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Imperial Swan Lakeland

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Imperial Swan Lakeland
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161 Reviews from our TripAdvisor Community

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Showing 160: English reviews
Satellite Beach, Florida
Reviewed 19 March 2015

My husband and I were celebrating our 35th wedding anniversary and also was in town for an event. We called and made reservations for one of our most important days (anniversary) to be booked at this hotel. The front desk was very courteous and accommodating and when I explained that that one night was our anniversary night they cheerfully chimed...

1Thank Brenda C
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

Brenda C, As I am certainly happy hearing about how our front desk staff handled the situation, I am very concerned about the issues with the room. Having said that, I know it has been a little bit of time since you and your husband last stayed, but we have gone thru so many upgrades since. We hope that you...

Toms River, New Jersey
Reviewed 5 March 2015

Went to check in and the clerk was about as intelligent as a box of rocks. I gave them my card to put their "hold" on for the room. They ended up putting TWO holds on that card because that bubble headed moron ran it twice, and after bickering with Rosa the next day about it, she still refused to...

2Thank Veronica B
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

Veronica B, I am very sorry about your experience and I remember dealing with you at the desk directly myself. I remember proceeding to apologize about the issues you faced and did my very best to try to resolve the issues. The "holds" were a simple mistake that was made. I certainly hope that you received that money back shortly...

Baldwin, New York
Reviewed 4 March 2015

At the check in process I should have know to run. We checked in to the front desk with someone who was definitely incapable of running the front desk. He told us he would take our luggage because there was no parking due to the bar crowd.( keep in mind my husband is handicap and it was noted with the...

Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

Tinkerbella2007, I can't begin to apologize enough about your stay/review of our hotel. The employee you dealt with upon check in was def let go. That being said, I am uncertain to why the fire alarm went off and apologize for that inconvenience. Glad there wasn't an actual fire and it's better to be safe than sorry. I say that...

Fishkill, New York
Reviewed 23 February 2015

My wife and I stayed here for 5 nights with my senior softball team. Front desk and manager Jackie were very friendly. My room (528) had issues. The faucet dripped, the toilet didn't flush very well, and housekeeping was exceptionally bad. Our room was only cleaned and made up 2 times. In one case our used towels were taken but...

Thank joe_b_88
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

Joe_b_88, I am so very sorry about the issue you faced during your stay here. Housekeeping should be done daily, no doubt. If there was a "Do Not Disturb" on the door in the AM, it is the responsibility of said housekeeper who is assigned that floor/room, to go back after lunch to see if they can get to the...

Reviewed 19 February 2015 via mobile

I contacted the front desk about an unauthorized authorization on my Amex. Denise at the front desk acknowledges her mistake and logs it in her ledger for the manager Rosa to correct in the morning. This manager was unwilling to correct the mistake even after her employee admitted to charging the wrong credit card. All Rosa said was the the...

1Thank Marlon G
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

Marlon G, I am sorry to hear of your displeasure with one of our staff members during your stay. I would also like to inform you that the said employee has since left the company. I hope you can come back to see the difference in professionalism and courteousness that all our staff gives to each guest. We certainly thank...

Reviewed 17 February 2015

Stayed one night (had been scheduled for 2) at the Imperial Swan. The hotel is beyond "tired". Towels were nearly see through, floors were dirty and the parking garage seemed dangerous. The garage had no lighting, the elevators did not work and honestly I was anxious about our safety. We moved the next day to the Hilton Garden about 5...

1Thank Casey P
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

Casey P, I would first like to thank you for taking the time to write a review based on your stay here with us. That being said, the hotel has and still is going thru a litany of upgrades that are very visible. It all can't be done at once granted, but I assure you, you would be able to...

Annapolis, Maryland
Reviewed 10 February 2015

I stayed at the swan for my fiancé's softball tournament. We went out early to enjoy Disney and Tampa, so we were there for a full week, and the location was great. When we arrived at 12am, the first thing I noticed was the seedy bar in the hotel lobby. The front desk person was away from their post for...

1Thank mct1977
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

mct1977, Thank you for taking the time to post a review on your hotel stay here. We love our softball tourney guests! I would like to address the issues listed in your review. I assure you that we have made many upgrades since your stay in February and would like to invite you back to see as well! We are...

Camberley, United Kingdom
Reviewed 23 January 2015

I read, (as always) reviews on hotels I want to book. For this one a mixed bag but it was convenient to my destination, only one night so..... I booked on expedia, not knowing they had a FEE. Room cost $99 so not cheap. So we arrive, looks good, check is excellent, Nick the Receptionist knows his stuff, very welcoming....

9Thank June W
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

June W, Hello June! I remember you actually and since then I have moved up to the Director of Sales! I am glad I provided you with great service upon check-in as that is my goal to make each guest feel welcomed. And, people that know me well, know that I carry that outlook outside my job as well. I...

Reviewed 22 January 2015 via mobile

Overall really like this place. The pool area is very nice, looks nice inside and the rooms are spacious. The staff is polite, there doesn't seem to be any riff-raff in the area and there's a lot you can do around here. There's also a weight room with a sauna, some of the equipment is broken but I personally don't...

1Thank Casketcase
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

Casketcase, I would like to thank you for your review of your stay at our hotel, we really appreciate the kind words. I am sorry for the inconvenience of the toilet issue. Our plumbing here is a bit old but it has it's slow days. We have made certain improvements in that area and problems seem to have dwindled. We...

Columbia, Kentucky, United States
Reviewed 7 January 2015

Our women's college basketball team stayed here right before Christmas and had a wonderful experience. The rooms were very nice and the staff was fantastic. There are many restaurants close by and the hotel is located within a reasonable distance to many Florida attractions. We really enjoyed our stay and highly recommend it to anyone staying in the Lakeland area.

1Thank Steve B

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  • Pool
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Smoking rooms available
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
Official Description (provided by the hotel)
Whether you’re here to stay a night or a week, we can accommodate all of your needs. Not only do we have Executive Suites with Jacuzzi tubs, located steps away from our luxurious King size beds, but we also include couches with pull out sleepers, for that extra guest! You don’t have to worry about being able to keep in touch or catch up on news highlights with our complimentary high-speed internet connections and state of the art phone systems. Our goal here is to pamper your every need whether you are here for a business trip or a family get away! ... more   less 

Additional Information about Imperial Swan Lakeland

Address: 4141 S Florida Ave, Lakeland, FL 33813-1626 (Formerly Sheraton Inn Lakeland)
Region: United States > Florida > Central Florida > Lakeland
Price Range: €91 - €128 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Imperial Swan Lakeland 3*
Number of rooms: 168
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Also Known As:
Imperial Swan Lakeland Hotel Lakeland
Imperial Swan Hotel Lakeland
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Questions & Answers

Here's what travellers have asked, with answers from Imperial Swan Lakeland staff and other travellers.
3 questions
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11 months ago
Baldwin, New York
over a year ago

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Questions? Get answers from Imperial Swan Lakeland staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a suite which were on other side of the hotel, possibly quieter due to less traffic”
 of 5 bubbles syrusg2016, 13 Jun 2016 | Read review
“don't get a room over the lounge where the live band plays!”
 of 5 bubbles CAROL523, 6 Jun 2016 | Read review
“Ask for a suite”
  • Torn blankets
 of 5 bubbles stevenk379, 10 Feb 2016 | Read review
“Any room should be nice enough if you aren't near a high school basketball team.”
 of 5 bubbles cynthiamF6049RT, 31 Jan 2016 | Read review
“Don't go near this humid mess!”
 of 5 bubbles marksJ7566UY, 6 Sep 2015 | Read review
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