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This is my 1st time at a Gaylord Property, my first surprised was to see that this is a Marriott property, started good. Now, the experience at the check in was really nice. Shea take care of me and really went the extra mile to...More
We were visiting for a national dance competition with lots of teenagers.Food was very expensive!! All the restaurants were geared around adults. We ordered Uber Eats the whole trip. Water slides closed at 5pm. This may not have been the best pick for a dance...More
1 Thank Beaches259
Response from GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention CenterResponded yesterday
Thank you for sharing your feedback. We are sorry for your dissatisfaction with your experience and have shared your comments with all necessary departments for review. Thank you again for sharing your experience.
I'd never been to a Gaylord hotel and was I pleasantly surprised! They have a 'consider it done' button on their room phones: it is like having a personal concierge. The conference food and service during sessions and breakfasts was superior (staff seem genuinely nice...More
A very nice hotel with a really attentive staff. Restaurants were just adequate and the prices were very high. If not for a convention, I would stay elsewhere. This seems to be the Gaylord theme. Good staff, nice rooms and high priced eating.
We stayed here while in town for a convention. The hotel was very clean, we were treated kindly, and the staff that had to feed 2,000 of us every morning in one of the ballrooms was exceptional. Well kept grounds inside, as well.