakfast is only packaged bread, gross water coffee and the worst customer service in charge.