The nastiest hotel I have ever visited. The room was nasty with the floor all sticky. The exterior of the hotel looked dirty and outdated. The bathtub was full of hair and The pool was old and dirty. Stay away from here. Pictures don’t make any justice on how horrible the hotel is.
We've stayed at this resort many times over the years. We are not owners but exchanged through RCI. Resort staff always great. We did have an issue with our 3BR unit. There was construction in a nearby building. The exhaust fumes from the trucks made it necessary to change our unit due to severe allergies of our granddaughter. A resort services manager named Ryan G (known as Gamble) assisted us. He was very professional and understanding. This is one of the best resorts in the Orlando area.
This trip to the US was the first in a few years. The overall site was well tended and clear. Our accomodation was a two bedroom and provided more than enough space to feel rested, they were all well supplied to enough you to operate unsupported, washer / driers were excellent. All the pools were well tended as well as all the green areas. Only one issue was on the day of check in I had deposited two weeks so on arrival wanted my accomodation set for the two weeks, i felt the operative just wanted to move me on and told me to come back after year one, she also failed to give me any other pertinent information - I think the word is lazy. Next morning I went back to reception and got greeted by an amazing young lady who could not do enough. She addressed all my concerns straight away, time to holiday. Just shows you how one lazy person can ruin first impressions. All my family enjoyed our time at the vacation club. Peaceful, calm and tranquile.…
The resort is absolutely beautiful, the grounds are well taken care of there are so many pools and hot tubs, golf courses playgrounds, putt putt five restaurants entertainment Everywhere we went the staff was absolutely wonderful very accommodating we were a party of 12 with two villas one in the north one in the West Village We will definitely return and recommend to everyone
The resort staff was professional, friendly and helpful. We were located in West Village. The resort is very large with numerous pools. Excellent shuttle service around resort and Marketplace stores on resort are well stocked. Breezes restaurant and the Italian restaurant on resort grounds had excellent food. Arcade and fun amenities for kids. We watched Gatorland show and made a build a bear octopus. The only down side was the last 2 nights of our stay kids left alone above us until 1 am racing kitchen chairs on tile floor and jumping off beds. I would stay here again but ask for top floor or villa without anyone above us. The grounds are beautiful and pools are crystal clear water.
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