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The Reach Key West, A Waldorf Astoria Resort

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Traveller (1453)
Room & Suite (523)
Pool & Beach (305)
Overview
  • Excellent40%
  • Very good27%
  • Average16%
  • Poor10%
  • Terrible7%
Travellers talk about
“casa marina”(421 reviews)
“natural beach”(42 reviews)
“private beach”(219 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
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Offers from The Reach Key West, A Waldorf Astoria Resort
Special Offer: Double Points, Every Stay
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Offers from The Reach Key West, A Waldorf Astoria Resort
Special Offer: Double Points, Every Stay
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Rooms
7 May8 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,934)
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1,271 - 1,275 of 3,523 reviews
Reviewed 27 September 2015 via mobile

The hotel is right on the beach which is great. Rooms have no dressers for clothes. Which is a problem if you don't want to live out of your suitcase. But the people at the front are great and very helpful. One other thing it...More

1  Thank pgwildflower
Response from BowenButler, Manager at The Reach Key West, A Waldorf Astoria ResortResponded 28 September 2015

Thank you, pgwildflower, for your recent review of The Reach, A Waldorf Astoria Resort. I am glad to hear that you enjoyed your stay with us and appreciate you taking the time to share your experience with us. I am sorry to hear that all...More

Reviewed 26 September 2015

We’ve never written a review before, but felt we had to after our wonderful stay at the Reach in August. The hotel had a wonderful Caribbean feel and a beautiful pool overlooking the ocean. The staff was extremely accommodating and friendly, and the hotel was...More

Thank Laura P
Response from BowenButler, Manager at The Reach Key West, A Waldorf Astoria ResortResponded 27 September 2015

Thank you, Laura P, for your recent review of The Reach, A Waldorf Astoria Resort. I am glad to hear that you enjoyed your stay with us and appreciate you taking the time to share your experience with us. Thank you as well for your...More

Reviewed 23 September 2015

Great set-up for motorcycle parking and away from the mainstream of noise. Excellent staff and services. The room was always ready upon our return each day and the view of the pool and ocean was greatMore

Review collected in partnership with Waldorf Astoria
Thank rayj647
Response from BowenButler, Manager at The Reach Key West, A Waldorf Astoria ResortResponded 26 September 2015

Thank you, rayj647, for your recent review of The Reach. A Waldorf Astoria Resort. I am glad to hear that you enjoyed your stay here and would like to thank you for you kind mentions of our staff and our facilities. I hope that your...More

Reviewed 22 September 2015

This hotel has a beautiful location and some great history. We booked in the historic section of the hotel and found our room to be very basic for a "luxury hotel." The bathroom was so small that my wife and I could not fit in...More

Thank Matthew C
Response from BowenButler, Manager at The Reach Key West, A Waldorf Astoria ResortResponded 23 September 2015

I would like to take this opportunity to thank you for your feedback regarding your recent visit to The Reach, A Waldorf Astoria Resort. Our goal is to provide our guests with great service along with a relaxing and beautiful atmosphere. Please accept my sincerest...More

Reviewed 22 September 2015

Don't be tricked into thinking this is a nice, we'll kept property because it's a Waldorf. The check in staff is snarky, and smart mouthed. The main elevator was either being held for use by the cleaning staff, OR was completely out of service a...More

Thank DaR H
Response from BowenButler, Manager at The Reach Key West, A Waldorf Astoria ResortResponded 23 September 2015

I would like to take this opportunity to thank you for your feedback regarding your recent visit to The Reach, A Waldorf Astoria Resort. Our goal is to provide our guests with great service along with a relaxing and beautiful atmosphere. Please accept my sincerest...More

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About
Amenities
Top amenities
Pool
Restaurant
Beachfront
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
US$312 - US$587 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 On the Beach Hotel in Key West
#12 Spa Hotel in Key West
#15 Top resorts Hotel in Key West
#18 Luxury Hotel in Key West
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$312 - US$587 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 On the Beach Hotel in Key West
#12 Spa Hotel in Key West
#15 Top resorts Hotel in Key West
#18 Luxury Hotel in Key West
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (1453)
Room & Suite (523)
Pool & Beach (305)
Dining (32)
Amenities (15)
Family and Play Areas (3)
Business Centre & Event Rooms (2)
Questions & Answers
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MarchVacation2011
14 April 2018|
Answer
Response from midwestnewy0rker | Reviewed this property |
No. It does not. We used Uber
1
Vote
Davidtw41
28 March 2018|
AnswerShow all 3 answers
Response from micahr2001 | Reviewed this property |
If I were you, I’d change to another hotel. While I know hotels & resorts usually don’t offer beach access in Key West, it’s not worth the stay here. The resort set up is such that none of the views are great (even the... More
1
Vote
iheartdm
26 February 2018|
AnswerShow all 3 answers
Response from Courtney K | Reviewed this property |
Not that I was aware of. All the cars I saw in and out were rentals or cabs drivers. The island is tiny, I suggest hailing a cab at the airport. (Note: Uber will be much more expensive)
0
Votes
Room Tips
"doesn't worth it's money anyway"
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"Request a room away from large balconies. These are areas that outdoor events are held and can be noisy."
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"room 303 is over the loading dock"
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"Ask for a room neat the lobby of the pool"
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