Stayed for three nights. Pro: Great location, close to lots of shops and restaurants Breakfast was ok Cons: room smelt musty, bed bugs bites all over limbs Bed not facing the TV, weird setup Paid parking Furniture dated Check-in late at the hotel so did not bother to request another room upon arrival. Room smelt musty. Noticed miscellaneous bites all over limbs and were extremely itchy the next day. However, we initially ignored them and thought it was just mosquito bites. They grew more itchy than they originally were and appeared to have some clear fluids from the lesions. They matched the characteristics of bed bugs upon research. Informed staff at check out about the bed bugs and they called us back a few hours later telling us a certified investigation team did not find any evidence of infestation. The hotel staff blamed the beach for the lesions. We did not go to any beach when we noticed the lesions.…
Me and my boyfriend stayed in Miami for 4 nights. We chose this property for our first two nights. I just want to give a shout out to the front desk Estovan- he went above and beyond to try to get us into a room since we asked for early check in. Formerly working in the hospitality industry-I can say that He embodies everything a front desk associate should: he’s personable, friendly and cares about making your trip a great one by getting you anything you need. The property itself is beautiful, close to wynwood, great restaurants, and a good scene. However to the owners of the property you should actually hire more than just one person on staff for mornings and nights, you need more people to help alllll of the customers coming in and trying to check in, as well as getting housekeeping to have the rooms ready by 3pm. Our room wasn’t even available until 4pm- when we first arrived early at 1pm trying to check in early. But it’s worth the wait I can always trust Hampton for clean beds, clean rooms, adequate supply of towels, and great service provided by the front desk staff. Overall this was a great stay, nice display of breakfast and coffee access 24/7, it was hot, never cold- and always replenished! Thank you for the great stay P.s. you have permission from the AC Marriott hotel next door for the rooftop pool and bar up there! Must see!…
Great place to stay in Miami. Good breakfast, laundry and pool. The staff is awesome. Zully and Angie took care if us in an very professional and kind way. We thank you! You have everything you need, convenient location near Midtown Shops and restaurants. Hope we come back soon!
The beds are really comfortable everything is clean and maintaned to a T. The free breakfast they have is also very good and ample variety. The towels are still soft (and clean) O enjoyed my stay very much. Hopefully next time my stay will be longer and will definitely book there. Thankyou.
+ I stayed twice during the last 2 weeks, the service and location were top class, very clean rooms and great communication by Zully and Angie on the lobby, definably my place to stay in Miami. - Dining Room on floor 2 was freezing.
Horrible & sarcastic customer service. Yes, I chose a non-refundable plan. But I got my conference canceled five days after the booking and more than 1 month before the booking date. So it was plenty of time to find a new guest and refund me. But because of a lack of humanity, I'll never stay with you and leave "1" on all possible websites. Good luck and NEVER see you again.
This hotel was very good, excellent service, specially Francisco, Derick and Mickey Suarez, they are the best hostess, I was on vacation with my family with my wife and three kids. The breakfast excellent, the room Awesome.
Great property and location! Micky the Night Auditor was extremely helpful when we arrived and made sure we were able to check in early. We were very grateful for his help! Would recommend and stay here in the near future!
Please please ask for Francisco or Carolina! They are sublime, amazing, efficient, helpful, individuals with an awesome staff. My employees and I have had the pleasure of staying here a few weeks and they have helped us out tremendously. We were able to do get things done within our own business while still being able to have a comfortable and relaxing stay here. I strongly recommend and suggest this stay here and send a special shout out and recognition to Francisco and Carolina at the front desk! Please give Francisco and Carolina a nice pay raise! They have been so helpful even when they didn’t have to. I love my stay here and will continue to stay specifically at this hotel because of the amazing staff! Rooms are of course very nice! Suggest 811, might be a little expensive if you are paying out of pocket but worth it and the staff makes everything worth staying here! If the higher ups for Francisco and Carolina are reading this, PLEASE GIVE THEM AN IMMEDIATE RAISE! They deserve it! Thanks again Francisco and Carolina!…
Our company is moving into the Miami area so we were staying at this hotel for a few weeks in July and August. The staff is extremely friendly, attentive and helpful, most notably Francisco. Francisco was always around and went above and beyond anything you would expect staff at a hotel to help with. I would definitely recommend this hotel if only to anyone looking for a place to stay on business and even vacation.