This hotel is very Dirty, with roaches at the front door to the lobby and breakfast is simply a joke. I definitely will not be staying there again. There are much better options in the area. I can not even describe the level of my unpleasant experience. As a cancer patient just wanting some rest after my chemo treatment, the staff had me in tears.
I am staying there is a nice place people are nice and friendly the front desk you're very polite people very helpful the rooms of very clean I slept very good I'm staying there almost four nights now
This hotel was perfect for what I needed. I was traveling for business, it was in a great location, not far from where I needed to be. The room was clean and was spacious. Staff that I dealt with was knowledgeable about the area and was very nice. Would stay here again.
The customer service here is stellar. I got to work with Anthony and it was a pleasure. He listened to me and helped so much. The rooms are large and met the expectations s for the extended stay - the customer service exceeded that.
Review: Extended Stay America 1951 Summit Tower Blvd Orlando (Maitland) FL 32810 General Manager Isabel Munoz We stayed here for 7 nights in March 2022 Location: Firstly, don't confuse this review with two other very nearby ESA hotels. Although the same brand, they can be quite different. Just north of Orlando, away from the "attractions", but very close to center city and the northern residential communities. Fast food restaurants across the street. Grocery within a mile. Other shopping within a couple of miles. The neighborhood is primarily upscale office buildings and residential; well lighted, quiet. We felt very safe here. Not much evidence of nearby public transportation. Outstanding health club complex (pools, ice rinks, basketball, tennis, pickleball, training) a short walk away, but pricey. The Hotel is older, and a bit on the "budget" side (no ice machine, minimal free breakfast, no USB ports in the room), BUT... ...it's very well maintained. Our room and hallway were clearly recently refurbished, with fresh carpet and flooring, new paint on the walls (very professionally done), and everything works. We had a single queen suite, with kitchenette, dinette/desk, lounge chair, and isolated vanity and tub/shower. The exterior windows actually opened, the AC was quiet and powerful. Everything was clean. A coin-op laundry is on the 2nd floor, all machines worked. Internet basic was free, pay for upgrade (we used our Hotspot instead, 4 bars). Other features (that we didn't use): Outdoor pool, treadmills. Staff was friendly and responsive. We asked for and received basic cooking utensils; sometimes the room key card didn't work, but they were apologetic and quickly remedied the problem. Summary: this is a basic, but exceptionally well maintained hotel in a quiet neighborhood. My compliments to the Manager and Staff. We tipped them generously.…
In a 5 week business stay I experienced. 1 day of no hot water. 1 day no internet, 1 night catching someone checking my van locks, another night attempted break in to van, roaches, No maid service for two weeks, glass all over pool area two nights, Key card only works sometimes, 5-10 minutes wait every time for desk clerk to come out to fix key card (every two days mind you), electrical socket in lobby floor broken by sinking down causing trip hazard. Hotel manager not seeing it even after she walked past it while I videoed it, and said look for trip hazard. On the security issues she claimed to have security, but even night desk said they never saw security, nor could find a guard after I looked all around inside and outside, leaving my number for contact. Tv broken, phone broken, dresser broken. Weed smell in hallways every night, pee on stairway landings. Free coffee tasted like machine had not been cleaned in years ( undrinkable) . guests Pit bulls taking dumps in landscaping by front door, Manager would flat out lie to your face about everything.…
When we arrived on Sunday, August, 15 2021 we were assigned room 157. When I opened the door I saw a room totally not cleaned. I was then assigned room 307. The room was "cleaned" but the kitchen and bathroom floors were sticky. The rug made my bare feet black with dirt. The bathtub drain was nearly plugged.
I stayed at this hotel for about a week and a half in June of 2021 and I was pleasantly surprised for the price I paid. I paid approximately $55 a night and the room and hotel were clean, everything was in good working order, and the property seemed safe. The only issue I experienced was the card readers on the room doors were prone to deactivate the card. I had to get my card reprogrammed at least once every two days at the front desk. The front desk seemed to be aware that this is a recurring issue. Also, there is no breakfast options at all due to COVID. I wish they would begin serving breakfast again.
Liked - The staff, Sheryl and Anina, were incredibly helpful. The 2 Queen bed room is very big with a nice sitting area. The upgraded room was even nicer. Disliked · I had a serious cockroach problem in my room. Sheryl, the manager, moved me into an upgraded room in a different section of the hotel and reimbursed me for that first night. They were very responsive to my needs.
Been staying here for over a month while my Townhouse go under repairs ,didn't expect to stay this long however is been great. Shirlyn,Kayla,Amina and the GM has been very helpful and so so nice every time. I am glad I been staying here and although I am about soon to leave if I ever have to I will choose this property again.
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