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Crowne Plaza Key West La Concha

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Traveller (387)
Room & Suite (194)
Pool & Beach (54)
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Overview
  • Excellent35%
  • Very good32%
  • Average17%
  • Poor9%
  • Terrible7%
Travellers talk about
“rooftop bar”(43 reviews)
“duval street”(248 reviews)
“great location”(195 reviews)
Free Wifi
Parking
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,174)
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All reviewsrooftop barduval streetgreat locationhistoric hotelbalcony roomwine barfront desk staffper daythe room was niceking bedhappy hourhemingway housesouthernmost pointspavaletsunsetbartender
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241 - 245 of 1,026 reviews
Reviewed 14 March 2017

Had a horrible experience at front desk at hotel. Would not go back to to this hotel or any in the company. We had issues trying to switch the days we were staying. Front desk said that was fine but had to contact 3rd party...More

Thank Kristen S
Response from Mike R, General Manager at Crowne Plaza Key West La ConchaResponded 22 March 2017

Kristen, I want to apologize for the experience you had at La Concha Key West. I assure you that our team does their best to accommodate for any of our guests' booking requests when possible. I am sorry that you were not able to switch...More

Reviewed 14 March 2017

Went down to Key West on the Key West Express out of Ft. Myers for an overnight and booked La Concha. Let's just say I was very pleasantly surprised. The front desk staff was outstanding. Very professional and polite. Our room was not yet ready...More

1  Thank Randy P
Response from Mike R, General Manager at Crowne Plaza Key West La ConchaResponded 16 March 2017

Randy, thank you for the five-star review of La Concha Key West. I am thrilled to hear that you enjoyed our personable associates - we will be sure to share your compliments with the team as they will be thrilled to have left a lasting...More

Reviewed 13 March 2017

The front desk staff and especially the hotel GM went above & beyond to make our stay a memorable one. Will definitely go there again. There was a pool for kids to enjoy and a poolside bar as well. Happy Hour is definitely worth trying...More

Thank manishkatiyar
Response from Mike R, General Manager at Crowne Plaza Key West La ConchaResponded 14 March 2017

Thank you for reviewing La Concha Key West. I am thrilled to hear that we left a lasting impression on you with our attentive and personable service. We will surely share your kind words with the team and we look forward to your next visit!...More

Reviewed 10 March 2017

I was living there for one night. The front desk lady seems don't know what she is doing and was very rude. I was first put into a room with somebody used my restroom and left. Then they move me to other room. But this...More

Thank cocototi
Response from Mike R, General Manager at Crowne Plaza Key West La ConchaResponded 16 March 2017

I am very surprised and sorry to hear about your experience at La Concha Key West, as we typically hear positive feedback regarding our associates' service and accommodations. I will address your situation with the team immediately to see where the miscommunication occurred. In the...More

Reviewed 10 March 2017

I have been to Key West many times and never stayed here. The current owners have upgraded the hotel with excellence. You can't beat the location right in the middle of it all. The rooms are excellent, clean and the beds were very comfortable. The...More

1  Thank docexaminer
Response from Mike R, General Manager at Crowne Plaza Key West La ConchaResponded 13 March 2017

Thank you for your great review of La Concha Key West. I am happy to hear that you enjoyed our recent renovations and comfortable accommodations. We are always happy to provide recommendations for our guests to help them make the most of their time in...More

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Room Service
Restaurant
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$249 - US$511 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Spa Hotel in Key West
#17 Luxury Hotel in Key West
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$249 - US$511 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Spa Hotel in Key West
#17 Luxury Hotel in Key West
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (387)
Room & Suite (194)
Pool & Beach (54)
Dining (38)
Amenities (42)
Business Centre & Event Rooms (1)
Questions & Answers
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Sheila W
9 March 2018|
Answer
Response from NorthCountry308 | Reviewed this property |
These are not private since they are only separated by metal railings. Perfect for meeting your neighbors and making new friends. Enjoy you stay.
1
Vote
Gemgara108
8 March 2018|
Answer
Response from CharlotteKirsch | Reviewed this property |
We stayed for 2 nights last week and we thoroughly enjoyed our stay and had no issues at all. My only comment for suggestion would be to ask for a room that isn’t facing onto Duval Street as it can be a little louder.
1
Vote
suespagnuolo
29 January 2018|
AnswerShow all 8 answers
Response from joycethackwray | Reviewed this property |
Car park behind the hotel, no need to valet park
1
Vote
Room Tips
"2nd floor by the pool"
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"4th floor in the back facing the parking lot not over Duval street in the front"
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"Don't go to the 4th floor, the chiller noise can be very high during night time."
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"Don’t go until they upgrade the rooms"
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