The rooms are amazing. The staff is really nice. I really didn't want to leave and could imagine using this hotel as my base whenever I'm in Miami for work or play. The negatives: I made my reservation over the phone. None of the agreed details were correct. I got a city view, not a water view as agreed. The only view I got was the side of a building in front of the window. They wanted payment upfront plus a $500 deposit, which was essentially meant to incentivise you to eat at their restaurant, and I'd been told over the phone that payment would be collected at the end of the stay. When I ate at the restaurant, there was a non-optional, ambiguous service fee, which I was eventually told included the obligatory 20% tip, even though I'd eaten by myself, and there was still an invitation to add another 20-30% tip. Also, there was no hand soap available in either bathroom of my suite , so after I asked, they gave me extra bath gel. Apparently, they'd run out of handsoap. In short, there are some details that need to be ironed out. That being said, after I complained, I got upgraded to the most beautiful 2-bedroom apartment with the most amazing water and city views. I also got 2 complimentary drinks passes to the bar. The apartment was super-comfy with a large walk-in closet, 2 big bedrooms and 3 big TVs with access to streaming services. The fridge, microwave and other applianced were powerful. I even washed my clothes using their complimentary detergent and dryer sheets. The food at the restaurant was quite tasty and reasonably priced, and the waiter was super-friendly. The gym is also really well-equipped, modern and usually relatively empty. The hotel's location was wonderful, convenient to most places, in a beautiful part of town and next door to the Four Seasons hotel. The entrance to the hotel is "wow". And the best part was the staff, who were all super-nice, apologetic and accommodating, which made up for some of the less polished detail-related edges. In short, it wasn't the perfect stay, but I was almost sad to leave and I'll definitely be back!…
A highly recommended hotel! It is located in a very nice and safe area, in downtown Miami. Many restaurants and bars nearby, which can be reached on foot. The rooms are spotless , and the water view is amazing!! Also very friendly staff. Aramis and Nick were great 👍 We will certainly return on our next visit to the city.
BEWARE! I booked a room for a family trip several months ahead of time directly on the hotel’s site. I chose the book now pay later option for a slight premium to maintain flexibility (payment on arrival) and entered my credit card details to secure the reservation. The system VALIDATED my credit card and the room was secured. Fortune House send me a confirmation email (that I still have). All good, right? Fast forward, and less than two months before our travel dates I get an email stating “your Reservation has been canceled”. No call, no other attempt to reach me, just the email. I called the hotel and spoke with the reservations lady and she tried to tell me that my entered credit card expiry date was invalid, so they cancelled my reservation. In her words “there is limited availability that weekend so we had to confirm all reservations”. She told me there was nothing they could do, but of course, if I wanted they could rebook me the same room at the posted rates on that day (almost double the price of my original reservation). Getting nowhere, I was very unhappy and asked to speak to a manager. We had exactly the same conversation, like they were reading from a script. The lady identified as the general manager, I asked how it is possible my credit card went through initially (validated by the system), how can they arbitrarily cancel a confirmed reservation, is that how they treat customers, why did nobody even try and reach me, etc.. Same song and dance, except this lady had the nerve to say “maybe you should enter the correct information if you don’t want reservations cancelled”. I travel, a lot, for work and pleasure. I have never been taken advantage of this way. And all they had to do was call me, or reinstate my reservation when I called them (because, you know, I could rebook the same room at “today’s price”). Such BS. Deplorable business practices. Read between the lines on what is happening. Book at your own risk.…
Fantastic place to stay! The apartment is equipped with everything and the washing machine is free to use. Super helpful at the reception - especially Tristan. He was so well informed and super polite. Great pool area as well. Location is great and close to the Metromover which is a free train that runs in Miami downtown. We are definitely coming back when staying in Miami. All the best from Denmark 🇩🇰
The hotel staff customer was wonderful. They made me very welcomed and fulfilled all my needs. The rooms was very clean. The balcony view over looking the water was beautiful. Everybody was very attentive down to the restaurant staff. I enjoyed and loved this place. I would definitely visit again.
We have stayed here a few times and it gets better every stay!!! They have always be great and now they are GREAT!! The staff is super helpful, the pool and bar staff are fun, and the restaurant was wonderful! No need to leave for anything :) Will continue to stay at the Fortune House whenever we come visit!
I would recommend this hotel to anyone and everyone. Their staff is the best there is. Everyone was so kind and truly enjoyed their jobs. From the front desk to valet and even the restaurant. Convenient location close to pretty much anything you need.
Amazing service and clean atmosphere. They were always available to service you quick and easy, I would stay here everytime i visit Miami. It was immaculate, i would recommend this hotel to anyone. 10/10
Fortune House Suites provides consistent great service. The Staff are very friendly and always helpful. They make you feel at home all the time. Great environment overall, the accommodations are well furnished and comfortable and they’re always willing to upgrade you :) I will recommend Fortune House especially for family trips and really, for anyone looking for a great place to stay.
We were very pleased with the room -excellent! The staff was helpful & very pleasant. We thoroughly enjoyed our stay at Fortune House Miami! We definitely will stay again! And will recommend it to other friends & family