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The Westin Lake Mary

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Traveller (137)
Room & Suite (56)
Pool & Beach (12)
Overview
  • Excellent59%
  • Very good25%
  • Average9%
  • Poor4%
  • Terrible3%
Travellers talk about
“heavenly bed”(19 reviews)
“the club lounge”(15 reviews)
AMENITIES
Free Wifi
Free Parking
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
4 Star accommodation
All hotel details
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Rooms
3 Sep4 Sep
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (729)
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710 results
Traveller rating
409
178
69
32
22
Traveller type
Time of year
LanguageEnglish
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409
178
69
32
22
Show reviews that mention
All reviewsshula's restaurantheavenly bedthe club loungefront deskexecutive floorbeautiful hotelmovie theaterbars and restaurantsnorth orlandominute drivebusiness travelerbusiness triplate checkmini fridgebusiness centersoccer tournamentpool and hot tub
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1 - 5 of 710 reviews
Reviewed 4 days ago via mobile

Have stayed at the Lake Mary Westin a couple of times for business. The hotel is always clean, the rooms are modern and inviting, and the bathrooms are large. The staff are some of the friendliest I've encountered even remembering my name. There is a...More

Thank Nathan B
Reviewed 4 weeks ago via mobile

Overall the hotel was very nice. Rooms just a little larger than standard. Very nice size bathroom. What put this place over the top was the desk staff. All of them very nice nice and professional and always addressed me by name even 2 mornings...More

Thank dchorton
Response from Kim K, Assistant General Manager at The Westin Lake MaryResponded 3 weeks ago

Dear dchorton, Thank you for staying with us and for sharing your feedback. We are glad that you enjoyed your stay and hope to have you as our guest again in the near future!

Reviewed 4 weeks ago

The Westin is a beautiful hotel. I stayed for an evening and was able to leave my car in the parking lot for the week. Byron at the front desk arranged this for me. When I returned back to the Orlando Sanford Airport at 9:00...More

Thank tlynntex
Response from Kim K, Assistant General Manager at The Westin Lake MaryResponded 4 weeks ago

Dear tlynntex, I am so happy to know that you enjoyed your stay with us and that our Associates were friendly and helpful. Our number one goal is to provide our guests with only excellent service. We hope to have another opportunity to have you...More

Reviewed 14 July 2018 via mobile

I had a great experience at this hotel. Last minute booking. Super friendly staff.. Great location, room service 24/7 .. Clean and spacious.. Shower was large..Great bedding, super comfortable. I’ll definitely book again .

Thank melanistew
Response from Kim K, Assistant General Manager at The Westin Lake MaryResponded 4 weeks ago

Dear melanistew, Thank you for staying with us and sharing your feedback. We are so happy you enjoyed your visit and we hope to see you again in the near future!

Reviewed 24 June 2018 via mobile

Checked in without any issues and got to my room (4th Floor) and had to jump on a conference call. As I sat there I realized that the room smelled like urine. After I finished my call I called the front desk and they moved...More

1  Thank Lynn B
Response from Kim K, Assistant General Manager at The Westin Lake MaryResponded 25 June 2018

Dear Lynn B, We appreciate you staying with us and sharing your feedback. I am so very sorry that this is the experience you had and it is truly unacceptable. I will be sharing your comments with our Executive Housekeeper and we will resolve this...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free Parking
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Pets Allowed ( Dog / Pet Friendly )
Room Service
Free Parking
Business Centre with Internet Access
Shuttle Bus Service
Wheelchair Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Outdoor pool
Details
Price range
US$145 - US$199 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Romantic Hotel in Lake Mary
#6 Family Hotel in Lake Mary
#7 Business Hotel in Lake Mary
Room types
Non-Smoking Rooms, Family Rooms, Suites
Details
Price range
US$145 - US$199 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Romantic Hotel in Lake Mary
#6 Family Hotel in Lake Mary
#7 Business Hotel in Lake Mary
Room types
Non-Smoking Rooms, Family Rooms, Suites
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Traveller (137)
Room & Suite (56)
Pool & Beach (12)
Dining (4)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
mrscharvazquez
2 August 2018|
Answer
Response from dchorton | Reviewed this property |
usually the debit card will hold the entire amount of your stay. Hotels usually have a placard that says what happens with debit cards, but it is up to your bank, not the hotel.
-1
Votes
Sandra H
24 November 2017|
Answer
Response from David M | Reviewed this property |
Cancellations are non-refundable; if cancellation takes place, guests forfeit total room charge plus tax.
1
Vote
Hunterd59
2 October 2016|
AnswerShow all 3 answers
Response from Tom P | Reviewed this property |
It's close enough where I would want to stay at the Westin Lake Mary. Easy drive even in rush hour.
0
Votes
Room Tips
"Have not had a bad room. Concierge floor available."
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"Ask for a floor where there are NO PETS!!!"
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"High floors are best. Ask to be on the side away from McDonald's it's noisy early AM."
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"Choose a higher floor"
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