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Extended Stay America - Orlando - Maitland - 1760 Pembrook Dr.

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Extended Stay America - Orlando - Maitland - 1760 Pembrook Dr.
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87 Reviews from our TripAdvisor Community

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Showing 81: English reviews
Start your review of Extended Stay America - Orlando - Maitland - 1760 Pembrook Dr.
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Dittmer, Missouri
Reviewed yesterday NEW

This was difficult to find due to road construction, no fault of the hotel. Staff was helpful, room was clean, and quiet. Everything worked well, although the water pressure was not very satisfactory.

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Helpful?
Thank Karen P
DeLand, Florida, United States
Reviewed 1 week ago

Because there are THREE ESA Hotels in the same neighborhood, checking in was not very smooth. After finding the correct building, I got checked in then left for dinner and a concert. Before leaving I pulled the sheets back to check for bed bugs and found none. The" kitchen" had no utensils, NONE. The room was clean but old, worn...

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Helpful?
Thank Al T
Reviewed 4 weeks ago

I'm not sure if it was the time but the whole experience was awful. I am Extended Stay junkie but this is the my LAST stay ever. First trying to get there with all the construction was horrible but then the front desk personnel was rude and down right nasty as if we were a inconvenience, then the room smelled...

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Helpful?
Thank Jadeness M
Manager_11525, Manager at Extended Stay America - Orlando - Maitland - 1760 Pembrook Dr., responded to this review

I appreciate you bringing your experience to our attention. Please accept our most sincere apologies for your experience at our location. I discussed your comments with the team, and we are shocked at this occurrence, taking the necessary steps to ensure that this does not happen again. I am grateful for the feedback you provided so we are able to...

Reviewed 4 weeks ago

Arrived at the hotel, took an hour to check in with horrible reception. Got into the room and inspected the bed, found PEE stains on the bed after smelling a strong sent from the bed. Called the front desk to at least change it, with an attitude he replied and told me to bring the sheets down to the front...

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Helpful?
Thank David D
A TripAdvisor Member
Level Contributor
3 reviews
3 hotel reviews
Reviewed 4 weeks ago via mobile

My most recent review was meant for the Extended Stay America - Maitland Summit and not the one on Pembrook. Great staff, Jane, John, Erica, Josh, Paola and Lee make the stay enjoyable, always! If you want just a place to stay go elsewhere. But if you want a place to stay where the staff makes it more enjoyable, then...

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Helpful?
Thank A TripAdvisor Member
Manager_11525, Manager at Extended Stay America - Orlando - Maitland - 1760 Pembrook Dr., responded to this review

Your feedback is important. Thank you for sharing. It is good to know our staff was able to accommodate you so well and that they made a positive impression during your stay. They will be informed on the excellent job they are doing. The staff and I would like to thank you again for posting your review. We look forward...

Reviewed 6 December 2016 via mobile

Spent around a month there while looking for a place to live, so I've seen the good and bad. Very understanding and helpful staff for the most part. Jonathan, at the front desk, was the most generous and helpful. Enough so that he's the only staff member that I remember by name. Aside from maybe making it easier for someone...

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Helpful?
Thank Chris S
Manager_11525, Manager at Extended Stay America - Orlando - Maitland - 1760 Pembrook Dr., responded to this review

Thank you for taking the time to share your experience. It is great to see you found our customer service to your liking. Jonathan will be informed on the excellent job he is doing accommodating guests. Also we will make sure to do a better job of communicating our amenities and how to properly receive them. Thank you for bringing...

Orlando, Florida
Reviewed 19 November 2016

My name is Peter Walker and I am a guest of Extended Stay in Maitland, FL and just wanted to share with you the absolute wonderful way i have enjoyed my stay hear . Even though all the people here are very kind and professional, there is one individual named Franklin who is a supervisor of the front desk who...

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Helpful?
Thank pwalker501
Manager_11525, Manager at Extended Stay America - Orlando - Maitland - 1760 Pembrook Dr., responded to this review

We appreciate you sharing our experience and for choosing to stay with us. It is great to see you were well accommodated by our staff and that Franklin made such an impression during your stay. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.

Saint Augustine Beach, Florida
Reviewed 8 November 2016 via mobile

Difficult to get there.....3 different Extended Stay America properties in same area. Directions not correct. Had to wait 10 minutes for desk staff to check in. Room smelled musty. Carpet between kitchen area and bedroom taped down with duct tape. Soap did not lather. Had to ask for glasses for water in room. No kitchen items in kitchen. Had to...

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Helpful?
Thank NFD2016
Manager_11525, Manager at Extended Stay America - Orlando - Maitland - 1760 Pembrook Dr., responded to this review

I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the condition of the hotel is truly regrettable. We are very sorry for your experience. I met with our staff, and we will be working diligently to correct the issues that you had in the room to ensure that all...

Reviewed 21 October 2016

The check in process was quick, the environment is clean, but the interior is a little dark for my taste. The breakfast is continental, coffee is great. Staff was very helpful. Limited places to eat. The traffic is horrible.

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Helpful?
Thank Colleen B
Barefoot Bay, Florida
Reviewed 15 October 2016

From reservations to arrival greeting, cleanliness and friendliness of the staff I was amazed at the quality of all for the price we paid. We had 3 elderly ladies with 3 pets trying to escape from a hurricane. Staff went out of their way to help us. Our rooms were clean and we were questioned during our stay as to...

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Helpful?
Thank webbpat
Manager_11525, Manager at Extended Stay America - Orlando - Maitland - 1760 Pembrook Dr., responded to this review

It is so rewarding to see that you had an excellent stay. I'm pleased our staff made a positive impression with their helpfulness and the customer service provided. It is great to see you all were well accommodated and safe from the hurricane. Thank you again for your review. We look forward to seeing you in the future, should your...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry
Official Description (provided by the hotel)
Newly renovated (September 2011) hotel in the heart of the Maitland business district. All rooms feature a 32 inch flat panel television, euro top mattresses, comfortable recliner and fully equipped kitchen. Easy access via I-4 to downtown Orlando and Lake Mary. ... more   less 

Additional Information about Extended Stay America - Orlando - Maitland - 1760 Pembrook Dr.

Address: 1760 Pembrook Dr, Maitland, FL 32810-6309
Region: United States > Florida > Maitland
Price Range: €78 - €137 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Orlando - Maitland - 1760 Pembrook Dr. 2.5*
Number of rooms: 104
Reservation Options:
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Also Known As:
Extended Stay America Orlando
Extended Stay Orlando
Orlando Extended Stay
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Orlando - Maitland - 1760 Pembrook Dr. staff and other travellers.
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Questions? Get answers from Extended Stay America - Orlando - Maitland - 1760 Pembrook Dr. staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a remote room if quiet is what you want.”
 of 5 bubbles 282alt, 14 Feb 2017 | Read review
“Higher floors receive better view more sun, enjoy the rain sounds at night”
 of 5 bubbles , 4 Aug 2016 | Read review
“The Wifi was nonexistent in my room”
 of 5 bubbles WriteLeft, 12 Dec 2015 | Read review
“Corner suite---134, very spacious”
 of 5 bubbles damionhutchins, 26 Oct 2015 | Read review
“Rooms looking away from a main highway are quieter (that would be rooms at the back side of the hotel).”
 of 5 bubbles P8680NPgeorgeg, 7 Oct 2015 | Read review
5 of 5