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Westgate Town Center Resort & Spa

AMOMAUS$91*
View Deal
14/05/2017 15/05/2017
1 room 2 adults 0 children
US$148*
US$91*
Great Deal
US$148*
US$136*
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Westgate Town Center Resort & Spa
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1,181 Reviews from our TripAdvisor Community

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Reviewed 2 days ago NEWvia mobile

I saw Mr. Hernandez in the welcome center picking up Lego blocks after children were done playing with them. I asked him how many times a day he did that. His response was that it was his pleasure to ensure that children were able to enjoy themselves. The conversation continued and we found out that we both enjoyed the same...

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Helpful?
Thank Sammy O
Reviewed 2 days ago NEWvia mobile

We were gifted a 3 day 2 night stay requiring us to attend a sales presentation. Since we were driving from so far away, we paid for an additional night up front. We checked in and were placed in a room that had a nice layout with a balcony, but was decorated back in the early 90's. Before nightfall, I...

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Helpful?
Thank Naja M
Hudson, Florida
Reviewed 3 days ago NEW

Got there at 4pm for check-in, Resort boasts amenities, however they all close 5-5:30, except the pool. So if you want to do anything you'll have to leave the resort to have any fun. Next the free shuttle service they advertise only takes you to 1 park, Epcot. Our time was 12 noon and we HAD to come back at...

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Helpful?
Thank Monica Z
WestgateGuestRels, Guest Relations Manager at Westgate Town Center Resort & Spa, responded to this review

Thank you for sharing your experience with us. Our main goal is to exceed our guests' expectations and we regret that we fell short during your stay. We will share your comments with our management as we are always looking for areas to improve. We certainly hope you will allow us another opportunity in the future to meet and exceed...

Reviewed 4 days ago NEWvia mobile

I booked this hotel with hopes to have a nice mini vacation with my boyfriend but the second room i got put in had German roaches in the room and when the desk was called they told me they would have pest control come in Am.. they never came and the roaches never left... they seemed unconcerned about the problem...

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Helpful?
Thank KRalabate
WestgateGuestRels, Guest Relations Manager at Westgate Town Center Resort & Spa, responded to this review

Thank you for taking the time to post your comments. We appreciate your feedback and sincerely apologize that we failed to meet your expectations. We know how many choices you have when staying in this city and we are glad you chose our facility. We always try to provide our guests with a valuable stay and we will share your...

Calgary, Canada
Reviewed 1 week ago via mobile

We needed a one night stay at the end of a cruise. Due to traffic and other late activities we got to the resort at 1:30am. We were assigned a room on the 6th floor of a building with no elevator (out of service) and a hide a bed that was almost not useable. Mattress was pathetically paper thin, lumpy,...

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Helpful?
Thank madcarcoop
WestgateGuestRels, Guest Relations Manager at Westgate Town Center Resort & Spa, responded to this review

Please accept our most sincere apologies for the circumstances you encountered during your recent stay with us. We take pride in our service and strive to reach perfection so your experience was certainly the exception and not normal. We certainly appreciate the feedback as it is most important to us and helps us to ensure future stays are more comfortable....

Reviewed 1 week ago via mobile

Just received "OUTSTANDING" service from the bartender "KAROL"!! I'm in the Navy usually serving my Country but it's nice to come back home and receive excellent service!! Thank you Karol and the Westgate Towncenter staff!!

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Helpful?
Thank norman S
Reviewed 1 week ago

We had a wonderful time staying in the Westgate Town Center with our 3 recently married children and their spouses. The layout of the 4 bedroom unit in which we stayed was perfect for each of the couples and us to enjoy our privacy. We can't say enough about the excellent front desk staff who went above and beyond what...

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Helpful?
1Thank Jennifer S
Reviewed 1 week ago via mobile

My first day was awesome. Easy check in and they didn't even give me a problem for coming in a little early like most places and I really loved that especially after being on the road with the kids. The customer service is also phenomenal. Everything is clean and the amenities are wonderful. I will stay here again next I...

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Helpful?
Thank Lexy S
Frederick, Maryland
Reviewed 1 week ago via mobile

I was extremely nervous after booking this resort as I had read so many bad reviews. We booked through bookvip to get a cheap rate by listening to their timeshare speech. First of all..God bless these people that work here. There were so many angry people..so many that were being very nasty. Upset because they were charged room tax, or...

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Helpful?
1Thank cbro3
Philadelphia, Pennsylvania
Reviewed 1 week ago

We did not have a good experience at this resort. The amenities all cost money each time you want to use them (even the gym!) unless you are a time share owner. The rooms were very outdated but spacious. The housekeeping was a joke - they came in and took the towels away but didn't replace them and never actually...

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Helpful?
Thank alison303
WestgateGuestRels, Guest Relations Manager at Westgate Town Center Resort & Spa, responded to this review

Thank you for your review. We apologize for the issues you experienced during your stay and for any inconveniences they may have caused. We have taken note of each matter you have had and will pass them on to the appropriate members of our staff. Thank you for bringing these issues to our attention. Guest satisfaction is out top priority...

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free Internet
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Spacious Villas with All the Comforts of Home Westgate Town Center Resort & Spa in Kissimmee, Florida, provides guests all the comforts of a fully furnished home with accommodations ranging from studios to spacious four-bedroom villas, all within minutes of Orlando's world-famous theme parks and attractions. With a variety of onsite amenities and dining options, your vacation is waiting at Westgate Town Center! ... more   less 

Additional Information about Westgate Town Center Resort & Spa

Address: 7700 Westgate Blvd, Kissimmee, FL 34747-4630
Region: United States > Florida > Central Florida > Kissimmee
Price Range: €80 - €271 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Westgate Town Center Resort & Spa 3.5*
Number of rooms: 1100
Reservation Options:
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Also Known As:
Westgate Town Hotel Kissimmee
Westgate Town Center Resort & Spa Kissimmee, Florida
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Questions & Answers

Here's what travellers have asked, with answers from Westgate Town Center Resort & Spa staff and other travellers.
126 questions
Ask a question
Alvin, Texas
WestgateGuestRels Orlando, Florida Property representative
Helpful answer
3
Votes
Not as helpful

You can certainly see the Disney Fireworks from our property. You can request for the 5800, 5500, 5600 or 6000 building. :)

over a year ago
1 month ago
WestgateGuestRels Orlando, Florida Property representative
Helpful answer
0
Votes
Not as helpful

Hi Joan,

thank you for sharing your question with us. Yes, we do offer complimentary shuttle service to Disney, Universal Studios and Seaworld.

Please be sure to inquire with our front desk regarding available arrival and departure times for this service at 407-239-0510 EXT.0

Luna

4 days ago
Wilmington, Delaware
WestgateGuestRels Orlando, Florida Property representative
Helpful answer
0
Votes
Not as helpful

First we would like to thank you for reaching out to us with your concerns via TripAdvisor.

We understand your apprehension however; please know that most negative reviews are written at the height of frustration and everyone has a different opinion. We encourage you to visit our resort in order to form your own opinion based on your experience with us.

While special request such as the one for a newer unit can be placed on your reservation, it is not guaranteed. But, rest assured that we will do our very best to accommodate your request as your satisfaction is our main goal.

We appreciate you allowing us the opportunity to answer your questions and hopefully ease your mind. If you have any other questions or concerns, please feel free to ask.

We look forward to seeing you next June.

Sincerely,

Katrina

over a year ago
Elkhart, Indiana
WestgateGuestRels Orlando, Florida Property representative
Helpful answer
1
Vote
Not as helpful

Our resort is continuously working on updates to its unit. You can certainly request a specific building, but; please keep in mind requests are not guaranteed. We will certainly tried to do the best to accommodate you.

5 months ago
Port Richey, Florida, United States
WestgateGuestRels Orlando, Florida Property representative
Helpful answer
0
Votes
Not as helpful

Please know not everyone has a negative experience and if our guests do encounter issues, we definitely strive hard to change any experience around for them. We hope to see you soon!

Best Regards,

Lissy

over a year ago

See all questions (126)

Questions? Get answers from Westgate Town Center Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“if you stay here don't stay in Building 5000......”
T7628VSroberth, 18 Apr 2017 | Read review
“The upper floors of the 5800 building offer great views of the Disney park fireworks every night!”
ccandlsn, 17 Apr 2017 | Read review
“2 bedroom suites with full kitchen best”
Trevorbriscoe, 10 Apr 2017 | Read review
“We stayed in the 5200 building, the rooms were updated and well kept!”
courtneym960, 6 Apr 2017 | Read review
“If you can get into buildings 4000-6000. They are the newest.”
fam905, 28 Mar 2017 | Read review
5 of 5
AMOMA
US$91* /night
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Booking.comUS$148
Vacatia.comUS$136
TravelocityUS$135
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Prices are for 1 room, 2 adults
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