The Epic hotel is sooo beautiful. Everyone there is so nice. Michelle at the outside bar treated me so well during my stay here. She is super sweet, has great vibes and Definitely looks out for you...be sure to get the spiked coconut 😋.Will visit again.
Great dancing she was good and informative music had me hyped would definitely do it again sangria was delicious made salsa so fun and easy to do and the roof top was a great add on great instruction it was fun
We had such a lovely experience here at Epic. We hung out by the pool all day and got great service! We had the pleasure of having Michelle as our server and she was awesome! Definitely will be coming back.
I felt at home with a Team that did not hesitate to provide me with excellent service. A thousand thanks to Warren from the Front Desk, the nice girl from the wine, Michelle Draper and Reynaldo from the pool. Congratulations on being so passionate about your work.
This is our 5th time staying at the Kimpton and we LOVE it! The staff from the front desk to the pool are awesome. Always so polite and helpful. Michelle at the pool has been our server everytime we’ve been at Kimpton and she’s so sweet and professional. We will definitely be back!
Everything during our stay was was excellent!!! Food and service was amazing! Especially at the pool!! Reynold took care of us while we were at the pool and was excellent at his job!! Amazing addition to your team!!
It was a nice hotel!! My friend’s phone left in the lobby and thanks to Eduardo ( I am not sure if I spell his name right, sorry about that!) He is a pretty great man. And he also knows some Chinese. We are so lucky and finally found the phone, what a great day!!!!
I am disappointed in mine and my partners stay at the epic hotel. From our multi city trip we wanted to visit Miami, after a long haul flight we arrived. The doormen didn't open the door for us nor welcome either one of us just looked at us up and down. After checking in we was then told about deposit which was not told before that. After signing documents we had to carry our own luggage when White people in-front of me had the bell man take there luggage for them. ( They was offered). Staff was rude throughout my stay and made us spend our last night with water leaking from above which was only drips but we still didn't know where that water was coming from or what liquid it was that was leaking. One staff member was going to move us and one other refused. Each time leaving the building the door men wanted to close the door on us or stay far away from us as if we are not human. On top of this the day leaving again we had to deal with all the suitcases etc, and they charged me £150 for nothing, we left the room cleaner than we received it in and all rubbish was in one bag for the cleaner. If this isn't corrected I will be taking this further as i'm disgusted in the way we was treated. We paid around £300 for a night and we were treated like this. This hotel does not have the necessary facilities also.…
Had an amazing time with my bestfriend at Epic pool. Rey took care of us!!! From bottle service to anything we needed. Rey was right there anytime we needed something. Thank you Rey for all your help!!!
Great location, food is amazing and service is top notch!!!! Ask for Rey or Rudy as your servers because they are the best ever. There are tons of different menu options at the 2 restaurants and so many other spots walking distance / quick Uber