Great surroundings but struggling with the customer service. We are in the second week of our two week stay in a 5 bed villa. After a phone call when we arrived the pool was cleaned. We then had to have the guys out to fix the AC which they did in 48hrs. The internal cleaning was adequate despite the stray hairs we found on the bathroom floors. It appears we have ants in the kitchen although we have seen a few bug killing vans on the resort so maybe that’s just an ongoing issue. The outside barbecue station was/ is dirty. The cleaners have been out and made a poor job of cleaning it. I have been advised by customer services that despite being asked to come back and finish the job they are refusing. The surrounding BBQ area is unhygienic. I have cleaned some of it so at least the controls can be touched. The pool pump / filter stopped working four days ago. We are waiting for someone to come and turn it back on. We payed extra to have it heated. It’s easily 10 degrees below the temp their literature says it should be. This was mentioned to customer services before Hurricane Ian came and dumped in the pool. We have stayed here before and also at the Sheraton Vistana. It’s a long haul from the U.K. I don’t expect so many issues or have to spend so much time and effort getting them resolved. We love Florida and the US in general but we won’t be back to the Reunion Resort.…
We had a 3 bed 3 bath unit and were in the room about half of time working. We had an awesome, quiet room with plenty of space for two to work but did get out to play golf and have some fun too. The Grounds, Room, Staff, Housekeeping, Golf Courses, Restaurants, are all great. We will be back :)
I have stayed here several times over the year. The grande hotel, villas, and houses are amazing to stay in. They are always very clean and staff is extremely accommodating! Love the pool and the food is always spectacular!!
We stayed in a 3 bedroom 3 bathroom condo. The condo itself was very large, we loved the extra space. Wifi at the resort was good, kids could check school work when we got home and I could check emails and work once we got home. Full kitchen, stocked with essentials we only at breakfast in the room. Close proximity to Walt DIsney World and Universal Studios, we did all the parks. Restaurants and grocery stores near by. Overall the resort was well maintained, very clean, gated community. Would highly recommend staying here
This Resort offers many amenities for both Adults and Children, Couples and families. We liked that it was close to Disney, but not on Disney. The rooms are clean and spacious. They have multiple pools. Golf, minuture golf, tennis courts, bocci courts, a waterpark, many restaurants and more. My family and I have enjoyed our stay here twice this year, in April and September
Our first trip to Florida with an RCI Exchange. We we're excited however that passed quickly. I had asked for a unit with view. Our view was of a big tree right in front of our balcony and the edge of a sandpit or something. The view out of the south facing windows was terrible as well. The windows were to dirty to see out of. We went back to checkin (which took an hour or so because they were more concerned with us scheduling a survey tour or something during our vacation) but still went back and asked for another unit. They said they only had one more available on the exchange program. Pretty sure they give the nicer units to Wyndham owners. Had to wait for it to be cleaned. It had a better view but there were stains on the carpets, stuff spilled on furniture, little kids fingerprints on mirrors, the units are outdated. We had blue and white curtains and avocado green headboard, so ugly. The blinds in the the other two bedrooms didn't work to keep out the light. They were sagging. We had no hot water, had to call several times and it still didn't get fixed. Pretty sure the water heater was going out. Bad lighting in the bathrooms, and the light in the master bath toilet room was not working. No remote for the DVD player. We ended up going and buying a ROKU stick. They brought a remote but it didn't work. Beds and pillows were very comfortable. Waterpark was pretty nice. Couldn't get ahold of anyone to minature golf. We will stay elsewhere next time in Florida.…
The room was wonderful. Comfortable clean beds, nice furnishings, flat-screen TVs in every room, and fast WiFi. The elevator looked like it had more than a fair share of wear and tear. It also creaked a lot as we ascended. But everything else was really nice. The concierge closes at 1pm which can be inconvenient if you are trying to book show tickets in the afternoon for the same evening. But work around that. At least you have a concierge.
Very nice three bedroom units with plenty of space for the whole family. Nearby to major area attractions. Waterpark and several pools to choose from on a sunny day. Adequately appointed suites meeting most kitchen related needs. Very friendly staff, especially the gate guards.
Courses were beautiful. Probably the best greens I have ever played on. Hotel was great. Any and every accommodation a hotel can offer was on site. I highly recommend this place if you like golf. Don't play golf on check out day cause it won't allow you enough time to get done unless you get the first couple tee times.
Stayed in 3bed/3bath villa for the week! everything about the stay was AWESOME! We were in walking distance of the waterpark. loved the lazy river. they could use a few more tubes, other than that that awesome stay. EVERYTHING is close to this community!!