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The Reach, A Waldorf Astoria Resort

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3,211 Reviews from our TripAdvisor Community

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There are newer reviews for The Reach, A Waldorf Astoria Resort
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Showing 2,874: English reviews
Scranton, Pennsylvania
Reviewed 22 May 2014

Just stayed at this resort for 7 days. It was a great location walking distance to Duvall Street and other points of interest. Loved all the views of the ocean from the pier and hotel itself. Beach staff is the best, Kris, gave us a lot of info about the island.

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2Thank Diane S
orwell
Reviewed 21 May 2014

My husband and I went to Key West for the first time on a long weekend getaway. The Reach was a very nice and clean hotel and the pool was wonderful. We were dissappointed with the beach area as it had a lot of seaweed on it and was basically unuseable. We knew key west was not known for their...

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Thank meakc
London, United Kingdom
Reviewed 21 May 2014

ONE OF THE WORST EXPERIENCES STAYING AT THIS HOTEL THAT PRETENDS TO BE FANCY ONLY IN THE PRICE BUT NOTHING ELSE. My reservation was for 2 double bed ocean view and 1 king bed, 1 king bed with sofa. I did not get the 2 double beds but all kings and my guest suffered tremendously. The staff was rude and...

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7Thank Deanatwo
Sotogrande, Spain
Reviewed 16 May 2014

The room was excellent, clean and comfortable. Right near Duval and on the sea it was super. Staff were friendly and helpful. Only downside was that the pool area was so noisy. We only stayed one night but would certainly return for a big night out in Key West.

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1Thank SotoPD
Boston
Reviewed 15 May 2014

The hotel was better than I actually expected. The only drawback and that could have been due to windy conditions was a lot of seaweed on he beach making it unusable. The winds were bad enough that our snorkel trp was cnacelled for both days we were available. The poole was fine and the pool and beach staff couldn't have...

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Thank nlyron
New Delhi, India
Reviewed 15 May 2014

an awesome place for a vacation. Peaceful environment & walking distance to Duval Street, the downtown of Key West. Friendly hotel staff. Breakfast was too good with jumbo omelets & wide variety of food

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Thank JKM-NewDelhi
Frederick, Maryland
Reviewed 13 May 2014

The Reach really does have everything, including one of the best beach locations on the island. The location of the Reach was walking distance to everything. The staff was very friendly and accommodating. The pool was beautiful, clean and had the bonus of waitress service for food and drinks from the on-site restaurant. Food was very good. Really no complaints...

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Thank sdptwo P
Port Saint Lucie, Florida
Reviewed 13 May 2014

We decided a last minute trip to Key West using Hilton Honors points. So we selected The Reach a Waldorf Astoria share Hilton family property. The location was great, southern most point and close to all the action, however the hotel rooms were small and somewhat misleading for"OceanView" and way over priced at 350.00 +++ a night! The bar was...

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2Thank TCdelong
Jennifer T, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

As a property we truly appreciate honest feedback from our guests. Its is responses from guests such as yourself that allows us to continuously improve upon our property and the training of our staff. Your comments have been shared with our property management to find a resolution to the noise levels and storage of machinery in the hallways. I truly...

Toledo, Ohio
Reviewed 11 May 2014

A fantastic hotel, a wonderful location and a great staff. An unexpected change of circumstances almost prevented us from visiting beautiful Key West, FL. Thank you to Cindy, the front office manager at The Reach for making sure our rescheduled trip to Key West and The Reach Hotel was absolutely first class. Also, thank you to the Concierge, Ashlie, who...

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Thank Steve K
Jennifer T, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you so very much for your review of The Reach Resort. I am overjoyed to learn that you had a wonderful trip to Key West. I know that both Cindy and Ashlie will be delighted to know that they were able to assist in making this stay so memorable. Thank you so very much again for taking the time...

Mansfield, Texas, United States
Reviewed 11 May 2014 via mobile

Great spot right on the beach, amazing service and nice rooms. My only complaint is they clean the beach of seaweed. We've been here a few days now and they haven't picked up the seaweed that's washed in once. Everything else has been wonderful.

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Thank Jennifer B

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Located on Key West's only private natural-sand beach, The Reach, A Waldorf Astoria Resort, is an intimate, elegant destination for those seeking a casual retreat with the highest level of service. A warm sense of hospitality, gracious staff members, a beautiful shoreline and breathtaking sunshine all provide the backdrop for a memorable and romantic travel experience at our Key West hotel, just steps from Duval Street. ... more   less 

Additional Information about The Reach, A Waldorf Astoria Resort

Address: 1435 Simonton Street, Key West, FL 33040-3116
Region: United States > Florida > Florida Keys > Key West
Price Range: €340 - €654 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Reach, A Waldorf Astoria Resort 4*
Number of rooms: 150
Reservation Options:
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Also Known As:
The Reach, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Reach Resort Key West
The Reach, A Waldorf Astoria Resort Key West, Florida
Hotel Style:
#8 On the Beach Hotel in Key West
#10 Spa Hotel in Key West
#12 Top resorts Hotel in Key West
#13 Luxury Hotel in Key West
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Questions & Answers

Here's what travellers have asked, with answers from The Reach, A Waldorf Astoria Resort staff and other travellers.
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Questions? Get answers from The Reach, A Waldorf Astoria Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“South side of the building unless the north has already collapsed. Then you have no choice.”
 of 5 bubbles jmflaw, 9 Dec 2016 | Read review
“Water view rooms instead of courtyard”
 of 5 bubbles 9kerrys, 1 Dec 2016 | Read review
“The courtyard view was the best bet, as you also get a partial ocean view looking out onto the courtyard.”
 of 5 bubbles karenauclair, 27 Nov 2016 | Read review
“Get the court yard view most have a slight ocean view.....”
 of 5 bubbles Flashrabbit, 18 Nov 2016 | Read review
“Some are better than others, we were on the street view. Not great”
 of 5 bubbles biggtman, 16 Nov 2016 | Read review
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