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The Reach, A Waldorf Astoria Resort

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The Reach, A Waldorf Astoria Resort
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3,395 Reviews from our TripAdvisor Community

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Showing 3,034: English reviews
Naples, Florida
Reviewed 28 July 2014

From the pictures of this hotel I was expecting quality, however, when we arrived the pool was dirty and in need of a clean, the food at the hotel restaurant was poor and the room's television stopped working! The hotel parking was very expensive. The staff were dismissive and when we asked for the manager to call back, we never...

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Helpful?
6Thank rich j
Cindy A, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review

We are extremely sorry the resort did not meet your expectations. It is the feedback of guests such as yourself that assists us in the training of associates as well as continued maintenance of our facilities. If you would like to discuss your stay or if you should be in Key West again please contact me at cindy.acevedo@waldorfastoria.com for personalized...

Shawnee, Kansas, United States
Reviewed 28 July 2014

Grounds are in great shape but the building need some attention. The beach is the largest in the area and you are 2 block from the poor side of Duval street and as you walk towards where the cruise lines take off it gets nicer. Much to do in this city.

Review collected in partnership with Waldorf Astoria
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Thank Chris R
Cindy A, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review

: Thank you so much for taking the time to post a review on Trip Advisor. I am disappointed that your visit with us was not as pleasant as we all would have liked. Your feedback is appreciated as it allows me to perfect our service moving forward. . It is the feedback of guests such as yourself that assists...

CMH
Reviewed 27 July 2014

We spent one night on a day and a half trip to Key West in late July. Overall service was good from the front desk to the bellman to the pool attendants. We were disappointed at the size of the pool in relation to the size of the property. Our room was clean but the outside areas could have used...

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2Thank bossguy
Port Charlotte, United States
Reviewed 27 July 2014

Pricing was not correct on quoted amenities, I.E. parking. AC filter was filthy but room clean. Be sure to keep both room keys on you if you o to the pool mine stopped working and had to trek the length of the hotel back to the lobby. TV stopped working front desk really didn't care.

Review collected in partnership with Waldorf Astoria
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4Thank Steven L
Cindy A, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review

We appreciate your feedback in regards to your recent stay at The Reach Resort. If you would like to discuss your stay please contact me at cindy.acevedo@waldorfastoria.com for personalized service. We have shared your feedback in regards to your expectations of Waldorf Astoria Resorts with our management team. It is the feedback of guests such as you that assist us...

Chino Californa, Argentina
Reviewed 27 July 2014

Loved the ambiance. The hotel is beautiful. We were greeted immediately and although our room was not ready (we arrived earlier than we anticipated) we enjoyed the facility. The hotel service was great. The room was immaculately clean (huge plus for me). We did wait for our luggage to arrive in our room for a couple of hours after i...

Review collected in partnership with Waldorf Astoria
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Thank Erica D
Windsor, United Kingdom
Reviewed 25 July 2014

Stayed here with family on a trip round florida, service was not good. Moved rooms due to fumes in the first room to a high floor, balcony was so small we could not all get out there at the same time, to say it was a disappointment is an understatement. The poo service for drinks was none existent. The breakfast...

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2Thank Brent T
The Hague
Reviewed 24 July 2014

Stayed here in July. All the staff were great, and I have just three suggestions for improvement. 1. Hire more chambermaids; our room was not serviced until 5pm each day, although we left a notice on the door at 9am requesting service. 2. Remove the photographs of naked women from the lounge bar area, as children have to pass through...

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3Thank Shoolbraids
New Milford, CT, United States
Reviewed 23 July 2014

Visited this facility for my stepson's wedding. The wedding was very nicely done and beautiful location for the ceremony (on the pier) and outside drinks and dancing on the terrace. A little sticky in July, but I don't think hotel staff can control that!!! (inside the AC was fine) I've been to this location before, and while pricey, Key West...

Review collected in partnership with Waldorf Astoria
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Thank Denise K
Reviewed 23 July 2014

Stayed here for a friend's wedding last September, and it was a great experience. Got to check in our room early, and although it didn't have have much of a view as I thought it would, it was very nice. We immediately went down to scope out the rest of the property, and were surprised and delighted by everything. The...

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Thank tigerlily2559
Ocean View, New Jersey
Reviewed 22 July 2014

My husband and I have stayed at many places in Key West, yet one of our favorites is the Reach. Upscale, accommodating and relaxing. Our rooms were very nice and the beach and pool areas were not only clean and beautiful but were also tranquilizing. An overall laid back and quiet property, the Reach is only a short walk to...

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Thank janiceg70

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Beachfront
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located on Key West's only private natural-sand beach, The Reach, A Waldorf Astoria Resort, is an intimate, elegant destination for those seeking a casual retreat with the highest level of service. A warm sense of hospitality, gracious staff members, a beautiful shoreline and breathtaking sunshine all provide the backdrop for a memorable and romantic travel experience at our Key West hotel, just steps from Duval Street. ... more   less 

Additional Information about The Reach, A Waldorf Astoria Resort

Address: 1435 Simonton Street, Key West, FL 33040-3116
Region: United States > Florida > Florida Keys > Key West
Price Range: €311 - €622 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Reach, A Waldorf Astoria Resort 4*
Number of rooms: 150
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Also Known As:
The Reach, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Reach Resort Key West
The Reach, A Waldorf Astoria Resort Key West, Florida
Hotel Style:
#10 On the Beach Hotel in Key West
#11 Spa Hotel in Key West
#14 Top resorts Hotel in Key West
#16 Luxury Hotel in Key West
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Clarify standard King. Lookout!! Wca-wheel chair accessible not what we wanted”
 of 5 bubbles kerryh846, 27 Mar 2017 | Read review
“Don't do the suites. Not worth the price. Limited water view. Bedrooms dark. No windows.”
 of 5 bubbles chcook1, 27 Mar 2017 | Read review
“Don't count on functioning elevators”
 of 5 bubbles TheDFamily1016, 26 Mar 2017 | Read review
“Try to get a room close to the beach view or pool view....”
 of 5 bubbles boba892, 19 Mar 2017 | Read review
“and room with garden view or ocean view would be preferred”
 of 5 bubbles shb415, 16 Mar 2017 | Read review
5 of 5