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Hilton Garden Inn Key West - The Keys Collection

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Traveller (156)
Room & Suite (74)
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Overview
  • Excellent45%
  • Very good29%
  • Average15%
  • Poor7%
  • Terrible4%
Travellers talk about
“pool bar”(35 reviews)
“busy road”(11 reviews)
“shuttle service”(23 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
Offers from Hilton Garden Inn Key West - The Keys Collection
Special Offer: Key West, Up To 20% Off!
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Offers from Hilton Garden Inn Key West - The Keys Collection
Special Offer: Key West, Up To 20% Off!
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (747)
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Traveller rating
297
171
101
54
32
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297
171
101
54
32
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All reviewspool barbusy roadshuttle serviceold townshuttle busper dayconcierge deskclean roomsduval streetgreat place to staygreat poolhot tubfree breakfastpropertykeysrooseveltbartender
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1 - 5 of 655 reviews
Reviewed 2 days ago

I have photographs of the cinderblocks that were placed under our bed to hold them up which is what we slept on - The room smelled so bad and was so musty and dirty my allergies were killing me my body is aching - The...More

Review collected in partnership with Hilton Garden Inn
Thank kelly33992018
Hotel's Favourite
Reviewed 2 February 2018

I was not sure what to expect with many reviews that complained of noise. However, our room, on the parking lot side, was quiet and convenient. I was also worried about driving to attractions from what seemed to be an out of the way hotel....More

2  Thank ahavakamm
Response from Victoria H, Front Office Manager at Hilton Garden Inn Key West - The Keys CollectionResponded 15 February 2018

Thank you so much for sharing your valuable stay experience with us. The goal at the property for you the guest is that we deliver great service while you are staying with us. My hope is that we will see you again in the not...More

Reviewed 3 days ago

This hotel has a number of issues, starting with not billing me correctly, mattress that was broken and not fixed during my stay, internet that would not work at the pool. The people are very nice, but nothing got corrected or corrected timely.

Review collected in partnership with Hilton Garden Inn
Thank johndutzer
Reviewed 4 days ago

This hotel is an old exterior corridor motel converted to a Hilton Garden Inn that has many issues ranging from extremely low water pressure to poor sound proofing. Access to the lobby is up a dozen or so steps. Our reservation was fouled up. We...More

Review collected in partnership with Hilton Garden Inn
Thank Ric M
Response from HGIKeyWest, Manager at Hilton Garden Inn Key West - The Keys CollectionResponded 3 days ago

Ric M, Thank you for sharing your personal experience. I am disappointed to read you did not have a great time. Key West is not your typical vacation destination, it is very unique and different. Key West believes in creating new life in existing structures...More

Reviewed 1 week ago via mobile

Folks, this property does not deserve a very good rating. This is a reconditioned off brand facility that Hilton chose to rename. We are HH and chose this property because of this and prior experience with Garden Inns. Location is right on busy US 1,...More

Thank Frankied92
Response from Tiffany P, Front Desk Supervisor at Hilton Garden Inn Key West - The Keys CollectionResponded 1 week ago

Frankied92

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About
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Hotel Amenities
Shuttle Bus Service
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Heated pool
Outdoor pool
Details
Price range
US$177 - US$388 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$177 - US$388 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (156)
Room & Suite (74)
Pool & Beach (27)
Dining (20)
Business Centre & Event Rooms (2)
Family and Play Areas (1)
Questions & Answers
Ask a question
oggymate
6 October 2017|
Answer
Response from HGIKeyWest | Property representative |
Hello, the rooms do not have safes, but we do have safes located at the front desk. We have guest safes which you will hold the key for while you are staying with us.
2
Votes
Room Tips
"No rooms with water views."
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"No quiet rooms, you will hear traffic 24/7 and other people in other rooms."
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"We enjoyed the views of the sea."
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"Quiet rooms are located in the back. They have elevators so rooms on the higher floors are easy to get to."
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