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Westgate Town Center Resort & Spa

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Westgate Town Center Resort & Spa
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1,030 Reviews from our TripAdvisor Community

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There are newer reviews for Westgate Town Center Resort & Spa
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Showing 944: English reviews
Pasadena, Maryland
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 23 February 2016

After standing in a 45 min line to check in that was in a huge area that was very loud and chaotic , we were taken to a room to find out it was already occupied. Back to front desk area and into the chaos again. Next room was vacant but did not have a stove or a w/d so... More 

Helpful?
5 Thank PleasedGuest2014
WestgateGuestRels, Guest Relations Manager at Westgate Town Center Resort & Spa, responded to this review

Thank you for letting us know about your experience. It was a disappointment to read that you did not fully enjoy your stay due to the issues you may have experienced. Please rest assured that this is not a typical experience at our property and we have already addressed the issues with our management team. Regarding the issues with the... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 February 2016 via mobile

Checking in tomorrow. I booked a condo off of Hotwire, as I am a single mom on a budget & will need to do some cooking while on vacation. I have already been advised that even though there are condos available they plan to put me in a room with a microwave & mini fridge... This is not what I... More 

Helpful?
3 Thank Penny W
WestgateGuestRels, Guest Relations Manager at Westgate Town Center Resort & Spa, responded to this review

Thank you for review. Westgate Resorts is proud to work with many different booking companies. Please know that each of these companies have the availability of booking the amount of units allotted to them in order to fulfill each guest’s needs. If at the time of booking you booked a studio unit, then they do not include a stove or... More 

Travellers are raving about these Kissimmee hotels

Rochester, New York
Level Contributor
50 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 22 February 2016

I will start off by saying, The check-in at the resort was slow and aggravating. However that is the only negative we have. They are upfront about the daily resort fees and the condo's are great. We have 2 kids and the water park is worth the extra fee. The staff was great and most of the bartenders were quick... More 

Helpful?
2 Thank Java2014
WestgateGuestRels, Guest Relations Manager at Westgate Town Center Resort & Spa, responded to this review

Thank you for taking the time to review our property. By sharing your likes and dislikes we are able to know when and where improvements can and need to be made in order to provide the best vacation experience possible for our guests. We are happy to hear that although you may have experienced some issues upon arrival, the rest... More 

Palmetto, Florida
Level Contributor
44 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 21 February 2016

The main lobby area was mass chaos, absolutely mobbed and a long check-in line. The line did move fairly quickly, as there were many desk clerks. I'd say out of the 40-45 minutes it took us to check in (?!) only 15 of those minutes were waiting on the line. I have no idea what took so long to actually... More 

Helpful?
3 Thank Michelle K
WestgateGuestRels, Guest Relations Manager at Westgate Town Center Resort & Spa, responded to this review

Thank you for sharing your experience with us. It is unfortunate to hear about the issues you may have experienced during check-in. We understand that your time is valuable and we will continue to work with our partners to assist in a smoother process. Our goal is to provide you with an experience that exceeds your expectations. We hope that... More 

Bridgeton, New Jersey
1 review
Reviewed 18 February 2016

We have been owners at Westgate since 1996. At first, our unit was always clean, mostly carpeted, and over all, the cleanliness and plush factor was very nice. We got a can of cookies, champaign, and generally made to feel we were important. In the years since, our unit has not been kept to the standards of 1996. About 4... More 

Helpful?
Thank Glenn L
WestgateGuestRels, Guest Relations Manager at Westgate Town Center Resort & Spa, responded to this review

Thank you for your sharing your experience with us. We appreciate all feedback received from our owners and guests as it allows us to identify if there is need for improvement in any area of our service, products, or facilities. It is unfortunate to hear that we were unable to meet your expectations during your last visit. The comfort of... More 

Mississauga, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 February 2016

Every thing you will read about this resort good and bad is true. We traveled on an exchange through interval. All the pictures and every thing looked great. Check in went well. Before we knew it though we had paid $20 deposit and agreed to a presentation just to get a meal card and a very card. Ok my bad... More 

Helpful?
2 Thank Canadian1521
WestgateGuestRels, Guest Relations Manager at Westgate Town Center Resort & Spa, responded to this review

Thank you for taking the time to share your thoughts. Providing our guests with the best possible hospitality and service has always been our mission. It is unfortunate to hear about the issues you may have experienced with your unit but, we are pleased to hear our staff was able to address them promptly. Being a timeshare resort, we offer... More 

Pittsburgh
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 February 2016

We are owners at Westgate. We arrived last week also and while the weather was cool, around 68-72 each day, the sun was warm enough to lay at the pool and the heated pool was not cold at all. The new water park is very nice also. They are building new units now and also adding a couple of restaurants.... More 

Helpful?
Thank phils82
WestgateGuestRels, Guest Relations Manager at Westgate Town Center Resort & Spa, responded to this review

Thank you for your candid feedback regarding your stay with us. We are always pleased to hear when our beautiful facilities and our courteous staff were able to provide you with an excellent vacation. It is true that our resorts are heading to peak season and that they are busier than usual, however; we do everything in our power to... More 

Orillia, Canada
Level Contributor
133 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 17 February 2016

We are owners abut hadn`t been to this location for a few years. The addition of the waterpark is GREAT for all!! Well planned with food and bar ammenities. The changes to the marketplace and to the fitness area mean that you are well cared for and can get what you need on site.

Helpful?
1 Thank CHIP G
WestgateGuestRels, Guest Relations Manager at Westgate Town Center Resort & Spa, responded to this review

Thank you for sharing your experience with us. It is always a delight to hear this kind of feedback from our guests. We are so pleased to hear how much you enjoyed all the updates we have made and of course our newest addition Ship Wreck Island Water Park. We hope you will visit us more often! Allie More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 February 2016 via mobile

Stayed here on for a week, 4th time in 4 years. Service was acceptable, water park was very nice addition and everything was generally good overall. Weather was unfortunately cold for the whole week (out of anyone's control), so there was a lot of hanging around in our deluxe villa. Being from Canada and with 3 children in this day... More 

Helpful?
Thank Andrew G
WestgateGuestRels, Guest Relations Manager at Westgate Town Center Resort & Spa, responded to this review

Thank you for returning to our Westgate Town Center Resort & Spa. We are delighted to see that you were pleased with our service and our water park. We hope that our resort staff was able to assist regarding your Wi-Fi connectivity concerns. We desire to provide the utmost best for all of our guests and owners. Your comments will... More 

Rochester
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 16 February 2016

We have been timeshare owners for over 20 years. We decided to go to the promotional breakfast to learn about updates in the timeshare world. We were very clear from the beginning of our intent. The salesman assured us, he'd only take 45 minutes of our time vs. the 90 minutes that we agreed upon. Two hours later, we were... More 

Helpful?
5 Thank coldoneminesota
WestgateGuestRels, Guest Relations Manager at Westgate Town Center Resort & Spa, responded to this review

Thank you for taking the time to share your review with us. We are so overjoyed to read that you have been owners with us for so many years. Please be advised that the presentation is completely optional to our owners and guests, with the exception of those who are traveling under a special promotion. It is never our intention... More 

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Spacious Villas with All the Comforts of Home Westgate Town Center Resort & Spa in Kissimmee, Florida, provides guests all the comforts of a fully furnished home with accommodations ranging from studios to spacious four-bedroom villas, all within minutes of Orlando's world-famous theme parks and attractions. With a variety of onsite amenities and dining options, your vacation is waiting at Westgate Town Center! ... more   less 

Additional Information about Westgate Town Center Resort & Spa

Address: 7700 Westgate Blvd, Kissimmee, FL 34747-4630
Region: United States > Florida > Central Florida > Kissimmee
Price Range: €96 - €179 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Westgate Town Center Resort & Spa 3.5*
Number of rooms: 1100
Reservation Options:
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Also Known As:
Westgate Town Hotel Kissimmee
Westgate Town Center Resort & Spa Kissimmee, Florida
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Questions & Answers

Here's what travellers have asked, with answers from Westgate Town Center Resort & Spa staff and other travellers.
104 questions
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Questions? Get answers from Westgate Town Center Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher floors, away from the water park or pools unless you don't mind the noise”
  • master bathroom toilet
  • kitchen area with dining bar
  • master bath double sink
  • master bedroom
  • part of the waterpark
  • master bathroom shower
 of 5 bubbles rocyomama, 3 Dec 2016 | Read review
“building 6200 very quiet and away from everything”
 of 5 bubbles jbraun23, 1 Dec 2016 | Read review
“Check it out first. Am I guaranteed a quiet, secure, clean, modern, large room with free parking?”
 of 5 bubbles beharrel, 18 Nov 2016 | Read review
“Rooms with a view of the Lake. Not ground floor due to level of noise ie: car doors, cleaning staff shouting at 7:00am.”
 of 5 bubbles Loyallou, 16 Nov 2016 | Read review
“Choose the higher floors, quietier and away from pool area, beautiful view of the Lake”
 of 5 bubbles aaronj541, 6 Nov 2016 | Read review
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