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Margaritaville Key West Resort & Marina

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2,161 Reviews from our TripAdvisor Community

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Showing 1,989: English reviews
Seattle, Washington
Reviewed 10 January 2014 via mobile

We arrived last evening for a one week stay. We made our reservations 7+ months ago for an OCEANFRONT suite. When we arrived and entered out room last night, the view was of a marina, rooftop and what ocean view it had was blocked by a cruise ship which arrives and docks in front of the westin every day. We...

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Helpful?
8Thank Nbtoomey
SheratonKeyWest, Manager at Margaritaville Key West Resort & Marina, responded to this review

Dear Guest: Thank you for taking the time to write this review. It is regrettable to hear that your stay with us did not meet your expectations. While we are an active cruise ship port, cruise ships do not dock here everyday. We note that we are an active cruise ship port on the home page of our website. After...

Norfolk, Virginia
Reviewed 8 January 2014

GRIPES: room on the small side, rained several evenings (which is not their fault) but we stayed in and had room service and watched TV - extremely limited channel selection, Ocean View became Ship View entire stay. PLUSES: The Bistro was delicious, staff is courteous and mostly helpful. Background: Of course I knew I was booking the hotel right next...

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Helpful?
3Thank Dana M
SheratonKeyWest, Manager at Margaritaville Key West Resort & Marina, responded to this review

Dear Guest: Thank you for taking the time to write this review. We are glad to hear that overall, you enjoyed your stay, dining on property and the location of our resort. As you know, we are an active cruise ship port and we note that on our website on the home page. We appreciate your business and value you...

Middletown, Delaware
Reviewed 7 January 2014

The hotel is very nice. Location is excellent. Terrace is right on Mallory Square, so you can people watch but not be in the crowd. Cruise ships dock here, and they are nice to see. Housekeeping could use improvement, especially for such an expensive property. Room was not vacuumed each day, and table was not wiped off. Bar and restaurant...

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Helpful?
2Thank Dawn S
key
Reviewed 5 January 2014

This was truly a very nice resort. The service is very nice except the bell stand attendees at night. They seemed to have missed the be nice to the guest training. Especially the 01/04/14 staff. The resort is well located and offered nice amenities. The upper deck bar and pool wait staff are not well motivated but nice enough. The...

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Helpful?
Thank JimmyfromForest
SheratonKeyWest, Manager at Margaritaville Key West Resort & Marina, responded to this review

Dear Guest: Thank you for taking the time to write this review. While we are an active cruise ship port (which we state on our website) cruise ships do not dock here everyday. The city of Key West has a schedule on their website, our dock is designated as pier (B). The schedule is subject to change, therefore it is...

Orlando, Florida
Reviewed 4 January 2014

Great location near Mallory Square, Duval Street and Old Town Key West (which really is quite a large area). Rooms are spacious with coffee machines and free water bottles. Fantastic relaxing area with swimming pool and sunset terrace to see the memorable sunsets. Staff are polite and professional but something is missing in the overall (sincere) friendliness and why do...

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Helpful?
1Thank Simon P
SheratonKeyWest, Manager at Margaritaville Key West Resort & Marina, responded to this review

Dear Guest: Thank you for taking the time to write this review. We are glad to hear you enjoyed your stay at the Westin. All reviews are passed along to the staff for training and improvement purposes. Thanks again and we look forward to welcoming you back in the future! Warm regards, Lourdes Torbisco Marketing Director

Seminole, Florida
Reviewed 4 January 2014

We recently celebrated our 39th wedding anniversary with a trip to Key West and a stay at the Westin. What a fabulous experience! We were congratulated by the receptionist at the front desk upon our arrival (I guess the reservation desk took note of my casual statement to her about our anniversary over the phone when we booked our reservation)....

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Thank decoratingdoctor
asheville, north carolina
Reviewed 3 January 2014

We booked a very hasty (and expensive) trip to Key West, and the Westin was about the only place where could find open rooms for the nights we were seeking (Christmas to New Years). Our room was large, clean, well kept-up, and had a nice balcony. On the day we arrived, we discovered someone had spilled some sort of liquid...

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Helpful?
4Thank Samuel S
SheratonKeyWest, Manager at Margaritaville Key West Resort & Marina, responded to this review

Dear Guest: Thank you for taking the time to write this review. While we are an active cruise ship port, cruise ships do not dock here everyday. The City of Key West has a schedule on their website, our dock is designated as pier (b). The schedule is subject to change, therefore it is not possible to predict/notify/guarantee the presence...

Midwest
Reviewed 3 January 2014

We had a very nice three day weekend in Key West, and the Westin was perfect for our family. It is a lovely oasis in a town that can be extremely lively. Facilities were clean, and staff was helpful. Concierge was helpful in setting up activities and dining.

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Helpful?
Thank HappyFamily706
SheratonKeyWest, Manager at Margaritaville Key West Resort & Marina, responded to this review

Dear Guest: Thank you for taking the time to write this review. It is always great to hear that our guests enjoy themselves during their travels. We look forward to your return visit. Warm regards, Lourdes Torbisco Marketing Director

London, United Kingdom
Reviewed 2 January 2014

We just did a one night stay at the Westin in Key West. We were coming back from Cozumel and decided to spend the night in Key West rather than head directly back up to the PA cold and snow. I made a reservation the night before so it was short notice. I've stayed in Key West numerous times, but...

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Helpful?
1Thank Scotta2728
SheratonKeyWest, Manager at Margaritaville Key West Resort & Marina, responded to this review

Dear Guest: Thank you for taking the time to write this review. We are glad to hear you enjoyed the location of our resort. Rates depend on the time of year and seasons. Thanks again for taking the time to write this review. Warm regards, Lourdes Torbisco Marketing Director

Chicago
Reviewed 2 January 2014

We are long-time SPG patrons, and my partner is lifetime platinum, so we are no strangers to Westin properties. This would fit right in with a normal Westin experience. Clean, but not flashy. A bit dated, sure, but this is Key West, so the bar is just different. A nice pool, a bit understaffed, but the one woman that waited...

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Helpful?
Thank Jeff H
SheratonKeyWest, Manager at Margaritaville Key West Resort & Marina, responded to this review

Dear Guest: Thank you for the good review. We are happy to hear you enjoyed your stay and look forward to welcoming you back in the future. Warm regards, Lourdes Torbisco Marketing Director

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Tennis Court
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
Ideally located right on the waterfront of Old Town Key West, just steps from the famous Mallory Square, and one block from Duval Street is the Margaritaville Key West Resort & Marina - a hub of relaxation and luxury in the middle of all of the excitement that Key West is famous for. Experience the beauty of the sparkling sea, access to water sports, and endless dining, shopping, and entertainment options all just steps away. Our marina is one of the three cruise ports in Key West welcoming cruise ships from around the world. Dine on fresh island cuisine, indoors, on a deck, or oceanside. Sip a cocktail and lounge by our outdoor pool surrounded by lush native plants, or take a launch to the nearby private beach on Sunset Key. Rejuvenation awaits in the serenity of our massage studio. ... more   less 

Additional Information about Margaritaville Key West Resort & Marina

Address: 245 Front Street, Key West, FL 33040-8313 (Formerly The Westin Key West Resort & Marina)
Region: United States > Florida > Florida Keys > Key West
Price Range: €367 - €643 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Margaritaville Key West Resort & Marina 4*
Number of rooms: 178
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, Booking.com and Jetsetter so you can book your Margaritaville Key West Resort & Marina reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Westin Key West Resort & Marina Hotel Key West
The Westin Key West Resort And Marina
Key West Hilton
Key West Westin
Margaritaville Key West Resort & Marina Florida
Hotel Style:
#8 Spa Hotel in Key West
#9 Top resorts Hotel in Key West
#12 Luxury Hotel in Key West
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Questions & Answers

Here's what travellers have asked, with answers from Margaritaville Key West Resort & Marina staff and other travellers.
22 questions
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Questions? Get answers from Margaritaville Key West Resort & Marina staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms overlooking pool are very nice”
 of 5 bubbles JOH967, 23 Feb 2017 | Read review
“Get a poolside room”
 of 5 bubbles Borkman0443, 20 Feb 2017 | Read review
“Don't book an ocean view room during high season for cruise ships!”
  • View from our balcony--how much ocean can you see?
 of 5 bubbles 287KarenW, 19 Feb 2017 | Read review
“Have stayed here before, going back in April”
 of 5 bubbles sandibeach727, 18 Feb 2017 | Read review
“Waterview rooms are an upgrade but Cruise Ships docked everyday,blocking the view”
 of 5 bubbles RocketFRS, 14 Feb 2017 | Read review
5 of 5