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Imperial Swan Lakeland

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Imperial Swan Lakeland
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161 Reviews from our TripAdvisor Community

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Showing 160: English reviews
Alexandria, Virginia
Reviewed 9 December 2016

I cannot say enough about how helpful the team at the Imperial Swan was in helping to plan and execute a corporate party for 300+ people. Rob Fredricks, Nick Benton, and the rest of there team consistently go above and beyond to take care of our every need. No detail is too small, and there is a reason we continue...

Thank TheRealKPG
Reviewed 8 October 2016

The Imperial Swan was very accommodating to our family during our recent stay during Hurricane Matthew. We really appreciated that you allowed us to bring our pets during this difficult time and were so welcoming to all of our team.

Thank debjen321
Reviewed 7 October 2016 via mobile

We had to evacuate due to Hurricane Mathew. The hotel staff was amazing!!! They truly seemed to care about our well-being. It was affordable, a good location, and had basic amenities. It's nothing fancy, but it's a place to lay your head. There is a pool and a hotel bar. They have a free basic breakfast. It did the trick...

Thank Jennifer Q
Reviewed 1 October 2016 via mobile

This is by far the worst hotel I have ever stayed in!!! The carpets in the halls were damp, the beds and chairs were soaked, and the fifth floor reeked of weed! We had to ask for a humidifier so the beds would dry out. The place seemed like they were more interested in their bar, than in the hotel...

Thank Tyler K
nickimperialswan, Director of Sales at Imperial Swan Lakeland, responded to this review

Tyler K, I would like to thank you for taking the time out to make a review on your stay. Like I stated before, we pride ourselves in being the best we can be and take ALL reviews seriously and as a learning tool to get better and improve in areas of wekaness. The hotel is older and as a...

Lakeland, Florida
Reviewed 27 September 2016 via mobile

This is by far one of the worse hotels I have ever stayed in. We checked in on a Friday, with our luggage and our dog. From the very beginning, Denise (a front desk employee) could not find our reservation, however, once she did we were checked in and were handed a room key to the third floor. Once we...

Thank JTommeraas
nickimperialswan, Director of Sales at Imperial Swan Lakeland, responded to this review

JTommeraas, I am truly sorry to see your review of your stay at our hotel. I would like to thank you though for bringing issues to our attention. Without this, we would have no ideda on the areas we can improve in. I am sorry for the smell of smoke and although we make sure guests know to only smoke...

Orlando, Florida
Reviewed 19 September 2016

stained box springs, soaked carpet near A/C unit, bugs in sink and crawling out of overflow drain. I would have left, but all other hotels were booked so asked for another room. Front desk manager said sorry and discounted the rate and put me in another room, but didn't seemed concerned about the issues. the last night I was there,...

Thank GodivaZ
nickimperialswan, Manager at Imperial Swan Lakeland, responded to this review

GodivaZ, I am sorry to hear about your recent experience with your stay. I have spoken to the Front Desk Manager Brad who said he certainly remembered you and recalls asking how your room you moved to was. I have verified that he even wrote up a report on the 1st room and it is out of service to make...

Reviewed 14 July 2016 via mobile

We have been hosting meetings at The Imperial Swan for years! They have always taken great care of us. Nick Benton does a great job of making sure the meet all of our needs! I would highly recommend hosting an event or party at The Swan.

Thank Thequeenjessica
Nick B, Manager at Imperial Swan Lakeland, responded to this review

Thequeenjessica, Thank you Jessica for your kind words! We always love working with you guys, it's OUR pleasure! See you next month.....

Ellesmere Port, United Kingdom
Reviewed 12 July 2016

I have stayed here for the last 3 years when I visit Lakeland for a hobby event. I have seen improvements in the 3 years - the hotel is basic and functional, however, it is good value compared to others in the area.

Thank Graham K
Nick B, Manager at Imperial Swan Lakeland, responded to this review

Graham K, Now that is the stuff we are proud to see! PROGRESS!! It all can't happen over night but as a customer who returns on a year to year basis and sees the hard work we are all putting in, THANK YOU!!! We look forward to the many new improvements you will see each time you return as well....

Jacksonville, Florida
Reviewed 12 July 2016

Stains all over the mattress boxsprings. Rust around bathroom door frame and light fixtures. Hair on bathroom floor. Stains on carpet and curtains. Sign stated that the hotel was undergoing renovations, however, it appeared that only hallways were being renovated. Peeling wallpaper, carpet stains in hallways. The bottom of the pool was crumbling apart. Stains on pool chairs. This hotel,...

Thank njdjax
Nick B, Manager at Imperial Swan Lakeland, responded to this review

njdjax, I am so sorry to see and hear about your experience. Sounds like you may have been on the 6th floor which is where a large part of complete renovation is taking place. There was a sign saying please excuse the mess but we understand your thoughts. During the summer, the pool stays so packed. There is a plan...

Reviewed 13 June 2016

I am pretty new to this but I thought why not promote when I receive great service? That is what me and my family got here this past weekend. I was in town for a huge family reunion and honestly I was a little nervous since reading some of the reviews. I was very happy. We had 3 rooms booked...

Thank Syrus G
Nick B, Manager at Imperial Swan Lakeland, responded to this review

Syrus G, Thank you so much for bringing your family here to stay with us! We are glad you had such a pleasant experience and glad to know we will see you again! If you have any other family members in town that ever need a room, you know where to send them! Have a great day sir and thank...

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  • Pool
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Smoking rooms available
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
Official Description (provided by the hotel)
Whether you’re here to stay a night or a week, we can accommodate all of your needs. Not only do we have Executive Suites with Jacuzzi tubs, located steps away from our luxurious King size beds, but we also include couches with pull out sleepers, for that extra guest! You don’t have to worry about being able to keep in touch or catch up on news highlights with our complimentary high-speed internet connections and state of the art phone systems. Our goal here is to pamper your every need whether you are here for a business trip or a family get away! ... more   less 

Additional Information about Imperial Swan Lakeland

Address: 4141 S Florida Ave, Lakeland, FL 33813-1626 (Formerly Sheraton Inn Lakeland)
Region: United States > Florida > Central Florida > Lakeland
Price Range: €92 - €129 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Imperial Swan Lakeland 3*
Number of rooms: 168
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Also Known As:
Imperial Swan Lakeland Hotel Lakeland
Imperial Swan Hotel Lakeland
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Questions & Answers

Here's what travellers have asked, with answers from Imperial Swan Lakeland staff and other travellers.
3 questions
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11 months ago
Baldwin, New York
over a year ago

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Questions? Get answers from Imperial Swan Lakeland staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a suite which were on other side of the hotel, possibly quieter due to less traffic”
 of 5 bubbles syrusg2016, 13 Jun 2016 | Read review
“don't get a room over the lounge where the live band plays!”
 of 5 bubbles CAROL523, 6 Jun 2016 | Read review
“Ask for a suite”
  • Torn blankets
 of 5 bubbles stevenk379, 10 Feb 2016 | Read review
“Any room should be nice enough if you aren't near a high school basketball team.”
 of 5 bubbles cynthiamF6049RT, 31 Jan 2016 | Read review
“Don't go near this humid mess!”
 of 5 bubbles marksJ7566UY, 6 Sep 2015 | Read review
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