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Imperial Swan Lakeland

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Imperial Swan Lakeland
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173 Reviews from our TripAdvisor Community

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Showing 172: English reviews
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Fort Walton Beach, FL
Reviewed 1 week ago

We stayed at the Imperial Swan for three nights, while attending a convention. We did receive a reduced convention rate for our King Suite room. First, the good: The suite was large and the bed comfortable, as well as having plentiful premium towels. The bad: Parking is difficult (you would have to view the situation to understand), the breakfast is...

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Thank DaChief
Orange Park, Florida
Reviewed 2 weeks ago

I stay at this hotel 4-5 times a year. In the past, Brad, has gotten me early check-in, around 10:30 am. Well, Brad is gone and Rosa is there. When I asked for early check-in she started quoting company policy. Obviously not what I wanted to hear. She had me sitting around until almost noon and then advised me that...

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Thank psint
nickimperialswan, Director of Sales at Imperial Swan Lakeland, responded to this review

Hello psint, I would like to say thank you for your Trip Advisor review and taking the time to do so. While I appreciate you saying the kind words about myself and Brad, I will say Rosa is great at her job and I am sorry you feel that way. I can verify that the charge you were "authorized" should...

A TripAdvisor Member
1 review
Reviewed 2 weeks ago via mobile

Me and 3 of my fellow pilots came down to this hotel and had a great stay. We fly down for the fly in and our original hotel had no more rooms. So we heard there were rooms available here. Now, we will officially be staying there each trip we make. It was very accommodating great location for fly in...

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Thank A TripAdvisor Member
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

Well, we hope you have flown home safely! We are very appreciative to the pilots who come in along with fans in general of the Sun N Fun event. It is always great for the city and the event is always top notch. We are glad to have made "new" friends for the future stays for the fly in. Glad...

A TripAdvisor Member
1 review
Reviewed 2 weeks ago via mobile

We come to the Imperial Swan yearly to set up our area at the Sun N Fun Fly In Expo and are never disappointed. I'll be honest. We were concerned over the recent reviews but were pleasantly surprised. We also saw that it looked better than it did the year prior. Our room was great, quiet, and comfortable. To me,...

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Thank A TripAdvisor Member
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

We always enjoy our Sun N Fun guests! I can't be more happy to hear someone review, reviews...haha. We take them all serious, joking aside. I have been here 4 years and can say it has been a gradual reno, but also a positive one too. We continue to do upgrades and there is still work to be done but...

Reviewed 4 weeks ago via mobile

Rented a room with two Queen beds, four people! In the restroom we're 3 towels 2 wash clothes and 1 hand towel! Comforter on one bed was soiled and ripped! Called for more towels and new comforter. Got another old comforter with no duvet! Had to go downstairs for the towels! Went out and came back there was an old...

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1Thank Sherri O
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

Sherri O, Thank you for your time to review your stay, we truly appreciate it. It is standard policy to provide 2 of each per room, but with 4 in the room, THAT should've been standard amount for the duration of YOUR stay. This will be directed to our GM and handled as well. If I remember correctly, it was...

Reviewed 4 weeks ago via mobile

Terrible would not stay there again. We had two different rooms phone didn't work in either room. Carpeting in the hall was filthy, there was gum on our lamp shade. We were with a group and requested to be on the same floor and we were all over the place. I was lied to by the staff and my husband...

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2Thank Mary F
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

Hello Mary F, I want to start off by saying we appreciate your review on your recent stay with the large Square Dancing Convention. I recall working with Randy Poole on his "after hours" events on our 7th floor. I would like to say that I apologize for the phone not working. We are in the process of ending our...

Kentucky
Reviewed 14 March 2017

The rooms were clean however the rugs in the hallway were disgustingly stained. Also the exercise room was filthy and most of the equipment was broken and they only had a 45lb dumb bell but had a rack for a lot more. The sauna was also disgusting. Their continental breakfast was a joke. No yogurt, eggs, sausage, bread or donuts....

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Thank trollgirl
nickimperialswan, Director of Sales at Imperial Swan Lakeland, responded to this review

Hello trollgirl, First off, thank you for taking the time out of your day to review your stay with us :-) We truly appreciate it. I am pleased to see that you enjoyed your room and although I agree and know the area you are speaking of (off the elevators) that we have just recently been approved for over a...

St. Petersburg, Florida
Reviewed 13 March 2017

I normally wouldn't leave a review, but this has to be noted. Let me begin so everyone knows that this isn't bogus, that Jeff the guy who works at the front desk was amazing and very great to work with. I also called the GM to let him know how well Jeff did. As far as my disputed claim, my...

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1Thank ddt4three
nickimperialswan, Director of Sales at Imperial Swan Lakeland, responded to this review

ddt4three, I am happy to know that "Jeff" took care of you but I believe you mean Jack. White haired gentleman. I will make sure to speak to all parties here to see what we can do for you. I can understand your frustration on this as $100 is a lot of money...to anyone. I will make sure to get...

Lakeland, Florida
Reviewed 20 February 2017

Visited the bar area for a friend's birthday celebration. The overwhelming odor of mold and mildew will take your breath away. The entire place is dirty and disgusting. The lobby restroom (shared with the bar), was out of soap, everything was dirty, falling apart and does not meet minimum accessibility standards. Only saving grace was the music and DJ. I...

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1Thank Gatorgal1998
nickimperialswan, Director of Sales at Imperial Swan Lakeland, responded to this review

Hello Gatorgal1998, This looks to be a review of our on-site Sports Bar Jimmy D's. I will make sure to pass this info on to the bar owner and make sure that he handles your response with his employees and make sure no one else feels the way you do. We love the bar patrons and many have a great...

Orlando, Florida
Reviewed 18 February 2017 via mobile

I don't see any renovation. Cracked flooring, old carpet old wall paper, nasty. The maid service is terrible, the front desk staff is rude. Party music played all night, it was like trying to sleep in a drum. We were booked here by our client but we checked out after the first night.

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1Thank K K
nickimperialswan, Director of Sales at Imperial Swan Lakeland, responded to this review

K K, I am sorry to hear about your recent stay here with us. I can assure you that as an employee of over 4 years now, there has been plenty of renovation and currently we are redoing the entire pool area along with the 4th floor. I am the manager of Banquet Sales and if you were staying below...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Smoking rooms available
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
Official Description (provided by the hotel)
Whether you’re here to stay a night or a week, we can accommodate all of your needs. Not only do we have Executive Suites with Jacuzzi tubs, located steps away from our luxurious King size beds, but we also include couches with pull out sleepers, for that extra guest! You don’t have to worry about being able to keep in touch or catch up on news highlights with our complimentary high-speed internet connections and state of the art phone systems. Our goal here is to pamper your every need whether you are here for a business trip or a family get away! ... more   less 

Additional Information about Imperial Swan Lakeland

Address: 4141 S Florida Ave, Lakeland, FL 33813-1626 (Formerly Sheraton Inn Lakeland)
Region: United States > Florida > Central Florida > Lakeland
Price Range: €103 - €163 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Imperial Swan Lakeland 3*
Number of rooms: 168
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Also Known As:
Imperial Swan Lakeland Hotel Lakeland
Imperial Swan Hotel Lakeland
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Questions & Answers

Here's what travellers have asked, with answers from Imperial Swan Lakeland staff and other travellers.
3 questions
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over a year ago
Baldwin, New York
over a year ago

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Questions? Get answers from Imperial Swan Lakeland staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Suites are the only choice, regular rooms will bring real disappointment”
DaChief, 17 Apr 2017 | Read review
“Hotel is old but pretty well maintained and clean. Service at the front desk is horrible.”
psint, 10 Apr 2017 | Read review
“We had a suite which were on other side of the hotel, possibly quieter due to less traffic”
syrusg2016, 13 Jun 2016 | Read review
“don't get a room over the lounge where the live band plays!”
CAROL523, 6 Jun 2016 | Read review
“Ask for a suite”
  • Torn blankets
stevenk379, 10 Feb 2016 | Read review
5 of 5